Podcast
Gartner ThinkCast
Hosted by Gartner · EN
Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the Digital Era. Join us every Tuesday to get your competitive advantage. View all Gartner ThinkCast episodes at https://www.gartner.com/en/podcasts/thinkcast
302episodes
Episodes
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A World Without Truth: Building TrustOps for the AI Era
Feb 2400:22:32Tap to summarizeDisinformation isn't just a societal problem anymore — it's an enterprise risk with real operational, financial and reputational consequences. And as AI supercharges the volume, speed and precision of misleading content, leaders are suddenly facing a new kind of threat: one that can't be contained by traditional cybersecurity alone. Distinguished VP Analyst and Gartner Fellow Dave Aron joins us to unpack why organizations must prepare for a "world without truth" — and why building an enterprise-wide discipline called TrustOps is the next essential capability for leaders across the C-suite. You'll learn: Why disinformation is exploding into a trillion‑dollar risk How industrial disinformation works Why cybersecurity can't handle modern misinformation The top 90‑day moves leaders must make to protect brand trust How a Trust Council becomes your frontline defense Dig deeper: Buy the book, "World Without Truth" Attend a Gartner CIO Conference near you Try out AskGartner for more AI-powered insights See why Gartner is the world authority on AI
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IT Operations Are Not Ready for AI Agents: How to Respond Today
Feb 1700:23:21Tap to summarizeAI is accelerating faster than most IT organizations can keep up, and I&O leaders are feeling the impact. In this episode, Gartner experts Autumn Stanish and Paul Delory break down what AI's rapid rise really means for IT operations, and why doing nothing is no longer an option. Drawing from their Opening Keynote presented at Gartner IT Infrastructure, Operations & Cloud Strategies Conference, Autumn and Paul reveal the risks, realities and opportunities behind AI agents — and the urgent changes I&O teams must make to stay in front of the business instead of falling behind it. Tune in to discover: The growing risk of "AI agent sprawl" and how to prevent it Why outdated operating models make I&O the bottleneck for AI adoption How continuous operations creates the guardrails needed for safe, scalable AI The roadmap that prepares your infrastructure for AI agents today Dig deeper: Download the I&O Leadership Roadmap Attend a Gartner I&O Conference near you Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI
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Nail Your Next Board Presentation: The Framework Every CIO Needs
Feb 1000:29:36Tap to summarizeBoard presentations are high‑stakes, and most CIOs are still missing the mark. In this episode, Gartner expert Tina Nunno reveals why board members remain uncertain about the value of tech investments, and how CIOs can flip the script with a sharper, simpler, shareholder‑value‑first narrative. Pulled from her recent webinar on board presentation prep, Tina breaks down how to align every message to what boards actually care about, cut rework across your team, and deliver a value story compelling enough to earn trust — and investment. Tune in to discover: Why 76% of board members lack confidence in current IT investments The value framework CIOs can use to link tech investments directly to business outcomes Ways to streamline prep time while improving clarity, credibility and impact How to communicate risk, ROI and innovation without overwhelming the board Dig deeper: Watch the full CIO Board Presentation Prep webinar Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI
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Your CEO's Priorities for 2026: The New Executive Playbook
Feb 300:25:18Tap to summarizeCEOs are entering 2026 under intense pressure. Turbulent markets, geopolitical shifts and the accelerating impact of AI have created a series of "wicked messes" that demand new leadership playbooks. In this episode, Distinguished VP Analyst Don Scheibenreif breaks down Gartner's CEO Agenda for 2026 and what it means for CIOs navigating the same uncertainty. Drawing from his presentation at Gartner IT Symposium/Xpo, Don reveals how CEO priorities are shifting — from managing turmoil‑driven growth to solving the AI value conundrum — and where CIOs can step in with clarity, direction and strategic influence. Tune in to discover: Why CEO confidence is wavering and the forces driving it How geopolitical factors are reshaping markets, supply chains and tech choices Where CEOs see expansion opportunities despite economic instability Why AI's promise is clear, but its value remains hard to capture How sovereignty, infrastructure and regulation are redefining the AI landscape Dig deeper: Watch the Leadership Vision for Tech CEOs webinar Attend a Gartner CIO Conference near you Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI
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The Disruptions That Will Reshape Everything by 2030
Jan 2700:25:16Tap to summarizeThe future rarely arrives quietly. Disruptions — both anticipated and unexpected — are already reshaping the technology landscape, and CIOs need to be ready before they hit. In a preview of his presentation from Gartner IT Symposium/Xpo, Distinguished VP Analyst and Gartner Fellow Daryl Plummer explores the pivotal disruptions that could accelerate change faster than most leaders realize. These insights go beyond prediction; they're a roadmap for recognizing, prioritizing and responding to forces that will redefine IT strategy and business value in the years ahead. Tune in to discover: How AI and human behavior are colliding Why AI‑free trust and certification will matter How AI sovereignty is shifting global power What AI agents mean for the future of work Which technologies could transform entire markets How to spot disruption before it accelerates Dig deeper: Become a client to see the full list of disruptions Attend a Gartner CIO Conference near you Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI
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HR's New Mandate: Redesign Work for the AI Era
