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This is an Iheart podcast. Guaranteed human.
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Interviewer / Ryan Reynolds
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Startup Expert / Entrepreneur
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Interviewer / Ryan Reynolds
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Startup Expert / Entrepreneur
Or of course if you enjoy overpaying.
Interviewer / Ryan Reynolds
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Startup Expert / Entrepreneur
But that's weird.
Interviewer / Ryan Reynolds
Okay, one judgment anyway. Give it a try.
Startup Expert / Entrepreneur
@mintmobile.com Switch upfront payment of $45 for
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Interviewer / Ryan Reynolds
characteristics that you look for in founders? Right, yeah, you said some things like they got to build a big team, but like there's gotta be something that you see when they're talking about their company, when they have the idea. What are some of those characteristics that successful ones have in common?
Startup Expert / Entrepreneur
They're a little bit crazy.
Interviewer / Ryan Reynolds
Tell us more.
Startup Expert / Entrepreneur
Seriously, the archetype of a founder. Typically people like to talk about product market fit. I Tend to also like to think about founder market fit, like what's your reason that you are the person to win this particular market right now, Right. So there's a timing question in that, there's an expertise question in that, but not just technical expertise. There's a question about go to market, like what advantages do you have when it's time to go get scalable customer acquisition, right? Is it relationships with resellers, is it relationships with CIOs, is it relationships with, with media platforms? Like how are you going to scale more efficiently than the next person? And really is this part of your life work? Startups take time, right? So the last company I co founded, Pindrop, still privately held company, we just announced a few weeks ago, just reached $100 million of annual revenue run rate. We started that company in 2011, right. So we're 13 years in and still just getting started, right? The company's 200 plus people. Vijay, my co founder, he's CEO and runs the company. And you know that company, you think about your life work, are you really willing to work on this problem for a decade? And you could oftentimes sense that out with a founder, is this just something that they thought this good idea, they think they can build something, right? Quick exit in a year or two. Mm. We're not really interested as someone that like really is devoting a chapter of their life to solving this. Because, you know, entrepreneurship as you all know, has its ups and downs. Like one week, I'm killing it, the next week is killing me, I'm killing it, it's killing me. And like someone that's gonna stick through it through all the ups and downs is key. So a little bit of that perseverance is key. Someone who has that vision of what the future looks like. Are you thinking about what the world looks like three to five years from now, right? Not just reacting to what you saw in the news this quarter, but you have an independent point of view of the world needs to look like this. And I'm going to do the things to make that become true. Because that person can also attract talent and they can attract capital, right? Because part of is not just the idea, not just the software, but to build that team, you have to be the type of leader that someone wants to follow and work alongside and they want to bet their career on you. And so a little bit of that charisma, a little bit of that perseverance, that leadership, that vision, it comes across and that's what you start to see consistently across successful entrepreneurs.
Interviewer / Ryan Reynolds
Personally, what do you think is the industry that's most ripe for disruption over the next five years that many people
Startup Expert / Entrepreneur
are not paying attention to? Look, I like the really boring, unsexy industries, really boring stuff. Health care, insurance, health care, legal. You know, I tend to say if you're, if you're a business owner and you at the end of the year, kind of just go back and look at your. Your bills and like, where did you spend money? And then what's your customer satisfaction level with that industry?
Interviewer / Ryan Reynolds
Right.
Startup Expert / Entrepreneur
It starts to uncover places where there's high revenue below customer satisfaction. Those are the industries that are begging to be disrupted. Right. Industries like accounting. Right. When's the last time you heard someone brag about their accountant?
Interviewer / Ryan Reynolds
Never. Very rarely.
