John Strong (5:23)

We basically have a iPhone 5 when the rest of the world has an iPhone 18.

Stephen Dubner (5:28)

We'll hear the case for moving air traffic control out of its current government home.

Dorothy Robine (5:33)

This is effectively a business trapped in a regulatory agency and micromanaged by Congress.

Stephen Dubner (5:41)

And we'll hear about A big injection of cash from President Trump's one big, beautiful bill.

Ed Bastian (5:46)

$12 billion is more than the FAA has been allocated in years. So let's get it going.

Stephen Dubner (5:51)

Okay, let's. Because when you're putting your life in someone else's hands, it's good to know how those people do their work.

Narrator/Announcer (6:11)

This is Freakonomics Radio, the podcast that explores the hidden side of everything with your host, Stephen Dubner.

Stephen Dubner (6:27)

Once you dig into the workings of the faa, you quickly learn that it serves many constituencies. Sometimes their interests align, and sometimes they don't. Let's start with one big stakeholder. The commercial airlines.

Ed Bastian (6:42)

Ed Bastian. I'm the CEO of Delta Air Lines.

Stephen Dubner (6:45)

Bastian and I spoke in July. We also spoke a few years ago for our earlier airline series. And we visited Delta headquarters in Atlanta. We toured their operations center, their training facilities, their meteorology department. Ed Bastian is coming up on 10 years as CEO. And Delta is the biggest airline in the world by revenue. It operates more than one and a half million flights a year. An airline like Delta works with the FAA in two distinct ways.

Ed Bastian (7:14)

They're a critical business partner, and they're our regulator.

Stephen Dubner (7:19)

How would you describe the relationship between Delta and the faa?

Ed Bastian (7:23)

I'd just say it was okay. It's fine. It's a tough challenge that they're up against. They have not had the capital they have necessary. They haven't had the resources allocated. They haven't had the support from our legislators and our leaders in D.C. to execute with the level of quality that I think they would like to deliver to us.

Stephen Dubner (7:46)

How long has this been a business partnership that needs improvement? And how much do you think you've been able to advance the ball?

Ed Bastian (7:54)

Over the last 20 years, it's become increasingly clear the need for investment in modernization. The reality is that these are systems that were developed in the 1950s and 1960s. Many of the same pieces of equipment from that era are still being deployed to this day. It feels like something out of a Star wars movie going bad. It's not the FAA's fault. I mean, clearly it's a tough job they have. But when you have a legislature that wants to govern, but only provide the necessary capital allocations on an annual basis or biannual based on whatever the legislative authority at the time is, it has to be approved by Congress. It gets caught up in the political cycle. The nature of the investment and the need has been built up for such a period of time that it's massive.

Stephen Dubner (8:47)

You and I probably wouldn't be having this Conversation if there hadn't been that fatal collision in D.C. and then a bunch of near misses and are there problems at Newark and so on. Tell me how you as an airline, think about passenger concern over safety. I'm also curious to know how your customers think about delays and whether air traffic delays, especially during the summer, constrain demand from consumers who just say, well, if it's going to be that bad, forget it.

Ed Bastian (9:16)

The accident at D.C. was shocking to all of us. We haven't had an incident of that magnitude in 25 years in commercial aviation. So on the one hand, it does speak to how safe it is. We as an industry commercially fly 3 million customers a day every day, and we do it relatively flawlessly. We execute certainly from a safety concept, and customers over time take it for granted. We don't want our customers worrying about it or thinking about it because that's what we do all day long. Safety is always the first and foremost matter of concern. We as an industry don't talk about safety in terms of comparing. We're safer than the other because we don't compete on safety. When it comes to safety. We all learn from each other, we all support each other, we all do whatever we can. And as a result, you have an industry where you've seen the safety results. We have that same relationship with the faa. Open kimono. This is not cops and robbers. Everything we know, everything we see, we pass along to our regulator and vice versa. It's only when you have full transparency of information and knowledge sharing where you can actually start to create an environment where customers do look at safety and take it for granted. So we've had to educate more, I'd say, this year, Stephen, on that regard. But now we're not seeing any lingering effect from that incident now six months later.

Stephen Dubner (10:38)

Meaning demand. Demand is still strong.

Ed Bastian (10:40)

You're saying demand is healthy now with respect to delays, Absolutely. The congestion in the sky, the storms that we've seen a really difficult summer storm pattern at Delta. We compare this summer to a summer a year ago. Storm activity of a disruptive Nature is up 40%. That's in the Southeast. It's in New York. It's on the west coast, the middle parts of our country. It certainly seems to be trending in the manner. There's more convective activity, all of which puts more pressure on the system. What the FAA does and what we all do is everything slows down and so customers are affected.

Stephen Dubner (11:19)

And how would you describe the state of technology in the air traffic control system? I've Read, for instance, that the US Is lagging other countries in the use of satellite navigation versus the older radar navigation.

Ed Bastian (11:32)

I'd say that you and I both have more technology in our car than we're able to use in our planes.

Stephen Dubner (11:38)

So why. And what's the way forward there?

Ed Bastian (11:41)

Well, why? It's a radar point and shoot technology dating back to the 50s and the 60s. When you look in the sky, there's a lot of lanes in the sky that are unutilized. Up in the Northeast, you hear about storms in Western Pennsylvania somehow keeping you on a bright Sunday day lockdown in LaGuardia, and it gets to be a credibility issue. Customers come to our people and they think we're lying somehow. But there's only a handful of pathways out. Runways are not built pattern wise to deal with the storm. I mean, the LaGuardia Runway patterns were created 60, 70 years ago. No one envisioned the level of congestion.

Stephen Dubner (12:16)

Now, Delta has spent billions of dollars remaking LaGuardia terminal and a JFK terminal, for which I thank you because I happen to fly out of both those airports a lot. I have to say, the first time I landed at the new Delta LaGuardia terminal, I thought I was in the wrong city.

Ed Bastian (12:32)

That's not uncommon, by the way.

Stephen Dubner (12:34)

I almost got back on the plane and tried to go home to New York. But I'm curious how that investment seems to be paying off for you, especially with delays. And I know that that's a pretty narrow airspace into LaGuardia already. So I'm curious whether air traffic control or FAA issues are affecting your ability to maximize your investment there.

