In Episode 17 of From The Darkhorse's Mouth, titled "Better Together," Dan and Carly Garzella are joined by Clebe Best, Vice President of Membership Development and Engagement of IIABAZ.

In this episode, Dan and Carly explore why independent agencies in Arizona should be actively engaged with IIABAZ—and what they may be missing when they are not. The conversation looks at the Big I’s role in supporting Arizona agents through advocacy, education, E&O resources, market access, events, networking, and strategic guidance.

The episode begins by unpacking what IIABAZ actually does day to day for independent agencies, especially smaller and mid-sized firms that benefit from having a stronger infrastructure layer behind them. From there, the discussion moves into advocacy, including the behind-the-scenes work that helps protect the independent agency distribution system and translate complex regulatory changes into practical guidance for agency owners.

Dan and Carly also explore how education and talent development can become a competitive advantage, not just a compliance requirement. CE courses, licensing support, producer development, and leadership tracks all play a role in helping agencies strengthen teams, improve retention, and prepare the next generation of owners.

The conversation then turns to E&O support, documentation discipline, coverage conversations, and the operational habits that help agencies reduce risk. The episode also highlights the value of IIABAZ events and the annual convention as opportunities for education, carrier access, peer networking, and exposure to emerging trends.

Finally, the episode digs into the Alliance program as a major growth tool for agencies that need better carrier access without giving up independence. It also frames IIABAZ as a sounding board for agency owners facing major decisions around hiring, perpetuation, technology, carrier strategy, M&A, and growth.

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