What you'll learn about in this episode
Over the past 2 years the employment picture has morphed into something new, and the ARM market is facing some challenges in finding qualified candidates to fill jobs leading to

a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions. Many first time outsourcers have specialized needs, for instance screening of medical records, insurance claims processing, research and surveys etc. In this episode we’ll explore the evolution of this rising niche in our industry, why it will continue to be a viable option, and how you can develop an outsourcing strategy that helps your business grow with Clinton Cohen of IContact BPO .
Customer experience or CX is a process of combining technology and people to enhance a brand's reach and data driven touch points, and improve the customer experience by meeting customers at any stage in the customer journey. This episode will provide insight into CX from a business process outsourcing point of view, and highlight South Africa's IContact BPO as a viable offshore option.

Topics include:

Why Outsourcing makes sense, especially now
What sets South Africa apart from other options
How BPO is a growing solution to the employment problems of the great resignation
Key points to consider when developing an outsourcing strategy

Guest: Clinton Cohen

Clinton is the chief executive officer of IContact BPO in Johannesburg, South Africa and is an experienced c-suite executive with a demonstrated history of leading in the outsourcing/offshoring industry from South Africa, specializing in customer experience.

Resources:

Website: http://www.icontactbpo.com/

Email: clintonc@icontactbpo.com

LinkedIn Personal: https://www.linkedin.com/in/clinton-cohen-ba181095/

LinkedIn Company: https://www.linkedin.com/company/icontact-bpo/

Additional Resources:

https://lnkd.in/e--hGayQ

https://www.youtube.com/watch?v=v3OSI1ykVV8

https://lnkd.in/ejmY4TvE

https://lnkd.in/e4HuN379

https://www.icontactbpo.com/icontact-bpo-partners-with-impact-sourcing-institute-to-provide-on-the-job-training-and-work-experience-for-disadvantaged-youth/

https://www.icontactbpo.com/south-africa-ranked-as-top-global-business-services-destination/

https://ryanadvisory.com/india-south-africa-tie-for-2022s-most-favored-cx-offshore-delivery-points/