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Founder's Story
The Real Reason You’re Not Getting Promoted | Ep. 201 with Melody Wilding Author of Managing Up
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- [00:00]
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- [02:07]
Host
Hey everyone, welcome back to Founder's Story. Today we have Melody Wilding, the author of Managing up how to get what you need from the people in Charge. And Melody is a professor of Human Behavior at Hunter College and you were recently named one of Insider's most innovative career coaches. And I have to say human behavior is probably the most interesting topic that I like to discuss. And I was mentioning before that you have, you know, you've been quoted by Daniel Pink as being an incredible individual and he is one of my favorite speakers. So I'm honored to have you here. Let's just dive into first, what made you get into this path in life and why this industry?
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Melody Wilding
Well, I think we teach what we most need to learn. And that's very true in my case. And my background is as a therapist. And so I thought early on in my career I've always been fascinated by human behavior, why people do what they do and the nuances they're of their behavior. And have always been someone who was a bit of a people pleaser, wanting to being very vigilant of what was happening around me. So those things brought together, pursued a path in psychology, became a therapist. But I very quickly realized that what my clients wanted was not traditional therapy, like let's unpack your childhood. They really wanted something that was much more tactical and practical for their careers. Because we spend 70, 80% of our time working. And often where we have the biggest problems or face the most challenges is with the different personalities we encounter or the power dynamics. Sometimes the technical skills are the easy part. It's the invisible people dynamics that can be the hard part. And so that's what I've really spent the last 10 plus years doing, is helping people find what I call your professional power position, which is mastering your own inner psychology. So your own confidence, getting over your own insecurities and doubts, but also influencing other people's psychology. So how do you build trust, relationships, persuade others? When those two things come together, that's when your success is really supercharged.
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Host
I really like how you say, you know, mastering psychology, both their own and that of others. And I think back to the most successful people that I can think of and they have really mastered psychology. It might be one of the most important degrees that I think someone can get in, whether it's business or leadership. Just my personal opinion. So let's, let's go into how does somebody even master psychology?
- [04:51]
Melody Wilding
Yeah, I think so much of it is deceptively simple. So much of it comes down to we reading the room. Right. Having what in the book I call organizational awareness. Right. So many of us are, we're caught in the minutia, the weeds of our work, that we really don't pick up our heads to look at what's happening around us. Or actually what I see more common is people will say, well, I don't want to play politics, I don't want to be that kind of person. But the truth is that politics are going to happen around you whether you like it or, or not. Do you want to choose to be involved with it? That doesn't have to mean you play mind games or that you're Machiavellian. You can navigate them in a way that has a lot of integrity. But if you opt out, you do so at your peril. And that's where we see, or where I see people really become sidelined or they're passed over for a promotion because they hadn't built relationships, they hadn't marketed themselves, really convinced people the value of their ideas or their worth. And so that's a huge part of it is, yes, we have to have the inner confidence to have some of these 10 conversations that I talk about in the book, but also decoding some of the behavior of the people around us, what's important to our manager, our leader, even other people that may hold power, whether it's clients, certain vendors, we have to understand what makes them tick, what are their priorities and pressures, so that when we are framing our messages, we're doing that in a way that's actually going to land with them, that's actually going to get them to take action.
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All the things on your website that.
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Host
You say not to do is all the things that I did in my corporate experience, which for sure held me back. The person that you're, you're talking about was me. And now that you know, I've been able to read, read your book and read all the things that you're doing, I realized I was doing it all wrong. So when you need, when you meet somebody like myself, how do I, you know, if I was still in the corporate environment, what could I do to start turning things around?
