Podcast
Fintech Insider Podcast by 11:FS
Hosted by 11:FS · EN
Fintech Insider is your ultimate guide to the world of finance and fintech from 11:FS - the leading independent fintech consultancy, recognised six times with the British Bank Award for Consultancy of the Year.
Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including Visa, Monzo, Nationwide, JPMorgan Chase, Wise, the Financial Times, and more to discuss breaking news and deep dive into the biggest topics and trends within the industry.
Our weekly news show drops every Monday and tackles the biggest news stories across M&A, open banking, embedded finance, payments, regulation and more. Then, every Thursday our Insights show dives deeper into the hottest topics shaping the industry like AI, regulation, Big Tech, the cost of living crisis, and more. Whether you’re already immersed in the world of financial services, or just keen to learn more, this is the #1 podcast for you.
Want to get involved in the conversation?
Connect with us now on LinkedIn, Instagram and TikTok
75episodes
Episodes
Newest firstAll episodes
1057. Insights: From inertia to advocacy: Rethinking customer loyalty in fintech
Apr 2300:52:17Tap to summarizeAbout this episode: What does customer loyalty really mean in financial services - and has it ever been real? In this episode of Fintech Insider Insights, Kate Moody is joined by Rosie Lee, Jas Shah, and Alex Johnson to unpack the shifting nature of loyalty in a world where switching is easier than ever. This week's guests: Rosie Lee - Senior Customer Strategist at 11:FS Jas Shah - Fintech Consultant & Author at Fintech: Under the Hood Alex Johnson - Founder at Fintech Takes Links to check out: Subscribe to Bitesized (our weekly fintech newsletter):https://11fs.com/emails Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email podcasts@11fs.com! Learn more about your ad choices. Visit megaphone.fm/adchoices
Transcribe →
1056. News: AI is everywhere: FCA's open finance roadmap, Google’s Global AI, and the Lloyds' boardroom
Apr 2001:05:37Tap to summarizeAbout this episode: Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Raman Korneu, CEO at myTU Mei Lim, Group CFO and Managing Partner at Anthemis’ Alexander Berrai, Deputy CEO at emerchantpay Plus a voice note from: Colin Payne - Head of Innovation at the FCA Stories/timestamps: Intro - (00:01) The UK’s Financial Conduct Authority sets out vision for the future of open finance - (04:49) Neat and Visa Partner to Modernize Card Insurance and Assistance in Europe (20:05) The new, AI-powered Google Finance is expanding to more than 100 countries (33:06) Lloyds puts AI agent in the boardroom (43:59) KreditBee reaches unicorn status with USD 280 mln Series E funding round (52:33) Cricket fans encouraged to work from stands in 'best home office in country' (54:22) Support our sponsors: Find out more about Formance at Formance.com Links to check out: 11:FS has been confirmed as a finalist for this year’s British Bank Awards. If you’re listening in the UK, we’d love your support. Help us take home Consultancy of the Year for a sixth time by heading to 11fs.com/vote and giving us a 5-star rating. - Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email podcasts@11fs.com! Learn more about your ad choices. Visit megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices
Transcribe →
1055. Insights: What happens when embedded finance grows up? With Pleo and Mastercard
Apr 1600:45:24Tap to summarizeAbout this episode: In this episode of Fintech Insider Insights, in partnership with Pleo, host Benjamin Ensor is joined by Jeppe Rindom (Co-Founder & CEO at Pleo) and Tulsi Narayan (EVP, Commercial and New Payment Flows, Europe at Mastercard) to explore the next phase of embedded finance — as it evolves from a handy feature into critical infrastructure. Find out more about Pleo Embedded at https://embedded.pleo.io/ This week's guests: Jeppe Rindom - Co-Founder and CEO at Pleo Tulsi Narayan - Executive Vice President, Commercial and New Payment Flows, Europe Mastercard Links to check out: Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email podcasts@11fs.com! Learn more about your ad choices. Visit megaphone.fm/adchoices
Transcribe →
1054. News: Jamie Dimon raises the alarm, Barclays brings back branches, NatWest and Sainsbury's join forces
Apr 1301:10:38Tap to summarizeAbout this episode: Host Laura Watkins - Director of Media and Marketing at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Oliver Smith - Head of content at Money 20/20 Europe Sarah Kocianski - Fintech consultant and analyst Chaimae Chouiekh - Business reporter at The Logic Stories/timestamps: Intro - (00:01) Jamie Dimon’s Annual Letter to Shareholders (04:37) Barclays back on the high street as it opens more branches (17:54) NatWest and Sainsbury’s announce new partnership (32:58) Chime launches Chime Prime premium banking (44:18) Moniepoint Inc. Enters Kenyan Market With Acquisition of Sumac Microfinance Bank (56:49) Plex’s $500,000 "Survivor" Retreat goes full Fyre Fest (58:42) Support our sponsors: Find out more about Formance at Formance.com Links to check out: Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email podcasts@11fs.com! Learn more about your ad choices. Visit megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices
Transcribe →
1053. Insights: Agentic payments: Revolution or just better orchestration?
Apr 900:56:46Tap to summarizeAbout this episode: Is the traditional checkout about to disappear? Benjamin Ensor is joined by Rory O’Neill, Sahar Attaripour, and Sam Boboev to explore the rise of agentic payments - a fundamental shift from executing transactions to delegating intent. The panel dives into whether we are ready to let AI spend our money, who carries the risk when an agent makes a mistake, and how this "control-plane battle" will reshape the future of commerce. This week's guests: Rory O'Neil, Checkout.com CMO Sahar Attaripour, Investor & Advisor Sam Boboev - Fintech Wrap Up founder Links to check out: Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email podcasts@11fs.com! Learn more about your ad choices. Visit megaphone.fm/adchoices
Transcribe →
1052.News: AI agents are trading, Monzo is retreating, and Wise is coming for the banks
Apr 601:10:39Tap to summarizeAbout this episode: Host Ross Gallagher - Head of Consulting at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Jannick Malling - Co-CEO and Co-Founder of Public Fliss Berridge - Director of Blue Strawberry Thinking Dave Morris - CEO of FoundryOS Stories/timestamps: Intro - (00:01) Investors on Public can now build AI Agents to automate their portfolio - (03:39) Monzo closes US business - (22:13) Wise launches UK current account - (34:38) Lloyds bank reveals IT glitch affected almost half a million customers - (46:42) GIFT City launches women in fintech accelerator to boost startups - (59:23) Banknotes, beavers and a very British backlash - (01:00) Support our sponsors: Find out more about Formance at Formance.com Links to check out: After Dark tickets Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email podcasts@11fs.com! Learn more about your ad choices. Visit megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices
Transcribe →
1051. Insights: Money movement just became a competitive advantage
Apr 200:48:50Tap to summarizeAbout this episode: Is treasury becoming a strategic powerhouse? Benjamin Ensor is joined by Adyen’s Adrian Davis and BCG’s Stanislas Nowicki to explore how real-time payments, rising customer expectations, and fragmented banking are reshaping corporate treasury - and why “intelligent money movement” could be a competitive advantage. Find out more about Adyen at adyen.com This week's guests: Adrian Davis - Managing Director | Financial services and insurance at Adyen Stanislas Nowicki - Managing Director & Partner Boston Consulting Group Links to check out: Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email podcasts@11fs.com! Learn more about your ad choices. Visit megaphone.fm/adchoices
Transcribe →
1050.News: Starling launches UK’s first agentic AI banking, Paymentology’s WhatsApp neobank and Turkey SEPA expansion
Mar 3001:08:19Tap to summarizeAbout this episode: Host Laura Watkins - Director of Media and Marketing at 11:FS is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: David Sullivan - Data Director of Starling Cem Güler, Head of PMO - DenizBank AG Merusha Naidu - Global Head of Partnerships at Paymentology Stories/timestamps: Intro - (00:01) Starling Launches UK’s First Agentic AI Financial Assistant - (04:14) EU Proposes Turkey Joins SEPA to Deepen Economic Integration - (17:55) Paymentology Partners with Chikwama Pay to Launch Africa’s First WhatsApp-Based Neo-Bank - (29:23) Australian Fintech Sector to be Worth $71 Billion by 2035 - (43:43) US lawmakers move to ban sports betting on prediction markets - (53:57) The AI agent that phoned 3,000 pubs to price a pint - (56:40) Support our sponsors: Use code FINTECHINSIDER at the link below to get an exclusive 60% off an annual Incogni plan: https://incogni.com/fintechinsider -- Grab your EXCLUSIVE NordVPN Deal by going to nordvpn.com/fintechinsider to get a Huge Discount off your NordVPN Plan + 4 additional months on top! It’s completely risk-free with Nord’s 30-day money-back guarantee! Links to check out: After Dark tickets Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email podcasts@11fs.com! Learn more about your ad choices. Visit megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices
Transcribe →
1049. Insights: Can you trade the future? The rise of prediction markets
Mar 2600:50:21Tap to summarizeAbout this episode: Prediction markets are booming but what are they, and why is everyone talking about them? In this episode of Fintech Insider Insights, Kate Moody is joined by Emily Nicolle at Bloomberg and Kate Knibbs at WIRED to unpack the rise of platforms that let you “trade the future” - from elections to economic events. Are these markets a powerful new forecasting tool - or just gambling in disguise? We explore how they work, why fintechs are paying attention, and the big questions around regulation, ethics, and global expansion. So, are prediction markets the next major category in financial services - or just hype? This week's guests: Emily Nicolle - Digital Finance Reporter at Bloomberg Kate Knibbs - Senior writer at Wired Links to check out: Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to. https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf Support our sponsors: Use code FINTECHINSIDER at the link below to get an exclusive 60% off an annual Incogni plan: https://incogni.com/fintechinsider -- Grab your EXCLUSIVE NordVPN Deal by going to nordvpn.com/fintechinsider to get a Huge Discount off your NordVPN Plan + 4 additional months on top! It’s completely risk-free with Nord’s 30-day money-back guarantee! About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email podcasts@11fs.com! Learn more about your ad choices. Visit megaphone.fm/adchoices
Transcribe →
1048. News - After Dark: Robinhood's family plan, Irish banks team up to take on fintechs, and did Year in Monzo go too far?
Mar 2300:57:27Tap to summarizeAbout this episode: Our expert host Ross Gallagher, and co-host Jamie Campbell, Co-CEO of 11:FS Holdings, present Fintech Insider News live from Village Underground in London, joined by some fantastic guests to discuss some of the interesting fintech and financial services stories of the week. (Spoiler: We've selected some Irish-themed content specifically for St. Patrick's Day!) Stories covered on the podcast this week include: Robinhood’s ‘Family Hub’ allows users to view and manage accounts across different family members in one place. We also focus on Ireland’s three biggest banks launching a new payment service that lets customers send and request money using just a phone number. With insights from our live audience, we discuss Monzo’s ‘Year in Monzo’ feature and how happy users are with it. As it was St Patrick’s Day, we quiz the panel and our audience on their knowledge of Irish fintech with a classic game of higher or lower. This week’s guest: Helen Bierton - Chief Digital Officer, Consumer Relationships at Lloyds Banking Group Clém Salaün, CTO and Co-Founder of Formance Merusha Naidu - Global Head of Partnerships at Paymentology Timestamps/stories: Intro - (00:00) Robinhood bids to become super app for family finance (05:05) Irish Banks launch P2P service (18:47) Monzo under fire over ‘shaming’ year-end reviews (32:34) This edition of After Dark was sponsored by Formance, Paymentology and Backbase. -- Support our sponsors: Use code FINTECHINSIDER at the link below to get an exclusive 60% off an annual Incogni plan: https://incogni.com/fintechinsider -- Grab your EXCLUSIVE NordVPN Deal by going to nordvpn.com/fintechinsider to get a Huge Discount off your NordVPN Plan + 4 additional months on top! It’s completely risk-free with Nord’s 30-day money-back guarantee! About Fintech Insider: Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services. Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space. Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance. Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you. If you enjoyed this episode, don’t forget to subscribe and leave a review! Got a question for us? Email podcasts@11fs.com! Learn more about your ad choices. Visit megaphone.fm/adchoices
Transcribe →