Startup Expert / Entrepreneur
Yep. You spent a lot of dollars there. When's the last time someone said, oh, man, my lawyers. So there's a lot of disruption opportunity there? There's so many industries like that that they're necessary components of living life and being in business, but they're antiquated. Right. They've thrown a lot of humans and expensive humans at the problem. And so even we think about companies that we've invested in, someone looked up and realized mom and pop pharmacies were being overlooked. No one was paying attention to them, and their software was aged and antiquated. And so there's a founder that we backed who built a company called Heal now that's building software to help mom and pop pharmacies have modern software. Right. You know, someone. There's another founder that we backed that realized everyone was chasing the big banks, trying to build software for them. But there's all these credit unions and they're, you know, relatively small, but no one was building the software to modernize them. And so, so Michael built a company called Bank Joe and he's. Excuse me, he's providing the software for all these credit unions and small and regional banks. And so there's. There's often these pockets where someone's running after the large enterprise, someone's maybe running after small and medium business. But the mid market is often overlooked. And so it's not just which vertical, but it's kind of which segment within that vertical are people not tackling. Right now.
Interviewer / Ryan Reynolds
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This is an iHeart podcast. Guaranteed Human.
Hosts: Rashad Bilal & Troy Millings
Guest: Startup Expert / Entrepreneur (name not specified; joined by interviewer Ryan Reynolds in guest-hosting role)
Date: April 29, 2026
In this episode, the Earn Your Leisure team dives into the crucial characteristics that set successful founders apart from the rest. Drawing on firsthand experience and real case studies, the conversation unpacks the personality traits, motivations, and strategic thinking that drive enduring business success. The guest expert, a serial entrepreneur and investor, shares practical insights into what investors look for and highlights overlooked but promising areas for disruption in the coming years.
Slightly “Crazy” Commitment (02:21)
"They're a little bit crazy."
— Startup Expert / Entrepreneur [02:21]
Founder-Market Fit (02:27 - 03:15)
"What's your reason that you are the person to win this particular market right now?... there's a timing question in that, there's an expertise question in that, but not just technical expertise."
— Startup Expert / Entrepreneur [02:29]
Long-Term Dedication (03:15 - 04:00)
"Are you really willing to work on this problem for a decade?... are you devoting a chapter of your life to solving this?"
— Startup Expert / Entrepreneur [03:30]
Perseverance & Resilience (04:00 - 04:30)
"One week, I'm killing it, the next week is killing me... someone that's gonna stick through it through all the ups and downs is key."
— Startup Expert / Entrepreneur [04:05]
Visionary Leadership (04:30 - 05:04)
Successful founders have a clear, independent vision for how the world should look in 3-5 years.
This vision attracts team members and capital; it's more than a reaction to current market trends.
Quote:
"Are you thinking about what the world looks like three to five years from now, right? Not just reacting... But you have an independent point of view of the world needs to look like this."
— Startup Expert / Entrepreneur [04:38]
Charisma, leadership, perseverance, and vision come together to form a leader people are willing to follow.
“Boring” and “Unsexy” Sectors (05:09)
High-revenue, low-customer satisfaction industries (health care, insurance, legal, accounting) are ripe for disruption.
Advice: review areas where businesses spend a lot but satisfaction is low—these are prime targets.
Quote:
"If you're a business owner and you at the end of the year... where did you spend money? And then what's your customer satisfaction level with that industry?"
— Startup Expert / Entrepreneur [05:25]
No one ever brags about their accountant or lawyer, yet they're essential—this disconnect signals opportunity.
Overlooked Market Segments (Mid-Market Opportunity) (06:15–07:23)
"Often these pockets where someone's running after the large enterprise... But the mid market is often overlooked."
— Startup Expert / Entrepreneur [07:10]
“Entrepreneurship, as you all know, has its ups and downs. Like one week, I'm killing it, the next week is killing me, I'm killing it, it's killing me.”
— Startup Expert / Entrepreneur [04:05]
“Vision... it's not just the idea, not just the software, but to build that team you have to be the type of leader that someone wants to follow.”
— Startup Expert / Entrepreneur [04:44]
“No one was paying attention... Their software was aged and antiquated... There’s a founder that we backed who built a company called Heal Now, that's building software to help mom and pop pharmacies.”
— Startup Expert / Entrepreneur [06:30]
Throughout the conversation, the tone is candid, practical, and slightly irreverent—true to the Earn Your Leisure approach. Advice is often delivered with humor and empathy, making complex business truths both accessible and memorable.
This episode is a masterclass in what it takes to build something lasting, not just by the numbers, but by the people and passion behind the business.