As audiences tune out polished ads and lean into trust, brands are being forced to rethink how they show up for the customer. Research consistently shows that consumers rate peer-created content as more credible than traditional brand messaging, and algorithmic discovery is increasingly rewarding authenticity over polish. With AI reshaping how people search and social platforms amplifying real voices, the stakes for marketers are clear: adapt, or disappear. In this environment, many brands are rethinking campaigns as a way to support participation and build a customer movement over time.

So what does modern brand building look like when consumers no longer want to be sold to, but want to belong? How can companies use technology without losing the human spark that creates loyalty?

In the final episode of this engaging three-part series on DisruptED, host Ron J Stefanski sits down once again with Liz Vanzura, Chief Marketing Officer of Solo Brands, to unpack how Solo Stove transformed customers into a passionate community. Episode three explores how user-generated content, experiential marketing, and AI-forward thinking can work together to spark genuine connection at scale—and why this approach is redefining modern marketing strategy.

Key takeaways...

Authentic user-generated content now outperforms scripted campaigns, building trust through real experiences and real voices, often forming the foundation of a customer movement.

AI is becoming a critical tool for insight, efficiency, and discoverability—but only when paired with human judgment and creativity.

Intellectual curiosity and continuous learning are essential leadership traits in an era of constant technological change.

Liz Vanzura is a veteran CMO and board member with 25+ years of experience building culturally relevant, revenue-driving brands across automotive, CPG, retail, food, and DTC, including leadership roles at Volkswagen, HUMMER, Cadillac, and Solo Brands. She is recognized for award-winning global marketing, go-to-market launches, experiential campaigns, and performance-driven brand strategy, earning honors such as Ad Age Marketer of the Year and multiple industry all-star awards. A co-founder of GAI Insights and an active educator, she is a leading voice on applying generative AI to modern marketing while championing creativity, consumer insight, and profitable growth.