Difficult people are part of leadership, business, parenting, marriage, and life. And as much as we may want to avoid them, the truth is that building a big business and an even bigger life requires us to learn how to handle hard conversations without losing our peace.

In this episode, we’re talking about how to deal with difficult people with more clarity, curiosity, and emotional control. We share why avoidance rarely makes things better, how to examine your own DNA in the situation first, and why the “difficult person” may actually be a difficult situation. We also talk about the power of asking for perspective, choosing the right person to process with, and having private conversations that focus on solving the problem instead of winning the argument.

We walk through practical tools like using “I” statements, restating what you heard, looking for the hidden need, moving to the same side of the table, and attempting to reach a real agreement. And when the conversation is over, we talk about how to discharge your own stress so you don’t carry it into the next room.

If you’re leading people, raising kids, serving clients, or navigating hard relationships, this conversation will help you stay grounded while doing the brave work of communication.

Resources:

Read Fierce Conversations by Susan Scott
Check out Her Best Life: www.herbestlife.com
Learn more about Empire Circle

Connect on Instagram:

Seychelle Van Poole: @seychellevp
Sarah Reynolds: @sarahreynoldsoji
Wendy Papasan: @wendypapasan
Kymber Lovett-Menkiti: @kymbermenkiti
Tiffany Fykes: @tiffanyfykes

Produced by NOVA

This podcast is for general informational purposes only. The views, thoughts, and opinions of the guest represent those of the guest and not Keller Williams Realty, LLC and its affiliates, and should not be construed as financial, economic, legal, tax, or other advice. This podcast is provided without any warranty, or guarantee of its accuracy, completeness, timeliness, or results from using the information.