Transcript
A (0:00)
They had specific group of forms that were on paper. They were complex. To give you an idea, one had a successful completion rate of just 20%. So like the majority of times the students had to start filling it out, they would end up in the office asking about it. The digital versions of that same form, it's much simpler and it has near 100% completion.
B (0:27)
Today's guest is someone I've had the privilege of knowing for a few years. And every time we talk, I walk away with a new perspective on how technology can simplify complexity. Ricardo Renjifo, President and CEO of DBS Software and Services. Ricardo is a true pioneer in digital transformation for higher education. Under his leadership, DBS delivers secure, reliable and feature rich SaaS solutions that enable colleges and universities to move beyond the filing cabinet and into an era of seamless, paperless operations. With a focus on smart forms, automated workflows, and document management, Ricardo's work empowers institutions to collect and control information, streamline processes, boost compliance, and enhance service delivery. He brings over a decade of experience across industries and including telecom, engineering and education. And he's passionate about making the digital campus a reality. Well, Ricardo, it is great to have you on the podcast today. Welcome.
A (1:33)
Oh, thanks, Jeff. It's a pleasure to be here with you.
B (1:34)
So let's start off and I want to hear from you. If you could automate any everyday task in your personal life, what would that be and why?
A (1:43)
Yeah, that's a hard one. But I think I would tackle, you know, the process of coordinating the family dinner. Yeah, it honestly feels like, you know, the first. First of all, it's repetitive. We do it every day. But it is a multi step process, multi stakeholders. The information has to route to the right person, and if you get a kickback or a rejection, you have to start over.
B (2:03)
Right.
A (2:04)
So in all seriousness, that's not that different from any complex process in a college. Right. So the approach is the same.
B (2:12)
Yeah, I like that one. No one ever tells you when you're a parent that 90% of your job is making food for someone for the rest of your life. Like, I have three kids and a wife, and so it's. Yeah, absolutely. Okay, so your current work is all about digitizing and streamlining campus operations. What first sparked your interest in that space?