Ed Bastian (12:53)

It has as an industry. We asked the FAA several years ago to pull down the overall flying activity by 10%. So we've all voluntarily reduced our schedules. Because you can't get one airline to agree and the others don't. We all have to work in concert. So by definition, there's 10% less throughput in the sky than is authorized under the capacity studies that the FAA legislates. A lot of this comes back to staffing, too. This is not just about inefficient communications and technology. The FAA is understaffed. Controllers by thousands. We have to schedule more time to fly to LaGuardia than we did in the 1950s when we launched that flight.

Stephen Dubner (13:34)

That's your scheduled time. But from takeoff to landing, I assume.

Ed Bastian (13:37)

It'S faster, capability wise. Of course, we could go quickly, but what we have to actually allocate to ensure that we know what we can commit to our customers. Yes, it's A longer schedule than it was back in the 1950s.

Stephen Dubner (13:51)

How much of that added cost do you attribute to ATC or faa? Uncertainty or complication?

Ed Bastian (13:58)

It's hard to put a specific allocation on, but it's considerable.

Stephen Dubner (14:03)

When I hear you describe all these problems or inefficiencies, it's kind of remarkable to me that things work as well as they do. So is this a case maybe, where we've got a system that, yes, is full of antiquated technology, but people find a way to make it work and we should be grateful that it is working, or is it more like we've gotten away with it till now and it's time to upgrade or there will be big trouble in the future?

Ed Bastian (14:28)

It's the latter, clearly. We know it well. The controllers do a phenomenal job with what they have. The airlines do a great job. We make the necessary accommodations. We slow things down as necessary. We pause whenever in doubt. The system will not last forever. Every day that goes by, we're getting one day closer to when the thing will break.

Stephen Dubner (14:50)

So that's how the air traffic control system looks from the perspective of an airline CEO. Aging technology, staffing shortages, lack of investment. What does it look like from the regulator side? We couldn't get an interview with senior officials at the Federal Aviation Administration or at the Department of Transportation, which oversees the faa, but we got a very good substitute.

Polly Trottenberg (15:13)

Polly Trottenberg, former Deputy secretary of the U.S. department of Transportation, and I served for a time in 2023 as the acting Federal Aviation Administrator.

Stephen Dubner (15:24)

Thank you so much for being here. I really appreciate it. This is, I think, a really useful and interesting story for us to tell, which is really just how ATC and the FAA work. Honestly, a lot of people just don't know.

Polly Trottenberg (15:35)

So I would put it differently. Almost nobody knows.

Stephen Dubner (15:40)

The Federal Aviation Administration started out as a Federal Aviation Agency, which was established in 1958 after a mid air crash over the Grand Canyon. A couple years earlier, it killed 128 people. In the aviation world, this is called tombstone regulation, creating new policy after a disaster and which today the FAA tries to avoid. There was, of course, plenty of air traffic control before the agency was founded in the 1920s, farmers were paid to light bonfires across the Midwest to guide nighttime postal flights. Those were soon replaced by electric light beacons and radio followed in the 1930s, a system very much like the one we still have today. The ATC towers and command centers, the radar technology that came about after World War II, and it was built around the methods and technologies used during the war. Here's Polly Trottenberg again.

Polly Trottenberg (16:36)

My father was a bomb dropper in World War II. He was a bombardier navigator. My father likes to say he was in the first plane that flew over Normandy on D Day. I've not been able to confirm it.

Stephen Dubner (16:46)

You distrust your father?

Polly Trottenberg (16:47)

Well, who knows, maybe Many fathers say they were in the first plane that flew over Norman on D Day. My father was a very small man. He wanted to be a pilot, but they told him he was too short. But they made him a Bombardier navigator. He flew in B26s. I got to climb into a B25, which was a very similar plane. And I really understood it viscerally. Then you have to go in your back through sort of a narrow duct to get into the nose of the plane. My father was very lucky. He had grown up very poor. No hope of higher education like so many. After the war. My father got to go to Harvard on the GI Bill and it transformed his life.

Stephen Dubner (17:23)

Okay, so for someone who's never thought about, maybe never even heard of the faa, just describe how it works.

Polly Trottenberg (17:30)

I'll give an example that I think helps visualize the challenge the FAA faces. FAA runs a command center out in Virginia. It's an extraordinary place to visit. You come in there and you'll see a radar map that is showing every flight that is flying over the continental United States. It's an eye popping. They have enormous weather maps. And you can see in the continental United States there's always weather somewhere that they're managing. There's another radar screen that's showing all the military operations which we're always doing a lot of. And then you go upstairs and there's a room called the Challenger Room that is showing what's happening with commercial space launches. Some of the most cutting edge technology in the aviation sector.

Stephen Dubner (18:11)

Also under the FAA purview. Entirely correct?

Polly Trottenberg (18:14)

Correct. Just an astonishing range of things that the FAA is following, monitoring as it's guiding air traffic. And just the range of technology from old analog equipment to incredibly sophisticated commercial space launches. The FAA, in my opinion is the largest, most complex, 247 safety critical operation in the federal government.

Stephen Dubner (18:38)

More than the FBI?

Polly Trottenberg (18:40)

Look, the FBI is a big entity, but at any given moment there are thousands of planes in the air, hundreds of thousands of souls. You're coordinating an operation of every airport around the country, coordinating with international aviation groups. It's an enormous, complicated operation.

Stephen Dubner (18:57)

And there's never an hour off, a day off.

Polly Trottenberg (19:00)

Correct. Except for some tremendously disruptive times.

Stephen Dubner (19:04)

9, 11, you close the airspace and ground the planes.

Polly Trottenberg (19:07)

9, 11 and then, admittedly during the Biden administration, we had a problem with something known as the NOTAM system Notice to Air Missions, where we had a technological problem and did have to shut the system down for a brief amount of time.

Stephen Dubner (19:23)

That shutdown led to more than 10,000 canceled and delayed flights, which is a lot of flights. But to keep it in perspective, remember there are 45,000 flights a day in the US the NOTAM system sends pilots real time alerts about hazards or changes that may affect their flight, like a closed Runway or an equipment problem. This NOTAM outage happened in early 2023.

Polly Trottenberg (19:47)

It was a pretty impactful moment and drove home a couple of interesting things. One, and I think it's been obviously much discussed in recent months that the FAA infrastructure and operations are aging and in desperate need of investment. Systems are starting to break down. Also, just that, you know, the FAA has so many systems. This one, the notice to Air Missions was not necessarily one people would have said was a safety critical operation. But once you didn't have it, pilots need that key information as they start to fly. So it turned out it was a pretty critical system when it wasn't operating properly.

