Most business owners have heard the word "framework" thrown around a lot lately and filed it under "probably technical, not my problem." In this episode, we make the case that it is your problem, not because you need to build one, but because understanding what a framework actually does is what helps you evaluate any agent tool being pitched to you, spot where an agentic workflow is likely to break down, and make smarter decisions about what to hand over and what to keep human.Most business owners have heard the word "framework" thrown around a lot lately and filed it under "probably technical, not my problem." In this episode, we make the case that it is your problem, not because you need to build one, but because understanding what a framework actually does is what helps you evaluate any agent tool, spot where an agentic workflow is likely to break down, and make smarter decisions about what to hand over and what to keep human.

In this episode, Jess and Kyle walk through a complete practical example, that shows how you move from writing down your decision logic to deploying a real working agent, step by step.

What You'll Learn

What an AI agent framework actually is
The five components every agent system needs to work — model access, tools, memory, coordination, and human oversight
Why decision logic mapping is important before you build anything
How to automate a real business process, using inbound enquiry handling as a worked example, from writing your decision logic through to rolling out with guardrails
The difference between CrewAI, LangChain, and LangGraph, and which situations each one is suited to
Inbound enquiry automation as a practical use case
Human-in-the-loop and why it matters as agents gain more access

Try Granola

If you've ever sat in a meeting, taken what felt like decent notes, and then opened them afterwards and they didn't capture anything, Granola is the tool for you. It runs in the background, captures everything, and turns your notes into something you can actually use. Both Jess and Kyle use it, it plays really nicely with Claude, and it is one of our most highly recommended tools

New users get 100% off their first month using our link: granola.ai?via=early-adoptr

Timestamps:

00:00 Introduction and Personal Updates

06:42 Recapping AI Agents and the Ladder of Autonomy

12:07 Frameworks 101: The Five Capabilities Every Agent Needs

18:41 How Framework Design Affects Performance and Cost

19:20 Frameworks vs. Capabilities in Agent Systems

25:40 How to Get Started with Frameworks: A Five-Stage Path

40:10 Real-World Example: Automating Inbound Sales Enquiries

47:52 Safety Considerations in Agent Use

50:21 Key Takeaways for Agent Frameworks

52:28 AI News of the Week: Claude Mythos and Third-Party Harnesses