Transcript
Richard Wolff (0:00)
Sam. Sa. Welcome, friends, to another edition of Economic Update, a weekly program devoted to the economic dimensions of our lives, our jobs, our incomes, our debts, those of our children, and those coming down the road now with more certainty to torture us than even in the past. I'm your host, Richard Wolff. I've been a professor of economics all my adult life, and currently I teach at the New School University in New York City. As usual, before jumping into today's opening half of Short Updates, I want to make a couple of announcements in response to many of your questions and comments. The first is to remind you that we are NOW represented by SpeakOutNow.org that is a speaker's agency that handles my traveling around the United States and abroad giving talks. If you are interested in having me come to where you are to give a talk and allows me, of course, to meet you and vice versa, please get in touch with speakoutnow.org and the easiest way to do that is to go to their website or to send them an email at infospeakoutnow. That's all one word.org infoeakoutnow.org and likewise, for those of you who would like to see this program on television as a video program, please visit that opportunity for you@patreon.com I'll spell it P A T R e o n patreon.com economicupdate but if you go to patreon.com you can find Economic Update and you can see this program as a telev program. So please make use of those two websites and opportunities, speakoutnow.org and patreon.com and finally, our two websites, which allow you to communicate your thoughts, your likes and dislikes to us, to follow us with a click on Facebook, Twitter, Instagram and so on. First one is democracy at work, all one word, democracyatwork.info and the second one is rdwolf with two f's. Com.
Richard Wolff (Assistant/Co-host) (3:32)
All right.
Richard Wolff (3:33)
Well, the first update this week has to do with United Airlines, which I've talked about before. United Airlines is most famous because of what happened a few weeks ago, which got a lot of press when they pulled a person who had purchased a bona fide ticket, a doctor, out of his seat to accommodate some UA United Airlines employees and in the process gave him a bloody nose and so forth and so on. I would assume many of you saw the photos and saw it and there was much talk afterwards of the abusive behavior of United Airlines among other airlines, in regard to their customers, the people flying the airplanes. And it was widely thought to be a major public relations disaster for United Airlines. So my attention and that of others was caught this last week when United Airlines proudly announced a significant increase in their profits over precisely the period in question when they have behaved so badly to their customers. Indeed, I myself was a customer of United Airlines coming back from Europe last month, and it was one of the worst flights I've ever had in terms of the quality of the service. Well, how do we deal with this? What does it mean? The New York Times on July 18 offered the following explanation for how you can be more profitable while at the same time basically abusing your customers and having it known. And the answer, the New York Times offered was the that these days the American Flyer, the average flyer, is in such desperate financial situation that they have to go with the cheapest flight wherever they're going that they can get. And they can't afford to pay attention to what they may feel about an airline, what they may have suffered in the way of bad service. And they are so desperate they have to buy the cheapest ticket. And United Airlines made profits by being able to do what it did and still get the tickets sold. Well, I thought I'd make a comment in economics, which is the topic we're going to return to frequently today. In economics there's a presumption, often made explicit, that if you leave things to private, profit driven capitalist enterprises, you get the best possible outcome. I always thought this was a kind of dogmatic assertion that wouldn't make much sense if you looked at it. And it strikes me that what happened with United Airlines is a perfect example. What they did was to maximize their profit in the situation that they face, which is a desperate customer base which will buy their tickets no matter how they treat their customers. In other words, relying on a private, profit driven capitalist system to deliver your services doesn't guarantee you the best services. It doesn't even guarantee that you won't be physically and otherwise abused by the very company whose tickets you buy. Left to its own devices, capitalism is not an engine of optimum performance. The next update also takes me back to someone I visited before Jamie Dimon, the chief executive of JP Morgan Chase, one of the biggest banks in the United States and indeed in the world. He gave a private speech and circulated a private newsletter this last week that got a lot of political attention because he was very critical of the United States, by which he meant the political structure in Washington, which he called names that included four letter words I can't say on the air, so I won't. Well, here's what I found interesting about this banker's remarks. He attributes much of the problems of the world economy and much of the problems of the United States economy in particular, as an important player in the world economy, to what he referred to repeatedly as, quote, unquote, political gridlock in Washington. I guess he meant the way the Republicans and the Democrats kind of neutralize each other in their fighting, for example, over the health insurance bill that we've been watching for weeks and months now, and so on. And I found this wonderful because here's a big banker portraying himself and indeed all of us as victims of Washington, as victims of a political system that isn't behaving properly, crying victim, as if the big banks aren't a major player in determining who's elected in each party by the money they give, by lobbying.