Stephen Dubner (20:24)

I've been reading about the shortage of air traffic controllers. I know there was a big push when you were in office to hire more controllers. So tell me how significant the shortage is and what can or should be done about it.

Polly Trottenberg (20:37)

There is a shortage. I think most folks would agree there are a few factors at play. One is back in the midst of time. You may remember then President Ronald Reagan got in a big conflict with what was then the air traffic controllers union and fired a bunch of them.

Stephen Dubner (20:53)

This was in 1981. The controllers wanted better pay and shorter hours. Reagan, you may recall, years before he was president of the United States, had been president of the Screen Actors Guild.

Ronald Reagan (21:05)

Let me make one thing plain. I respect the right of workers in the private sector to strike. Indeed, as president of my own union, I led the first strike ever called by that union. But we cannot compare labor management relations in the private sector with government. Government cannot close down the assembly line.

Stephen Dubner (21:26)

Reagan figured he could fire the strikers if he came up with enough replacements.

Ronald Reagan (21:30)

It is for this reason that I must tell those who fail to report for duty this morning they are in violation of the law. And if they do not report for work within 48 hours, they have forfeited their jobs and will be terminated.

Stephen Dubner (21:46)

Reagan kept his word and he fired 11,000 air traffic controllers. A new generation got hired in the Aftermath. Many of them later retired around the same time. And now a second wave of controllers are again approaching retirement age and there aren't enough new recruits to replace them.

Polly Trottenberg (22:05)

It's an incredibly sophisticated training process. And look, it's a very difficult job. Credit to the men and women who do it. It is a job that requires some of the highest levels of skill and it takes a long time to train them. During COVID for a while they weren't training. And it's a system where even if you stop training for six months or a year, it takes a long time to get caught up. And then it's just true. The system is growing and becoming more complicated and you need more controllers to help manage it. And look, I think we're in a for better or for worse, a pretty transitional moment in the federal government. I worked in the US Senate for 12 years, so I know from whence I speak there's always been a natural tendency. And this is just how our political system works. I don't know that anyone's to blame for it. That members protect federal facilities and employees within their states and districts. It's sort of almost political malpractice not to.

Stephen Dubner (22:58)

Although economists would argue it's economic malpractice to do that.

Polly Trottenberg (23:03)

Well, economists, yes. Occasionally they get elected to Congress, but not too often.

Stephen Dubner (23:08)

Indeed, that is true. Economists rarely get elected to Congress. But they do produce some relevant research.

John Strong (23:17)

My work suggests that just on air traffic control, staffing shortages alone are like 135 to 160 million dollars cost per year.

Stephen Dubner (23:26)

That's coming up after the break. I'm Stephen Dubner. This is Freakonomics Radio. We'll be right back. Freakonomics Radio is sponsored by LinkedIn. The best B2B marketing gets wasted on the wrong people. So when you want to reach the right professionals, use LinkedIn ads. LinkedIn has grown to a network of over 1 billion professionals and 130, 30 million decision makers. And that's where it stands apart from other ad buys. You can target your buyers by job title, industry, company role, seniority, skills, company revenue. So you can stop wasting budget on the wrong audience. It's why LinkedIn ads generates the highest B2B ROAS of all online ad networks. Seriously, all of them. Spend $250 on your first campaign on LinkedIn ads and get a free $250 credit for the next one. No strings attached. Just go to LinkedIn.com freakonomics that's LinkedIn.com freakonomics. Terms and conditions apply. Freakonomics Radio is sponsored by Southern Company Southern Company knows that energy is more than rows of power lines, fields of solar panels and state of the art nuclear nuclear power plants. It's also a helping hand when you need it most. An employer that puts their people first and powerful initiatives that brighten communities. Energy is hope, opportunity, impact. It's peace of mind knowing someone has your back. That's why Southern Company and their employees are committed to being citizens wherever they serve, promoting opportunities for all to ensure they help communities thrive. Additionally, Southern Company's focused on creating innovative solutions that generate reliable energy for the people they serve, energizing their today and tomorrow. Southern Company understands that delivering the energy you need to keep moving forward is a commitment, but it's a commitment they consider a privilege to keep. Go to southerncompany.com to learn more. That's southerncompany.com Southern Company Building the Future of Energy Freeconomics Radio is sponsored by Whole Foods Market Fall sports are back and Whole Foods Market has everything you need to host a delicious game day party. Set out a spread featuring heat and eat boneless chicken bites, shrimp cocktail platters and 365 brand tortilla chips and salsa. Feed your team made in house marinated chicken wings and Teton waters, ranch hot dogs and sausages. And don't forget 365 frozen apps, Samosas, Mac and cheese bites, sweet potato puffs and more. Host game day with help from Whole Foods Market. You have probably heard this saying, two things can be true at once. That's a nice way to describe the US System of air traffic control. It is both exceptionally safe and under a great deal of strain.

John Strong (26:29)

Aviation is cheap and it's remarkably safe, but the salience of the last six to nine months has really been in the public view.

Stephen Dubner (26:40)

That is John Strong. He's an economist at the College of William and Mary's Business School.

John Strong (26:45)

I've been working on transportation and aviation since the days of deregulation in the early 1980s.

Stephen Dubner (26:52)

And what got you interested in the first place in transportation generally but aviation.

John Strong (26:56)

Particularly when I was starting into graduate school, was the period at which all of the transport modes, trucking, air, rail were all being deregulated. There was lots of change in the industry and there was a whole wave of privatizations going around. So it was a really exciting industry to get involved in when you were a young graduate student.

Stephen Dubner (27:17)

And if you take those three trucking, air and rail and the dereg that happened there, how did air air travel come out differently than the others?

John Strong (27:27)

Deregulation Meant that airfares came down dramatically. We had a country where less than 50% of the population had ever flown, and now it's more. On the island of 90%, we had an explosion of new air services, lots of development at airports. But one place that's lagged behind has been the infrastructure, the air traffic control, to support all of that growth over 40 years. The industry and the folks who are operating across the sector have known about these problems for a long time and have been sort of frustrated by. It's not broke, so don't fix it. I think we're now at the point where we've realized that we need to do something. It's highly significant safety events that spur actions that we probably should have taken earlier.

Stephen Dubner (28:16)

If you had to shorthand the reasons why the infrastructure and the entire organizational architecture around air travel has not kept up, what would you say?

