In this episode of Everything is Logistics, Blythe talks with Michelle McBride, Head of Product at Envoy AI, about how AI is being used inside freight brokerages to reduce operational drag and help carrier sales teams move faster.

Envoy AI builds Ellie, an AI-driven orchestration layer for logistics operations. Ellie connects into the tools brokerages already use, including TMS, compliance platforms, load boards, and communication workflows, so reps can take action without jumping between several different screens.

They cover:

Why carrier sales reps are still dealing with too many disconnected systems
How Ellie helps with carrier outreach, compliance, load coverage, and exception handling
Why master data and SOPs matter before rolling out AI
How brokerages should think about change management during implementation
Why trust is one of the biggest adoption challenges for AI in freight
How human-in-the-loop workflows should have a clear path toward autonomy
Why AI in freight is not about humans versus AI

This conversation is part of the CargoRex AI Use Cases in Logistics guide, featuring real examples of how logistics companies are using AI across freight, warehousing, procurement, visibility, and operations.

Read the full guide here:
https://cargorex.io/research/ai-use-cases-in-logistics/

LINKS:

Envoy AI:
https://tryonvoy.ai

CargoRex AI Use Cases in Logistics Guide:
https://cargorex.io/research/ai-use-cases-in-logistics/

-----------------------------------------

THANK YOU TO OUR SPONSORS!

SPI Logistics has been a Day 1 supporter of this podcast which is why we're proud to promote them in every episode. During that time, we've gotten to know the team and their agents to confidently say they are the best home for freight agents in North America for 40 years and counting. Listen to past episodes to hear why.

CargoRex is the search engine for the logistics industry—connecting LSPs with the right tools, services, events, and creators to explore, discover, and evolve.

Digital Dispatch maximizes and manages your #1 sales tool with a website that establishes trust and builds rock-solid relationships with your leads and customers.