Furbo | فوربو — Episode 175

Topic: KPI & OKR | داریم رشد می‌کنیم؟ | درباره شاخص کلیدی عملکرد
Host: Reza Tavakoli
Date: October 30, 2025

Episode Overview

This episode of the "Furbo" podcast, hosted by رضا توکلی (Reza Tavakoli), dives deep into Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs). The focus is on how these frameworks are used in business and marketing to answer the vital question: "Are we truly growing?" Reza explains the purpose, practical applications, and common misconceptions around performance metrics, addressing both foundational knowledge and real-world insights relevant for entrepreneurs, managers, and anyone interested in business performance optimization.

Key Discussion Points & Insights

1. The Importance of Measuring Growth

• Emphasizes that to truly manage and grow a business, progress must be measurable.
• Quote (11:00):

  "اگه نشه یک چیزی رو اندازه گرفت، نمیشه اون کسب و کار رو مدیریت کرد."
  ("If you can’t measure it, you can’t manage it.")

2. Defining KPI: What Makes a ‘Key’ Indicator?

• KPIs are described as the quantifiable measures that reflect critical success factors.

• Reza breaks down the S.M.A.R.T. characteristics crucial for any KPI (14:30):

  • S — Specific: دقیق بودن
  • M — Measurable: قابل اندازه‌گیری
  • A — Achievable: قابل دستیابی
  • R — Relevant: مرتبط با هدف اصلی کسب و کار
  • T — Time-bound: محدود به بازه زمانی مشخص

• Quote (15:12):

  "شاخص کلیدی عملکرد چیزی نیست جز یک عدد یا درصد که میتونیم به‌وضوح پیشرفت یا عقب‌گرد کارمون رو باهاش بفهمیم."
  ("A key performance indicator is nothing but a figure or percentage by which we can clearly track our progress or setbacks.")

3. Common Mistakes with KPIs

• Mistaking pure activity metrics (like number of posts or meetings) for true KPIs—these should tie directly to high-level business objectives.
• Warning against "vanity metrics":
  • Quote (16:23):

    "هر عددی که فقط باعث شه حس خوبی بگیریم، لزوما KPI نیست."
    ("Any number that just makes us feel good isn't necessarily a KPI.")

4. Introduction to OKR Framework

• OKR (Objectives and Key Results) explained as a goal-setting system widely used in tech and startup culture.

• Objectives: Aspirational, qualitative goals

• Key Results: Quantitative, measurable targets to determine if the Objective is achieved.

• Example:

  • Objective: "افزایش رضایت مشتریان" ("Increase customer satisfaction")
  • Key Results: "کاهش نرخ برگشت کالا به زیر ۵ درصد تا پایان فصل" ("Reduce return rate below 5% by end of the season")

• Quote (18:10):

  "شما با OKR هدف میذارید و با KPI اندازه می‌گیرید چقدر به اون هدف نزدیک شده‌اید."
  ("With OKR, you set the goal; with KPI, you measure how close you get to it.")

5. Best Practices for Using KPIs and OKRs

• Ensure KPIs are visible and understood by all team members.
• Keep numbers realistic, actionable, and regularly reviewed.
• Tie every KPI to a tangible business driver—if it doesn't inform a decision, reconsider it.
• Suggestion to review KPIs monthly or quarterly (20:11).
• Quote (21:35):

  "مشخص کردن KPIها، مثل روشن کردن چراغ اتاق تاریکه—بدونش احتمالاً توی مسیر اشتباه می‌ریم."
  ("Defining KPIs is like turning on the light in a dark room—without them, we're likely heading in the wrong direction.")

6. Cultural and Strategic Challenges

• In many Iranian businesses, emphasis is still more on outputs (activity) than outcomes (impact), slowing genuine progress.
• Resistance to transparent performance measurement due to fear of blame or performance assessments.

Notable Quotes & Memorable Moments

• [11:00] "اگه نشه یک چیزی رو اندازه گرفت، نمیشه اون کسب و کار رو مدیریت کرد."
  ("If you can’t measure it, you can’t manage it.")
  — Reza Tavakoli

• [16:23] "هر عددی که فقط باعث شه حس خوبی بگیریم، لزوما KPI نیست."
  ("Any number that just makes us feel good isn't necessarily a KPI.")
  — Reza Tavakoli

• [18:10] "شما با OKR هدف میذارید و با KPI اندازه می‌گیرید چقدر به اون هدف نزدیک شده‌اید."
  ("With OKR, you set the goal; with KPI, you measure how close you get to it.")
  — Reza Tavakoli

• [21:35] "مشخص کردن KPIها، مثل روشن کردن چراغ اتاق تاریکه—بدونش احتمالاً توی مسیر اشتباه می‌ریم."
  ("Defining KPIs is like turning on the light in a dark room—without them, we're likely heading in the wrong direction.")
  — Reza Tavakoli

Timestamps & Key Segments

| Time | Segment | Summary | |:----------:|:----------------------------------------:|:----------------------------------------------------------------------------------------------------------------------| | 10:00 | What is a KPI? | Initial explanation of KPIs, why they matter, and S.M.A.R.T. criteria. | | 14:30 | S.M.A.R.T. Metrics | Details on creating effective KPIs using S.M.A.R.T. framework. | | 16:00 | Common KPI Mistakes | Differentiating real KPIs from vanity/activity metrics. | | 18:00 | OKR Introduction | Introduction to OKRs; how Objectives and Key Results relate to KPIs. | | 20:00 | Implementation Tips & Best Practices | Advice on making KPIs and OKRs work in real organizations. | | 21:30 | Cultural Insights & Closing Remarks | Commentary on metric adoption in Iranian businesses and final thoughts on importance of measurement. |

Conclusion

Reza Tavakoli delivers an engaging and accessible breakdown of KPI and OKR concepts, emphasizing their critical role in business growth and management. By highlighting best practices, real-world obstacles, and actionable advice, he empowers listeners to rethink their approach to business metrics. Listeners come away with both clarity and practical steps for implementing these frameworks in their own organizations, making this episode invaluable for anyone striving for sustained, measurable success.