John Strong (28:27)

The growth in services and passenger demand created lots of opportunities, which immediately affects airports. Of course, airports see their customers as airlines, so they've been quite responsive to that. Because air traffic control has traditionally been a government function, it's been slower to respond to the changes in the industry conditions. For all the new technology that's come into air traffic control, we've been woefully slow and we're getting way behind in that technology investment in atc.

Stephen Dubner (29:01)

It sounds like you're saying there is a lot that could be done to make the system both more efficient and safer. Is that right?

John Strong (29:09)

I think that's right. If you look at the larger plan that the FAA has been working on for some time, what they call next generation air traffic control system essentially shifts air traffic control from a ground based radar system that we've had since the 1950s to a satellite based navigation system that relies on GPS. The older model was a command and control kind of model and now we have lots more communication and satellite based capabilities that we're just not taking advantage of.

Stephen Dubner (29:41)

I see. What would a sat nav system cost?

John Strong (29:44)

The estimates vary and it depends how far and how fast you go with it. The rough idea of people talking on the order of 40 to 50 billion dollars for the whole system. Many of these facilities are more than 40 years old. We've seen the problems at Newark in particular with respect to telecommunications, as well as the radar and satellite based nav. Think about how amazing it is when you travel in your car to be able to use satellite based navigation to get you wherever you want to go. We're not taking advantage of that technology in the air the same way that we are in the ground.

Stephen Dubner (30:22)

I would think that modern compute power would be a massive help in air traffic control. Whether it's AI, machine learning, all these forms of automation that help humans do the jobs they're already doing but do them better. What's the status of, let's just call it AI as a shorthand within air traffic control? And I'm curious if there's a reluctance to accept where that reluctance is coming from.

John Strong (30:46)

The needed investments are not to automate and remove controllers from the system. It's to give them better information in more timely fashion. And what the new technology really lets controllers do is manage air traffic rather than control air traffic. Right. If you go into a tower and you look at the screens today versus the screens 15 years ago, it's very, very different. There's lots of current technology which we need to roll out faster, which helps the controllers do their job more efficiently and more safely. The challenge of how much could we automate through AI is really a next stage question. Since this is a system that operates 24 hours a day, seven days a week, there's 5,400 planes in the air at peak. We can't shut it down and switch over. If you look across the air traffic control facilities, 313 facilities that the FAA runs, every one of them has a different kind of airspace, different traffic patterns, different weather patterns. And so the ability for AI to come and learn 313 different things, it takes time.

Stephen Dubner (32:04)

Maybe that helps explain what I want to ask you about next, which is this report that you recently wrote about staffing issues among air traffic controllers. You say that there are 19 understaffed facilities that account for about 40% of all delays. But then there are about 30% of facilities at levels that are more than 10% above their staffing targets. When I read that now, having heard what you just said, I used to think that you could just pick up air traffic controllers and move them from one location to the next. It sounds like that's a lot harder to do than a civilian, you might think.

John Strong (32:36)

Yeah. So everyone agrees we have a shortage of controllers. The number depends on who you ask and what assumptions you make. The union says 3,000. The FAA says about 1,000. But somewhere in that neighborhood, in order to produce more controllers for the facilities that are the busiest, it takes about four to five years. If you apply to be a controller, you pass your initial screening, which is physical and mental health tests and aptitude test. Then you go through training. Then you essentially go out into an apprenticeship model. You go out into a facility and you're known as a developmental controller where you're learning how to operate the system in that space. Right? Then there are full certified professional controllers who are capable of doing all of the operations in that facility. The problem is, suppose I wanted to move you from one facility that is overstaffed to a facility that is understaffed. When you move to that facility, even though you might have been a full controller in the old facility, you have to learn the new facility that you're going to, so you become a controller in training. For some period of time. The FAA has not had enough flexibility to transfer folks from where we have overstaffing to understaffed facilities. But even when they do that, it takes time to fix that shortfall.

Stephen Dubner (34:09)

Here is another factor that contributes to the shortfall of air traffic controllers. The US has only one major training academy for controllers. It's in Oklahoma City. Last year, an FAA funding bill included plans for a second academy, maybe in Chicago, Dallas or New York. But those plans were scrapped after opposition from lawmakers in Oklahoma. I asked John Strong how helpful it would be to have multiple ATC training academies.

John Strong (34:37)

In the long run, that may be helpful. In the short run, there are two things that have lots of potential to help. First of all, the academy in Oklahoma City has made some investments which are really going to help with training capacity. There's more capacity there than we've been effectively using. The other dimension that's important is that there are a number of programs across a number of universities which does a lot of the basic air traffic control training. So folks wouldn't have to go to Oklahoma City for that. They could do it at a number of these university partnerships and then go for final graduate level training at the academy, which would get more folks into facilities for their actual on site training and development faster. In the long run, a second facility might make sense. In the short run, we can take what we have now and use it better and faster. Right now, about 75% of the folks that come into training make it through. If we could get that number up to 85 or 90%, that would solve a lot of the problem.

Stephen Dubner (35:50)

Talk a bit more about who's paying for the system. How does the FAA raise money?

John Strong (35:56)

The FAA is part of the Department of Transportation. The total FAA budget is about 18 and a half billion dollars. 80 to 80 comes from distributions from a trust fund which every time that we fly, we pay a seven and a half percent ticket tax. There's a way bill tax on cargo and there's a few other fees. That go into that and that creates a trust fund. The other 15 to 20% comes from the general fund that's appropriated by Congress each year. We have this mixed structure. If you take the total FAA budget, about 2 thirds of it goes to operations, about half of it goes to air traffic control, and about half of that is to pay controllers. So the amount that's left for investment in equipment and facilities and infrastructure and new technology is pretty constrained. We spend about 4 to 5 billion a year on R and D and facilities and equipment in air traffic control. About 90% of that facilities and equipment budget is for repairs and maintenance on the system we have, not new investment.

Stephen Dubner (37:12)

What you're describing, John, sounds like a pretty typical situation which you often see in governments, but it happens elsewhere as well, where you spend money today for the things that you have to fix or keep up today. But the things that may deteriorate over time or the things that you may want to have better years from now, you're essentially ignoring. Is that too blunt a way to describe it?

John Strong (37:37)

You can always push it off until tomorrow. That's been the mode of operation. Eventually the equipment gets old. It's just too hard to maintain. There's lots of discussions about Windows 95 and paper flight strips. While there are a few legacy issues, there's a lot of modernization that has been done at the FAA. They run a huge operation, 45,000 flights a day, just under 3 million passengers. And they do it remarkably safely. But the way that we maintain safety is at the cost of efficiency. We've all seen how airlines have buffered their schedules for flight times. Passengers do the same thing, buffering for connections. Airlines do the same thing, buffering for safety. Stocks of maintenance and crewing and staffing. It's the hidden cost of the operation of the system. My work on delays suggests that just on air traffic control staffing shortages alone are like 135 to 160 million dollars cost per year.