Jan 2000:25:10Tap to summarizeAlthough AI is everywhere, most initiatives aren't moving the needle on growth or cost. That's why HR leaders have a new mandate — stop focusing only on the workforce and start redesigning the work itself. In a preview of their Opening Keynote from Gartner HR Symposium/Xpo, Gartner experts Harsh Kundulli and Katie Sutherland reveal how HR can lead the way in three major shifts in work: augment to make existing work better; reengineer to redesign workflows and functions; and invent to create new AI-based ways of working. Discover how to: Rethink work to drive growth and cost optimization Understand the three types of work change: augment, reengineer, invent Turn employees into AI value creators with guided adoption Build strong CHRO–CIO partnerships to unlock AI's potential Equip leaders to lead through AI transformation with practical tools Dig deeper: Register for the Future of Work Trends live webinar Join us at a Gartner HR Conference near you Download the full 9 Future of Work Trends for 2026 See how Gartner is the world authority on AI
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The Truth Behind AI Layoffs and the Future of Work Trends for 2026
Jan 1300:33:56Tap to summarizeAI-driven layoffs are making headlines, but is AI really the main culprit? Or is the story more complex? As organizations enter 2026, leaders face rising performance expectations, cultural strain, and mounting pressure to deliver productivity gains that rarely materialize. What does this mean for the future of work? In this episode of Gartner ThinkCast, host Alexis Wierenga talks with Gartner expert Emily Rose McRae to break down Gartner's Future of Work Trends for 2026. From the truth behind AI-related workforce reductions, to the hidden risks of AI "workslop" and the growing importance of mental fitness, Emily Rose shares actionable insights for HR leaders, CIOs and executives navigating an AI-enabled workplace. You'll learn: Why most AI-driven layoffs aren't what they seem How "workslop" creates a hidden productivity drain in organizations Why leaders aren't seeing expected productivity gains Why performance pressure is rising and how to protect culture The critical role of mental fitness in an AI-first world Dig deeper: Download the full 9 Future of Work Trends for 2026 Register for the Future of Work Trends live webinar Join us at a Gartner HR Conference near you See how Gartner is the world authority on AI
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Gartner's CIO Agenda for 2026: The A.R.T. of Effective Execution
Jan 600:18:35Tap to summarizeAs CIOs enter 2026, the pressure is on: Budgets are flat, headcount is tight, and yet expectations for growth, innovation, and AI adoption are soaring. How can technology leaders deliver impact when resources are constrained and the pace of change is relentless? In this episode of Gartner ThinkCast, Gartner expert Chris Howard walks through the latest CIO Agenda survey results for 2026, as debuted at Gartner IT Symposium/Xpo. From navigating geopolitical vendor risk to shifting planning cycles and driving financial impact beyond productivity, Chris shares actionable insights for CIOs looking to lead with agility, manage risk strategically, and push through uncertainty with tenacity. Tune in to discover: Why agility, risk and tenacity are the defining traits of successful CIOs in 2026 How to pivot from annual planning to dynamic reprioritization Why rethinking your vendor mix is critical amid rising digital sovereignty How to move beyond productivity gains to deliver measurable financial impact What AI adoption means for talent strategies and organizational resilience Dig deeper: Download more insights from the CIO Agenda for 2026 Join us at a Gartner CIO Conference near you See how Gartner is the world authority on AI
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Best of 2025 | Build, Buy or Bring-Your-Own AI: What's on Your Tech Sandwich?
Dec 3000:46:03Tap to summarizeAs we close out the year, we're bringing you some of 2025's standout ThinkCast episodes. Today's episode, originally released in April, explores how leaders can scale AI using Gartner's "AI tech sandwich": In this episode of Gartner ThinkCast, we tackle one of the most pressing questions facing executive leaders today: How should organizations approach AI deployment? Gartner Distinguished VP Analyst Whit Andrews joins host Karen Stokes Lockhart to help answer whether leaders should build, buy or blend when approaching their AI integration, while further exploring Gartner's "AI technology sandwich" framework. Tune in to hear Whit and Karen discuss the multiple layers of enterprise AI, including embedded AI, bring-your-own AI and the critical governance decisions that support a responsible, scalable foundation for IT and tech leaders navigating a complex AI landscape. Dig Deeper: Download the guide to Deploying AI in Your Organization Register to attend a Gartner CIO Conference near you
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Best of 2025 | The Future of Customer Experience: AI Agents, Machine Customers and What CEOs Must Know
Dec 2300:24:02Tap to summarizeAs we close out the year, we're bringing you some of 2025's standout ThinkCast episodes. Today's episode, originally released in May, dives into the rapid emergence of machine customers and how AI agents are transforming customer experience looks: In this episode of Gartner ThinkCast, we explore what customer experience looks like today — a world where your most valuable customers might not even be human. Gartner Distinguished VP Analyst Don Scheibenreif joins host Alexis Wierenga to unpack how CEO perceptions, AI agents and machine customers are reshaping CX strategy. Drawing from Gartner's latest CEO research, Don shares critical insights on the shift in customer expectations, the rapid emergence of autonomous buyers and the emotional impact of AI adoption. Whether you're designing for humans, machines or both, this episode offers a roadmap for getting customer experience right in an AI-first future. Tune in to discover: Why CEOs may not know their customers as well as they think What machine customers are and why they matter now The key blind spots in AI-driven CX strategies How to balance automation and humanity to create trust Dig deeper: Attend a Gartner Conference near you Watch more insights on When Machines Become Customers Watch the full conversation on YouTube
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