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Melody Wilding
Well, I would start with the. The book is based around these 10 conversations to manage up and the. I intentionally frame them in a way so that they build on, on one another. So the first ones are the most foundational, and then we get to more advanced ones. And one of those first conversations is called the styles conversation. It's probably one of my favorite chapters because it's just so useful across every single relationship you have. And the styles conversation is about being able to decode what is the communication style, the preferences, the work approach of the people around me, and how do I assert my own. And so if I was working with someone like yourself, that's where I would say to start. Because we can break it down based on two dimensions. Someone's level of dominance, high or low, and someone's level of sociability, high or low. And when you do that, you get four different general styles. And this is huge. This is huge for shortcutting, for eliminating so much stress, stress and so, and frustration. Because if you can realize, oh, I'm actually working with a leader who wants the bottom line, does not want a lot of context, up front gets really frustrated. If I'm talking about, you know, how do people feel about the situation? They, they just want to know what's the outcome, what's the result, right? That if you can make some of those subtle tweaks, not totally contorting yourself, but just selective and strategic upgrades to how you are communicating with them and approaching them, it makes getting their buy in, it makes gaining their trust and rapport vastly, vastly easier. And the opposite, if you're dealing with someone who's a big picture thinker, who cares a lot about the vision, then if you're framing your ideas in terms of that, if instead of saying, well, this is going to help us improve our process in this way, don't say that, say this is going to help us hit that five year vision, we have to do X, Y, Z, right? Just even that alone is going to change and enhance your perception vastly.
- [09:12]
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This just reminded me when I was.
- [09:14]
Host
In my corporate job, I went from 30 employees to 130 employees, also in a totally different state, managing a different culture of people on and they were generationally different than the ones before. And I made every single mistake that you could probably have in a book. So how, how does somebody navigate these as they go up? Because I'm sure this happens a lot. They move people around, you go into a different job, roles change all the time. And now things might be completely different, but is it really the same? Is, are things really the same or do you have to change?
- [09:51]
Melody Wilding
I think. Great question, great question. I'll say, I'll say two things about this because you know, as you, as you move up the chain of command, yes, largely the way you're approaching managing up, influencing others stays the same because human behavior stays the same. But some of the nuances are different. Right. When you are, when you are maybe a little earlier or more junior in your career, your leaders are people who are still involved in the day to day work, right? They still have their hands in a lot of things. Versus as you move up, you become more mid and senior level, then the people above you aren't really in, they're not executing the day to day work, they're much more involved with the strategy. And so that makes a big difference in terms of how you are managing up. Also, again, as, as you advance, you probably have less interaction with your leaders because if you are managing up to a board or the C suite, you're really not getting as much face time with them as you might with someone who's a frontline manager that you're meeting weekly with for 60 minutes. And so your, your communication needs to be on point. The way you're explaining your accomplishments and what you're getting done. You have to be that much more thoughtful and precise with the time you do have with them. So those are some of the nuances of what, what changes. But going back to the fact that the early conversations in the book are the most foundational. Actually the first one is the alignment conversation because everything has to start with that. We need to make sure we are clear on what success looks like. What's the most meaningful, important work that I could be doing, what is the promotable work. So I make sure that I'm positioning myself for some of the later conversations which are about visibility and advancement. But alignment makes sure that we're not spinning our wheels, that we're not spending time going in one direction only to bring a deliverable back. And our boss says, well, that isn't what we wanted or we're not focusing on that anymore. And so as you're, you know, a lot of people are working in very project based or matrix based organizations where different work groups are coming together, committees are. Every day is changing. And so you have to be having that alignment conversation more explicitly and more frequently to be understanding from your leaders. All right, what are the metrics you are discussing with your boss? What sort of trends that you are seeing in the next three or six months? Should we be keeping our eye on and acting on those types of questions? Make sure you have your finger on the pulse instead of just assuming you're doing the right things only later to find out you weren't.
- [12:36]
Host
Wow, this, this reminds me, the further up I went, the more it was the, it became more important and imperative to, it became more important to me that I needed to manage up because my job wasn't so much managing all the people underneath. It was really managing, you know, the C suite of the organization or the president or vice president. I did not do a good job of that, which is why I never moved past that, past that point. So looking back, I'm wondering what could I have done differently or what, what should, what, what strategies or tips or, or even traits that people should have when they're, they're, they're at maybe like a senior manager level and they want to, you know, manage up to, to get beyond that.