Polly Trottenberg (38:41)

There's tremendous complexity to the budget process.

Stephen Dubner (38:45)

That again is Polly Trottenberg, who during the Biden administration was the number two official at the Department of Transportation and for a brief time was acting head of the faa.

Polly Trottenberg (38:56)

You have to step back and look at how the federal government budgets right now. I mean, talk about a system that has grown overly complicated and doesn't work very well. The federal government here in the United States doesn't pass budgets on time. Different parts of the budget have funds that can be called mandatory spending. What it basically means is here, entity, agency, we give you this money it's guaranteed it won't be subject to the regular appropriation cycle and you can spend it as you need it. That kind of funding is particularly important for capital investments. For highway spending, for example, state dots will know what kind of money they're going to have for the next 10 years so they can plan their capital budgets. Ironically, we give out a lot of money to airports around the country. That money is mandatory spending. So the airports know that they will have years to invest it to improve their facilities. The FAA's major capital money, which is called the facilities and equipment account, F and E is subject to the discretionary budget caps in the federal process, which means you don't necessarily know what you're getting until Congress passes a bill which can often be halfway through the fiscal year.

Stephen Dubner (40:05)

I assume it also means that every single decision is subject to the perhaps idiosyncratic, let's call it whims of a single congressperson.

Polly Trottenberg (40:16)

I think less that and just that it's competing against everything else in what is the pretty small and tightly squeezed part of the federal budget. The result for the FAA historically has been that that facilities and equipment account has been around $3 billion for around 15 years. Not really even increasing for inflation. That is dramatically less than the agency needs to not only maintain this existing inventory of facilities and equipment, but to do something we're all craving, which is modernize the latest technology.

Stephen Dubner (40:50)

So would you say that in the US air traffic control is in a crisis mode?

Polly Trottenberg (40:57)

I don't think it would be fair to say crisis, but I do think it's in pretty urgent need of attention. Some of that attention is coming. So there's a bit of good news to the story. Not everything they need, but a pretty strong down payment.

Stephen Dubner (41:09)

Let me switch gears for just a minute. I feel it's an overlooked tragedy or maybe just something we habituate to, which is how many people still die in this country and elsewhere from traffic crashes. Tell me how the federal work on airline safety is differed from the federal work on road safety and what one might learn from the other.

Polly Trottenberg (41:30)

Thank you for this question. You know, there had been a big spike in roadway fatalities nationally in the COVID period. Over 43,000 people dying on roadways. Those numbers mercifully have started to come back down. But it's an astonishing loss of life. Not just the people who die, but the people who have life changing injuries. Hundreds of thousands of those. And the damage to families and communities is dramatic. Big difference between the two systems. The aviation system, the federal government in a lot of ways controls it from A to Z. From certifying pilots to certifying airplane designs, to running the air traffic control system. It's a contained, controlled, very high level system. A roadway system is a much more decentralized system where any old 16 year old can basically get a driver's license. And the federal government has much less control over the designs of automobiles, of who gets to drive, of how local law enforcement handles traffic safety.

Stephen Dubner (42:30)

To be fair, we want everybody to be able to have individual mobility. I assume you're not advocating for driving to go through the federal government.

Polly Trottenberg (42:39)

Absolutely not. But having worked on roadway safety at the local level in New York, there are a lot of things we can do to make systematic changes that make the system safer. Improving roadway designs, speed cameras, education, very targeted, sensible enforcement, better driver education, working with fleets who often set the tempo on the road. Taxi, Uber and Lyft drivers, bus drivers, truck drivers. We have a lot of proven methods to make things safer on the roads, but they're much more complicated and decentralized than an aviation system where so much of it is controlled by a small number of entities.

Stephen Dubner (43:19)

Coming up after the break, how to coordinate and fund that small number of entities.

Dorothy Robine (43:26)

The air traffic control issue became my white whale.

Stephen Dubner (43:31)

Also, if you want to hear more about how complex systems need to be constantly upgraded, check out an episode we made years ago. Number 263 called In Praise of Maintenance. It is much more interesting than that title may imply. I'm Stephen Dubner. This is Freakonomics Radio. We'll be right back. Freakonomics Radio is sponsored by Netsuite. What does the future hold for business? Ask nine experts and you'll get 10 answers. Bull market. Bear market rates will rise or fall. Can someone please invent a crystal ball? Until then, over 42,000 businesses have future proofed their business with Netsuite by Oracle. The number one cloud erp. Bringing accounting, financial management, inventory and HR into one fluid platform with one unified business management suite. There's one source of truth giving you the visibility and control you need to make quick, quick decisions. With real time insights and forecasting, you are peering into the future with actionable data. When you're closing the books in days, not weeks, you're spending less time looking backwards and more time on what's next. Whether your company is earning millions or even hundreds of millions, NetSuite helps you respond to immediate challenges and seize your biggest opportunities. Speaking of opportunity, download the CFO's Guide to AI and Machine Learning at net netsuite.com freak the guide is free to you at netsuite.com freak netsuite.com freak Freakonomics Radio is sponsored by An Arm and a Leg Podcast. Ever get a medical bill that made you say, wait, what? On the award winning podcast An Arm and a Leg, journalist Dan White digs into the wild, weird and sometimes infuriating world of healthcare pricing. Like, why does an MRI cost $300 in one place and $3,000 in another? And what can regular people do when they're hit with sticker shock at the pharmacy? An Arm and a Leg is investigative journalism with a personal twist and a sense of humor. Because if you don't laugh, you'd cry. There's hope too, just enough to keep you going. It's smart reporting that not only helps you understand how the system really works, it gives you tools to make more informed choices and maybe save money. Find An Arm and a Leg wherever you get your podcasts or@armandalegshow.com.

Walmart Wellness Event Promoter (46:09)

Honey, do not make plans. Saturday, September 13, okay?

Stephen Dubner (46:13)

Why? What's happening?

Walmart Wellness Event Promoter (46:14)

The Walmart wellness event. Flu shots, health screenings, free samples from.

Walmart Wellness Event Promoter (46:17)

Those brands you like all that at Walmart?

Walmart Wellness Event Promoter (46:19)

We can just walk right in, no appointment needed. Who knew we could cover our health and wellness needs at Walmart?

