Humanity-Centered Experiences with Natalie Beckerman

It is a provocative question to ask someone, "When did you stop caring?" Yet, this is exactly the question that my guest Natalie Beckerman asks in her new book "When Did You Stop Caring: The Call to Reignite Humanity in a World Obsessed with Efficiency." I talk with Natalie about how her accomplished sports career translated into her professional career as one of the leading figures in customer experience. She talks about her quest to get people to think about the processes and systems they are putting in place, and how they are using technology. Ultimately, she is asking people to start caring about employees and customers again, putting aside the singular push to efficiency and to remember humanity.