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In this episode, Emanuel Mueller Ramos, Head of Developer Experience at Skyscanner, discusses the evolution of his team as they transitioned from focusing on frameworks and middleware to becoming a customer-centric, impact-driven organization. Emanuel details the strategies he used to gain stakeholder buy-in, why it's crucial to rethink traditional productivity metrics, and how they made a cultural shift to prioritize developer happiness and effectiveness. This conversation highlights the steps necessary to build a developer experience function that delivers meaningful impact.

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Discussion points:

(1:14) The beginning of Skyscanner's developer productivity division
(3:53) Gaining stakeholder buy-in and refocusing the teams
(5:57) Redefining success metrics for developer productivity
(8:57) Pitching the developer experience focus to leadership
(17:26) Moving from frameworks to feedback loops
(20:45) Fostering a customer-centric culture
(23:20) Defining the collaboration between platform and developer experience teams
(26:41) Choosing the right metrics for developer experience success
(31:31) Risks and challenges ahead