Walmart Wellness Event Promoter (46:24)

Check the calendar.

Walmart Wellness Event Promoter (46:25)

Saturday, September 13th Walmart wellness event. You knew?

Stephen Dubner (46:29)

I knew.

Walmart Wellness Event Promoter (46:30)

Check in on your health at the same place you already shop. Visit Walmart, Saturday, September 13th for our semi annual wellness event Flu shot. Subject to availability and applicable state law. Age restrictions apply. Free samples while supplies last.

Stephen Dubner (46:43)

Okay, so if you wanted to identify the main conflict that has kept the air traffic control system in the US from keeping up with the times, what would it be?

Dorothy Robine (46:54)

You can't run a business out of a regulatory agency. But I really would fault Congress. They should know better.

Stephen Dubner (47:01)

This is someone who's done a lot of work on the FAA and air traffic control.

Dorothy Robine (47:05)

I've long thought it should be a Freakonomics episode.

Stephen Dubner (47:08)

Why didn't you tell us?

Dorothy Robine (47:10)

I should have. I should have.

Stephen Dubner (47:12)

Why don't you just say your name and what you do?

Dorothy Robine (47:14)

Sure. Dorothy Robine. I'm a senior fellow with a tech oriented think tank in Washington, D.C. itIf I'm a policy wonk. I spent eight years in the Clinton White House on the economic team and I was in the Obama administration at the Pentagon and the General Services Administration. I kind of specialize in those issues where it's economists speaking truth to power and they're often very politically difficult.

Stephen Dubner (47:44)

I read that you were special assistant to the President for economic policy at the nec and that you coordinated policy issues related to aviation, aerospace, defense, telecommunications, and science and technology. I'd love people to get a sense of how much goes on behind the scenes to make these things work that we often don't really think about.

Dorothy Robine (48:08)

Being on the National Economic Council was the eight most exciting years of my life. Clinton's economic was in the catbird seat in the sense that he was focused like a laser on the economy. So what we did mattered. Democrats had been out of office for 12 years. We had a lot of ideas about how to make things better. And it was a group of generally very market oriented people. Now, there were divisions within. Bob Reich and Bob Rubin didn't agree on everything. But I don't remember ever feeling like I wasn't philosophically comfortable with something. I had a very broad portfolio, as all White House staff do, and mine changed over time. So it sounds even broader when you read it. I picked up the aviation portfolio because of my transportation background.

Stephen Dubner (49:00)

How did you get to know everything you knew to be valuable in the Clinton and Obama administrations?

Dorothy Robine (49:06)

I did a MPP in Public policy at Berkeley and then stuck around and did my PhD there as well. Relevant to this topic, I wrote my dissertation on trucking deregulation, which came right on the heels of airline deregulation and involved many of the same players. And the politics were similar. I was a fly on the wall watching it happen. Economists had made the case for trucking deregulation. The question was, how could such a good idea get through Congress? Which it did, remarkably.

Stephen Dubner (49:42)

What do you mean by that?

Dorothy Robine (49:43)

Well, trucking deregulation was opposed by labor and the trucking industry. They had big stakes. They made a lot of money off of regulation. The beneficiaries would be consumers. So diffuse benefits, concentrated losses. That is normally a formula for consumers to lose. That was also true in airline deregulation. Economists had made the case for the consumer benefits, but there was industry and labor opposition. And remarkably, because of a variety of factors, including Jimmy Carter and a ragtag group of liberals and libertarians, both of these reforms got through Congress and laid the groundwork for a set of additional reforms of a similar nature.

Stephen Dubner (50:32)

So airline deregulation was 1978, is that right?

Dorothy Robine (50:36)

Exactly. And trucking was 80. The Carter Whitehouse felt like, we'll take on airlines first because they're not as politically powerful as the trucking industry and the Teamsters. If we can get airline deregulation done, we'll go after trucking.

Stephen Dubner (50:53)

I didn't know that. That's an interesting strategic sequence. Why Was the airline industry easier to. I don't want to say push around, but easier to deregulate?

Dorothy Robine (51:02)

There was no airline group comparable to the Teamsters, and the stakes were higher. In trucking, you had a group of companies that had very valuable operating certificates similar to taxi medallions in New York. The scarcity value and deregulation would presumably eliminate that value. The airlines, they were comfortable in their regulated hot house, but they didn't make a lot of money. And so the stakes were not as high.

Stephen Dubner (51:35)

As we heard earlier from the economist John Strong, airline deregulation brought prices down. Those lower prices created a lot more demand for flying. And all that flying began to put a strain on the air traffic control system. It's been a battle ever since to keep ATC infrastructure up to date. I asked Dorothy Robine how she thinks about deregulation all these years later for both trucking and airlines.

Dorothy Robine (52:01)

I am very, very high on both of them. I actually don't spend much time talking about trucking deregulation. There isn't much controversy about that except among certain liberal lefty labor groups. Airline deregulation because service declined, and it declined very predictably because load factors went up. It's gotten a bad name in some respects. Consumer groups who supported deregulation, Ralph Nader, their support was absolutely critical. They tend now not to be supporters of it because of the quality of service, some degree, the impact on jobs. So I'm a cheerleader for it. I think it has been tremendous for consumers.

Stephen Dubner (52:45)

Are you sure you're a Democrat?

Dorothy Robine (52:48)

I'm a new Democrat. I'm a market oriented Democrat.

Stephen Dubner (52:52)

What do you think has been a greater decline service factor or prices and access to flying? How do you weigh the pros and the cons essentially of D. Reg?

Dorothy Robine (53:02)

I think airlines are giving consumers what they want, which is lower fares at the expense of service. My advice to people who complain about it is fly business class. You will be paying about what you would have been paying had the airlines not been deregulated. The back of the plane is brought to you by airline deregulation.

Stephen Dubner (53:26)

Here's something you wrote recently. The ongoing crisis at Newark Liberty International Airport has laid bare the sorry state of our nation's air traffic control system. Equipment outages have left air traffic controllers unable to track or communicate with planes for multiple 30 to 90 second intervals, which I gather is quite a long time when you're flying an airplane. Some controllers, you wrote, have had to take leave to recover from the trauma exacerbating a staff shortage and forcing the Federal Aviation Administration to, to further curb flights at Newark. Okay, that sounds. I'm just gonna say it. It sounds third world.

Dorothy Robine (54:01)

Yeah, yeah.