- [13:22]
Melody Wilding
Yes. Yes. Let's talk about eliminating cognitive load for your, for your leaders. Because this is a big part of managing up well. Right. The people above you at, when you're operating at that Mid to senior level, they're even busier. And they also want to see you know how to think for yourself because we've been mentioning this word, visibility, right? And visibility is getting recognition for your accomplishments, for the great progress you're making. But visibility is not just about what you accomplish, it's also how you, you think about things. Giving people visibility into your rationale, your thought process, problem solving. And so at this level that's really important. But you have to strike a balance to not overload your leader. Because when you are able to be concise and you come with ideas or solutions to the table, you've made their job easier. And they're going to say, okay, this, I'm glad I hired this person because they know how to step up in this role. And so for example, it may be, let's say you are, you're trying to manage up to your VP and you need buy in for some sort of initiative you're doing at your level. Well, what you might do is give them some ready made slides or an FAQ document so that they can go into their senior leadership meetings or the board meeting and advocate on your behalf. And the beauty of that is you've made their job easy. It's plug and play for them. But also you're driving the narrative of what, of the story you want told about that work. So it's really a win win in that respect. And even when you do need to ask for help or you do have a problem, you know, there's that old adage, come with solutions, not problems. Which yes, is good, but even better is to show how are you thinking through trade offs to say, let me give you the headline here. What I need is a final call from you on this decision. And I can also give you a little bit of background. Here's what we tried so far, here's the factors we weighed. So you're showing you're, you're giving some transparency into that, how you thought about it. So your leader knows, well, did you consider this? Did you think about that? Did you consult that person? Because they're, they always want to be mitigating risk and uncertain, right? That's what higher level senior leaders are thinking about. How can we optimize for speed, minimize risk, get the maximum results. So show them you have thought about those things that are important to them at their level.
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Host
I wish I read your book 10 years ago. I could have kept going. I am curious though. As I transitioned from corporate to entrepreneurship, we've had some other guests talking about the Same thing. But I think there's, there's actually an alignment of how you can act as like an entrepreneur at your job. As I'm listening to what you're saying, it's like building up your personal brand within your work. You know, during doing certain things that almost are. Those two are kind of aligned at the same time. We think of them as always like two different things. I know you had said something about intrapreneurship. I believe that's what you called it when we were speaking earlier. Can you, what are your thoughts on this in terms of, you know, being like a business owner but also, you know, being the corporate job?
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Melody Wilding
I think it's such a fantastic mentality. And definitely when I was in corporate, I think some of my entrepreneur side was showing because that's how I thought about it. That's how I thought about, like, how do I, how do I be a business owner and fully own my area of, of whatever I'm working on? And you know, this really comes down to. There's the third conversation in the book is the ownership conversation. Because acting like an owner, that's a value for many companies. People want to see, you know, how to take initiative. And when, when we talk about advancement, right. Usually you have to show I'm already operating at a higher level in order to be officially promoted to that level. So the ownership conversation is thinking about, okay, how do I gain buy in or pitch my ideas in a way where I can still step outside my current job description. And when you are acting like an owner, you are not just running into the situation and saying, well, here's what I want to change and I'm just going to run with this, right? You're incrementally, you're planting seeds because especially when you are still internal in an organization, people, if you try to change things overnight in a big way, they're going to throw their defenses up. And so if you plant seeds, you know, have we thought about maybe how we could streamline this process or have we thought about maybe opening it up to different markets?
- [18:10]
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- [20:41]
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- [21:39]
Melody Wilding
Founders so you're kind of testing your ideas to take the temperature of the people around you, surface objections that may be there so that you can, you can basically bring data or you can put together a plan and also framing things as an experiment. Going back to that idea of how do we minimize the sense of risk or level of commitment upfront. You can use what's called the foot in the door technique, which is let me make a small ask that could lead to a bigger ask later. So if you're trying to pitch something and you say, what if we just roll this out to a segment of maybe 25 customers to start, we can pilot it, see how it goes, and then we can, if it works great, we can consider rolling it out further. If it doesn't, then we just cap it there and call it a day. But that can, that's a great way to act like, act like a business owner within your current organization.
- [22:40]
Host
Melody, this has been amazing. I really wish I had read your book 10 years ago. It could have changed my life at that moment. So I hope everybody goes out there and reads the book. So many lessons, strategies, tips. I love when you can walk away with something tangible and it's not just a theory. So this has been a great conversation. If people want to get the book, they want to find out more information about you. How can they do so?
- [23:03]
Melody Wilding
Just head to managingup.com all the details about the book are there and if you enter your information, you can also get access. We have a bonus vault of different templates and scripts from the book because yes, I care a lot about making sure this is tact, tactical and actionable for people.
- [23:21]
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- [23:23]
Host
And I signed up and I got the information too. But Melody, thank you so much for being here and we appreciate you on Founder Story.
- [23:29]
Melody Wilding
Thanks for having me.
- [23:35]
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