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To wrap up our Pragmatic AI Edition, we stop theorising and go looking for the receipts: where is the financial services sector actually putting AI to work? Amelia, Paul and Pat play a quick game of Yay-I or Nay-I, scoring five real-world deployments to decide whether each one is genuinely useful or just a bit of clever PR.

From Morgan Stanley arming its financial advisers with an internal chatbot, to Klarna's assistant doing the work of 700 agents in 35 languages, to Stripe's fraud-fighting Radar. We dig into what's impressive, what's overhyped, and where the human still matters most. Plus an NHS phone-bot anecdote that changes one sceptic's mind, a pitch for Lenny Henry to answer the Premier Inn phone, and this week's Jargon Buster: IPO.

Chapters:

00:00 Intro

02:35 Morgan Stanley AI Chat Tool

08:53 Morgan Stanley AI Debrief Tool

12:23 Klarna's AI Assistant

24:03 Klarna's AI CEO

33:43 Stripe Radar

40:23 Jargon Busters: IPO

Fin the Week is the Friday financial technology and marketing briefing from Indulge: a digital agency for the global financial services sector.

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