Stephen Dubner (54:02)

It sounds poorly run. It sounds scary. It sounds frustrating. It sounds expensive. How did we get to this point? And I also don't understand how we reconcile your argument that the FAA and air traffic control are so outmoded with the reality that we still have to. Very few commercial crashes.

Dorothy Robine (54:25)

When a crash occurs, a whole lot of things have gone wrong. It isn't one single thing. Even Newark was, you could argue that was somewhat exceptional because there was a closed Runway. They had recently moved controllers from Long island to Philadelphia to oversee flights in and out of Newark remotely. A lot of this is done remotely. And so there were some additional technology challenges. But basically my understanding is the copper wires were fried. There was fundamental technology there that did not work and they didn't have backup systems in place. And you are seeing more and more reports of that kind of thing happening.

Stephen Dubner (55:10)

Sean Duffy, the current Department of Transportation Secretary, in his new plan to modernize FAA technology, there are photographs. One shows the hardware of old radar system being cooled by a little desk fan. It shows paper flight strips instead of electronic.

Dorothy Robine (55:27)

All true, all true.

Stephen Dubner (55:29)

There's a current Alaska flight planning system that shows ribbon cable and aluminum foil to reduce interference. I mean, it sounds absurd to me.

Dorothy Robine (55:39)

It is. It's crazy. This is a piece of infrastructure that everybody else has figured out how to run better in a way that allows it to borrow money, like any company or state and local government can do to make long term investments to charge users directly. I mean, it's so obvious what the answer here is. It was obvious in 1995 and only four other countries had done this. Now close to 100 countries have done this.

Stephen Dubner (56:11)

The obvious solution that Roe Biden is talking about has to do with the relationship between air traffic controllers and the federal government. During the Clinton administration, Robine was part of an effort to get FAA funding out of the congressional appropriations process. This would have also separated air traffic control from the FAA's regulatory duties. A similar proposal came up during the first Trump administration. When Robine says that nearly 100 other countries have by now done this, she's talking about what she calls corporatization, although some people think of it as privatization.

Dorothy Robine (56:45)

Yeah, we said corporatized at the time. It's a semantic thing. I just try to avoid the P word because people make that out to be, oh, it will be run by a for profit entity that will listen only to the airlines. This is a 247 high tech business in quotes, trapped in a regulatory agency. That agency being constrained by all kinds of stultifying federal rules and practices and micromanaged by Congress. It doesn't require the kind of policy judgments or trade offs that policing or national security does. Basically it's a production line. It's complex, it's safety critical, but it's a very rule based activity. Most countries that have spun off air traffic control and it's now all but a couple of developed countries, I think France and maybe Greece, most of them have made it a government corporation, which is what the Clinton administration proposed.

Stephen Dubner (57:52)

What's a parallel government corporation that we'd be familiar with?

Dorothy Robine (57:56)

A better way to think about it is it's a utility. You have investor owned utilities, municipally owned utilities, and you have cooperatives. Most of the air traffic control systems are the equivalent of municipally owned. So the government still has some presence. They're able to operate like a business. They're able to borrow money. We haven't talked about borrowing authority. That's absolutely critical. The Canadian model is the only co op model that's out there. The UK may be the only one that have a for profit system, but most of them are government corporations.

Stephen Dubner (58:30)

Say a little bit more about NAV Canada, the ATC provider there.

Dorothy Robine (58:34)

It's been extremely well run. It's hard for me to tell how much of that is the people and how much is the model. I like the model because the incentives are aligned. The users want to have the most efficient system. You don't need outside rate regulation like you do with utilities. It's the users running the system. They have cut their costs and improved their technology to a remarkable degree.

Stephen Dubner (59:08)

Looking back at the countries who have corporatized or privatized their air traffic, have you or anyone else ever empirically compared the outcomes of those versus those that remain regulated within the government?

Dorothy Robine (59:20)

Generally speaking, this has been a successful effort to get a businesslike activity out of a traditional regulatory agency. Above all for safety reasons. To get away from the inherent conflict of interest. When you have the safety regulator also operating the air traffic control system. There's been quite a bit of work done. John Strong and Clint Oster wrote a book about this back in 2007.

Stephen Dubner (59:48)

That book is called Managing the Skies Public Policy Organization and Financing of Air Traffic Management. Here again is John Strong, the transportation scholar at William and Mary on the virtues of pulling air traffic control out of a government's transportation agency.

John Strong (60:05)

It enables the air traffic control organization to be responsive to the different stakeholder communities. But probably even more Importantly, it gives them the ability to raise capital and to make capital investments. The government has a controlling stake, but they operate with a separate capital budget. So NAV Canada, it has a 15 member board with all the stakeholders represented, including the government. And what they've been able to do is create an organization in which they can manage capital and operations in a more flexible way than we do here, with a structure in which all of the interested parties have a voice.

Stephen Dubner (60:49)

There have been multiple efforts to privatize, or let's call it corporatize, air traffic control, and they've repeatedly failed in Congress. Why? Where is that pushback coming from? What are the political motivations there? Political or maybe economic motivations?

John Strong (61:05)

I think there's probably three sources of why we've been slow to do that. The first is that in some ways, the FAA's real customer is Congress.

Stephen Dubner (61:16)

Is that because congresspeople fly a lot or just because congresspeople are congresspeople?

John Strong (61:20)

Well, they fly a lot, but also a lot of them have FAA facilities in their districts. They have towers and centers, and so they have a view of that. The second aspect is that the FAA hasn't been great over the years at managing capital investment, at managing upgrades and modernization. And so I'm reluctant to give them a lot of money because I don't think it's going to work. And then the third and most important reason is, okay, I know we need to do something, but the system works. And I don't know if a new system does, so if it's not broken, don't fix it. And if the cost of the old system is some more delays and some reduced efficiency, but it's safe, then let's just leave it alone.

Stephen Dubner (62:09)

Okay? So those are some of the key reasons that the American air traffic control system is not as robust or modern as it ought to be. Dorothy Robine has one more direction in which she would like to cast some shade.

