Human-Centered Experiences with Gerry Scullion

A lot of experience design is focused on creating produced, scripted, and theme-staged experiences. While there is a time and a place for those, focusing on that can make us lose sight of the simple things that can make a big experiential difference. Gerry Scullion focuses on the little things in important places, finding ways of creating better experiences that are centered on humans and their needs. We talk about his journey first into UX and then into service design. He talks about how he loves supporting people when they are in their greatest need. We also talk about his This is HCD podcast, and what he has learned from hosting inspirational designers that are trying to make the world (and experiences) a better place.