We’re driving down the highway of been there, done that and we just passed a sign that says warning construction ahead.

Fortune favors the brave, but overcoming fear, and taking risks that will reinvent the future, begins with a different way of thinking.

In this episode we’re going to explore some of the challenges and opportunities the past few years have brought about from various perspectives, and explore possible disruptive solutions, and an important shift in mindset for ARM companies of the future, with industry veteran and thought leader Rozanne Anderson of Finvi formerly Ontario Systems.

Takeaways include

The brand conflict of empathy and the 3rd party debt collector

The shifting role of the debt collector of the future

Remaining challenges with Reg F and possible next steps

Overcoming the consent obstacle

Changing our legacy mindset

Guest:s: Rozanne Andersen

Rozanne Andersen serves as Vice President and Chief Compliance Officer at Finvi, a widely recognized leading software provider to the collections, healthcare, debt buyer and Federal, state, and local government markets. She leads the organization’s regulatory compliance efforts to ensure compliance solutions are embedded in its software, contact management, payment processing, and cloud solutions.

A licensed attorney and a 30+ year veteran and advocate of the banking, credit, and collection industry, Andersen previously served as former general counsel, director of government affairs, and CEO of ACA International. During her career, she has driven critical amendments to the Fair Debt Collection Practices Act, the Health Insurance Portability Act, and numerous statewide consumer protection laws, and has also served as an expert witness for the Federal Trade Commission and private parties.

Andersen earned her J.D. from the William Mitchell College of Law and holds Chief Compliance Officer certifications from both ACA International and RMAI International. In 2020, Andersen received an international Compliance Officer of the Year award from Women in Compliance.