Dorothy Robine (62:22)

In a recent piece I did in the Atlantic, I pinned it on general aviation. And that really refers to two different groups. There are private pilots, dentists who fly on weekends, and then there are business jets. CEOs, companies use them, sports teams use them. The 0.1%. Those two groups. The first one is represented by a group called AOPA Aircraft Owners and Pilots Association. The second by a group called National Business Aviation Association. The first group, there are a lot of them, maybe 400,000 members. The GA caucus is perhaps the biggest caucus in Congress. They're in every state. NBAA is a much smaller group. They perceive that they have something to lose because they pay almost nothing to use the current system. So they're subsidized a billion a year. The two efforts in the mid-90s by President Clinton in 2016, 17, 18, led by the chairman of the House Transportation Committee, Bill Shuster, profile and courage, in my view, Republican, with support from the Trump administration, although not enough support. Schuster modeled his legislation after the Canadian version, Nav Canada, because it has proven to be so effective. But what both efforts did was endeavor to hold harmless the general aviation groups who opposed it.

Stephen Dubner (63:54)

Let me just understand how the political pressure works. So you said that there is something like 400,000 general aviation pilots in the country. I know a lot of people who fly these small planes, and I could imagine that they're pretty good at banding together to at least contact their representatives to say this new proposal is terrible for us. Is that the way it works?

Dorothy Robine (64:16)

Exactly. It's very one on one. The private pilots, they're not really a problem in terms of trying to move to a more efficient system because they stick to small airports. They're not flying in an airspace that is controlled by air traffic controllers. They're just afraid that a more efficient air traffic control system is going to somehow hurt them. A lot of federal money flows to airports and that they'll have less access for the business jets. They fly in the same airspace and.

Stephen Dubner (64:53)

Sometimes the same airports.

Dorothy Robine (64:54)

Yes, sometimes the same airports, yes. And they are paying a fraction of what a commercial airliner is paying for a similar trip. Let me use an example that the ENO Transportation center, it's a transportation think tank, used. This goes back to 2017. Two flights from Dallas to D.C. one is a passenger airline, 180 passengers, Airbus A21. And the other is a private jet with 10 passengers. According to this Eno example, the passengers paid $2,600 in the form of a ticket tax. There's also another $760 in segment fee. That's a flat charge. And then $100 in fuel taxes. So total of $3,500 in taxes. The private jet, there's no ticket tax. There's no segment fee. All there is is a fuel tax of a couple of hundred dollars. In their example, $3,500 versus $327.

Stephen Dubner (66:02)

But to be fair, the big plane is carrying a lot more people.

Dorothy Robine (66:05)

But here's the A blip is a blip.

Stephen Dubner (66:08)

When you say blip, you mean the blip on the radar of the air traffic controllers?

Dorothy Robine (66:12)

Yeah.

Stephen Dubner (66:12)

A plane is a plane.

Dorothy Robine (66:13)

A plane is a plane. If you're a controller and you've got an A321 and a business jet, they get equal treatment. The cost they impose on the system is identical.

Stephen Dubner (66:24)

It sounds as though you're saying that even if you represent only 1% of a market like this, if you're able to make enough noise, you can stall reform. Is that right? Right.

Dorothy Robine (66:34)

Exactly. I would add another reason, which is that trade associations, interest groups need issues. They need issues in order to demonstrate their worth. Sometimes they will take positions that may or may not be aligned with their members interests. A lot of those companies that own business jets, I got to believe those CEOs would understand the benefits of corporatization of air traffic control. But NBAA has made this a very effective issue.

Stephen Dubner (67:09)

So it sounds like we should interview someone from the National Business Aviation Association.

Dorothy Robine (67:13)

Yes. Yes.

Stephen Dubner (67:17)

Coming up next time on Freakonomics Radio, Ed Bolen. I'm the president and CEO of the National Business Aviation Association. We'll also check back with the recently retired aircraft traffic controller who inspired the series and we'll hear what it takes to do his job.

Kenneth Levin (67:33)

It's not like you sit there thinking, oh, here's this plan with 240 people on it.

Stephen Dubner (67:38)

And we will hear about some new ATC funding in President Trump's one big beautiful bill act. Probably not since 1970 has there been this much public, private, congressional industry support for enhancing our air transportation system. That's next time on the show. Until then, take care of yourself and if you can, someone else too.

Narrator/Announcer (68:05)

Freakonomics Radio is produced by Stitcher and Renbud Radio. You can find our entire archive on any podcast app. Also@freakonomics.com where we publish transcripts and show notes. This episode was produced by Teo Jacobs and edited by Ellen Frankman. It was mixed by Eleanor Osborne with help from Jeremy Johnston. The Freakonomics Radio Network staff also includes Alina Coleman, Augusta Chapman, Dalvin Abawaji, Elsa Hernandez, Gabriel Roth, Greg Rippon, Jasmine Klinger, Morgan Levy, Sarah Lilly, and Zach Lipinski. Our theme song is Mr. Fortune by the Hitchhikers, and our composer is Louise Guerra.

Stephen Dubner (68:45)

I'm hearing a little bumping. Is that. Are you.

Polly Trottenberg (68:46)

I am one of those people.

Stephen Dubner (68:47)

Okay, you have to stop that for the next hour if you can.

Polly Trottenberg (68:50)

Yeah, I'm kinetic by nature, so that's on me.

Narrator/Announcer (68:57)

The Freakonomics Radio Network. The hidden side of everything.

Walmart Wellness Event Promoter (69:05)

Stitcher.

Stephen Dubner (69:09)

With leading networking and connectivity, advanced cybersecurity.

John Strong (69:13)

And expert partnership, Comcast business helps turn.

Stephen Dubner (69:15)

Today'S enterprises into engines of modern business.

John Strong (69:19)

Powering the engine of modern business.

Ed Bastian (69:21)

Powering possibilities.

John Strong (69:23)

Restrictions apply.

Walmart Wellness Event Promoter (69:25)

Honey, do not make plans. Saturday, September 13th.

Stephen Dubner (69:28)

Okay. Why? What's happening?

Walmart Wellness Event Promoter (69:29)

The Walmart Wellness event. Flu shots, health screenings, free samples from.

John Strong (69:33)

Those brands you like.

Walmart Wellness Event Promoter (69:34)

All that at Walmart?

Walmart Wellness Event Promoter (69:35)

We can just walk right in, no appointment needed. Who knew we could cover our health and wellness needs at Walmart?

Walmart Wellness Event Promoter (69:39)

Check the calendar. Saturday, September 13th.

Walmart Wellness Event Promoter (69:42)

Walmart wellness event. You knew?

Stephen Dubner (69:45)

I knew.

Walmart Wellness Event Promoter (69:45)

Check in on your health at the same place you already shop. Visit Walmart, Saturday, September 13th, for our semiannual wellness event, Flu shot. Subject to availability in applicable state law. Age restrictions apply. Free samples while supplies last.