When a Jüsto shopper fills their digital basket via the platform’s app, the teams behind the scene are getting to know the customer. Using AI, they create a personalized experience to meet the customer’s evolving needs.

Paulo Neto, Jüsto’s Chief People and Performance Officer, visits host Natalie Pierce for a conversation about the teams and technology that are driving Latin America's fastest-growing online grocery platform. Tune in as Paulo pulls back the curtain on Jüsto’s strategies for building high-performance teams and processes that ensure its fulfillment centers deliver results 24/7. Every person, regardless of position or level, must be committed to Jüsto’s culture: “Always thinking about the customer,” Paulo explains.

Episode Highlights

Jüsto is a 100% digital platform that leverages AI to map the customer’s shopping journey for a unique experience.
By cutting out supply chains, buying from local farmers and products, and saving customers’ time, Jüsto responds to these key components of shopping: experience, time, and economy.
Jüsto’s strategy to ensure operating efficiency is focused on these three pillars: people, process, and systems.
New people leaders should not try to turn a team’s weaknesses into strengths, Paulo suggests, but rather discover strengths and consolidate. That way, high-performance teams can deliver results that support the company’s goals.

💡 Meet Your Host 💡

Name: Natalie Pierce

Organization: Gunderson Dettmer

Connect: LinkedIn

💡 Featured Guest 💡

Name: Paulo Neto

Organization: Jüsto

Connect: LinkedIn

Contact

☑️ Connect with us: LinkedIn | X | Gunderson Dettmer

☑️ Subscribe to the FutureWork Playbook in your preferred podcast app so you never miss an episode.

This podcast is for informational and educational purposes only. It is not to be construed as legal advice specific to your circumstances. If you need help with any legal matter, be sure to consult with an attorney regarding your specific needs.

Fast Co. “Most Innovative Companies” Justo: Inside Its Approach to Fulfillment, Supply Chain, and Customer Loyalty

Powered by Wave AI