Welcome to this special edition of Rising Tides Live—the British Takeover! With Shawn Walchef in NYC today, we’re handing the reins over to the UK’s finest: Adam Forman, Scot Turner, and Richard Liverman. In true British fashion, expect sharp wit, lively banter, and plenty of insight as they dive into the world of hospitality—both in the UK and beyond. From world-class service to unforgettable guest experiences, they’ll share stories, lessons, and maybe even a few surprises along the way. So, grab a cuppa, settle in, and let’s get started with this Rising Tides Live British Takeover!

Interview Takeaways:

The Impact of Personalized Hospitality – The speakers highlighted how memorable experiences in hospitality often come from personalized service. A great example was Adam’s story about visiting a hotel in Soho, where a staff member remembered his name and previous visit, despite him only having been there once before.
Cultural Differences in Hospitality – The conversation emphasized the varying approaches to hospitality across different countries. The speakers compared British hospitality to experiences in the U.S., Thailand, and Lebanon, discussing how different cultures prioritize service, warmth, and attentiveness in unique ways.
The Role of Storytelling in Hospitality – Several anecdotes, including Scott’s experience serving Queen Elizabeth II, reinforced how storytelling enhances the hospitality experience. Whether it’s creating a sense of exclusivity or connecting with customers through shared narratives, great hospitality is often intertwined with compelling storytelling.

Episode Links:

Join The Rising Tides Show: https://betheshow.media/rising-tides/

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Rising Tides Live: British Takeover!