Drawing on experience from delivering more than 400 million parcels a year to over 12.3 million addresses and capturing feedback from millions of parcel receivers, Australia Post is uniquely positioned to understand how and when online shoppers want to receive their parcels.

As part of the Online Retailer Fusion Fast Forward Podcast Series, Australia Post General Manager of Data Science, Silvio Giorgio, shares the insights contained within the Delivery Experience Report and discusses what getting it right looks like, why this matters and how data can help.

Hear how Australia Post has used their rich data to develop five actionable recommendations to help retailers improve first time delivery rates, lift customer satisfaction, reduce contacts and ultimately improve the overall customer experience.

The Delivery Experience – Learn More

Show Notes:

Hear how and why the delivery experience matters so much to retailers and their customers
Understand how insights from the Australia Post Delivery Experience report can help to improve your customers’ delivery experience
Uncover the importance of data and, insights and intervention to deliver better outcomes for customers
Discover how the Delivery Experience Report makes practical recommendations for improving the delivery experience
Listen to Silvio unpack each recommendation and how it will can positively impact on customers and improve NPS
Hear how psychology during the pandemic has influenced perceptions of the delivery experience and what can be learned from it

See omnystudio.com/listener for privacy information.