Ep. 374: Efficiently Clarify Inboxes to Zero

Summary

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GTD® Podcast Episode 374: Efficiently Clarify Inboxes to Zero

Date: August 5, 2026
Host: John Forrester (GTD®)
Guests: Federer, Jens, Claudia, Aravind, and others
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Episode Overview

This episode is an informal, interactive GTD Connect office hour with regular practitioners and newcomers. John Forrester leads a discussion on best practices for getting your inboxes—email and otherwise—efficiently clarified to zero. The episode covers both tactical advice and the personal journeys of various GTD users, featuring lively back-and-forths on digital tools, manual methods, processing orders, and integrating GTD with family and colleagues.

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Key Discussion Points & Insights

1. The GTD Community: Events and Origins

• The GTD Summer Camp (02:18–04:46):
  • Federer and Jens describe their experience organizing and joining GTD’s grassroots summer camp in Denmark, a growing annual in-person gathering for practitioners globally.
  • Memorable quote:
    Federer [02:28]: “It’s a safe space where GTDers come and share their experiences and learn from each other. We have informal presentations by both trainers and individual practitioners ... it’s a blast, really.”
• Staying Committed through Community:
  • Federer credits community involvement, particularly organizing the summer camp, for helping solidify his GTD practice.

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2. Tools & Tricks for Efficient Inbox Capture and Clarification

Quick Capture Apps: Brain Toss, Evernote, Omnifocus, Google Keep

• Brain Toss & Voice Capture (05:45–07:02):

  • Federer discusses the value of being able to dictate quick thoughts while driving, considering apps like Brain Toss.
  • Federer [06:18]: “...for a lot of obnoxious reasons, I tend to get good ideas when I drive. Writing down stuff in the car is not advisable.”

• Evernote & Web Clipper (07:34–08:58):

  • Claudia uses Evernote’s inbox and web clipper for manual captures, emphasizing the value of processing from one location—even though it requires work, she finds it rewarding.
  • Claudia [07:38]: “...I think for me anyway was, you know, sometimes if things have a little bit of a manual component, it’s not a bad thing. ... if you take the stairs, it’s so much healthier ... I just found that very inspirational.”

• Google Keep & Google Docs (23:58–25:13):

  • Scott explains his system using Google Docs with tabs and Google Keep for captures on the road. He admits: “...ideally at the end of every day I process that but ... sometimes I get to it every week, sometimes less frequently.”

Batch Processing and Rules

• Processing Orders (09:38–13:22):

  • John responds to Aravind’s question about whether you must process inbox items in strict order. Consensus: It’s flexible; choose the method that keeps your mind clear.
  • John Forrester [09:48]: “You can’t go wrong by processing your inbox one by one, starting with whatever’s the oldest and working your way up.”
  • Jens suggests for small batches, he handles newest first; after vacations, oldest first may be safer to catch unresolved issues.

• Sorting & Batching Tips:

  • Jens sorts newsletters by sender, processes in batches, and unsubscribes en masse if needed.
  • Jens [12:03]: “...I sort it by sender and then could handle all the newsletters from the same sender at once ... is it now the time to press the unsubscribe button?”

Digital Tools in Action

• Outlook, Rules, & Copilot AI (13:34–16:31):
  • A participant uses Outlook rules and Copilot AI to batch-process and flag customer emails for quick action after time away.
  • Unknown Participant 2 [15:29]: “So I actually asked [Copilot] ... to find any email question from one of our customers that wasn’t answered ... and bring those to my attention ... I was able to do those in the first hour ... what a great relief.”

The Problem with “Unread” Metrics

• Meaningful Metrics (20:12–21:33):
  • John Forrester and others criticize “unread” counters as unhelpful; GTD is about clarified, not read, messages.
  • John Forrester [20:12]: “I find that the unread count is really just not helpful and not supportive of a GTD practice ... because you haven’t processed those, you haven’t clarified those messages.”

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3. Personal Journeys: Adapting, Iterating, and Owning Your System

• Aravind’s Path (16:55–19:28):

  • Shares his story of starting GTD out of necessity due to frequent travel, losing a key reminder system with his father’s passing, and building a custom workflow using Obsidian, “Things”, and AI tools.
  • Aravind [18:07]: “I started doing it slowly ... understood the benefit of it. But somewhere I was not able to find one software to solve it. So ... now I kind of ended up with ‘Things’ only for next action and projects ... project support is Obsidian ... kind of a mix and match. I’m not sure, I don’t know whether it’s perfect ... but sometimes the line gets blurred.”

• No Perfect System—Only What Works for You:

  • All agree: GTD is custom-fit and evolves.
  • Federer [19:55]: “I have never heard about a GTD-er who has the perfect system, except that by definition the perfect system is the system that you use and that you trust.”

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4. Integrating GTD with Family and Colleagues

• Encouraging Others to Try GTD (26:40–29:19):
  • Keshav asks: “How do you get your better half on GTD?”
  • Jens’ Advice:
    • Demonstrate value, start with a shared list (e.g., shopping).
    • Jens [27:21]: “Some gateway drug could be to have a shared shopping list and then introduce slowly the idea of a list and how that could be helpful.”
    • Wonders at colleagues being surprised at his clean inbox—sometimes that intrigue inspires others.
    • Jens [28:13]: “A couple of colleagues of mine ... demanded me to explain what was the trick?”
  • Unknown Participant 2 [29:14]: “The key is making them see or letting them see the value in some small part.”

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Notable Quotes & Moments

• On Clarifying over Reading:
  “You can have 10,000 emails in your inbox and they give you the praise because you’ve read all of them. I’ve never found that to be helpful.”
  —John Forrester [20:12]

• On Custom Systems:
  “It’s built to be adaptable. So you’re doing great.”
  —John Forrester [19:28], responding to Aravind

• On Community Support:
  “One way to be committed to something is to join the organization committee. And so I raised my hand and, well, five years down the road, I’m still there.”
  —Federer [04:01]

• On Introduction to List-Keeping:
  “...my first introduction to keeping a list was my father, who would keep an index card in his pocket and carry it around all the time ... getting stuff out of my head is a good idea.”
  —John Forrester [22:23]

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Timestamps for Key Segments

• Community & Summer Camp:
  02:07–04:46
• Quick Capture Tools & Workflow Discussions:
  05:45–08:58
• Processing Inbox: Order & Strategies:
  09:38–13:22
• Email Rules & Batch Processing with AI:
  13:33–16:31
• Personal GTD Journeys:
  16:55–20:12
• Unread Metrics Critique:
  20:12–21:33
• Integrating GTD with Others:
  26:40–29:19

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Final Thoughts

The episode underscores that there is no “one right way” to clarify your inbox or manage GTD systems; what matters is trusting—and using—your system. Whether you process emails top-down, batch by sender, or harness AI to help after vacation, the core GTD principles remain: capture, clarify, organize, and reflect. GTD is dynamic—refined over time as your needs and tools change.

“The perfect system is the system that you use and that you trust.” —Federer [19:55]

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Transcript

[Federer]

Foreign.

[John Forrester]

Hi everyone, this is John Forrester and we're here for another GTD Connect Office hour. It's a very informal time to bring up any topic you'd like around productivity. Focus on GTD is always a good idea, but we can always often bring things back to gtd no matter how far a field they may go. So we'll go till the top of the hour and feel free to bring up whatever you want. I can always come up with prompt questions if, if it gets quiet for too long. So let's see. One other thing I wanted to mention here. I see a note from Scott. This is my first time I've listened to these though I was actually at the 2019 GTD summit. Wow, good for you. Vedder and Jens, were you both at the 2019 summit?

[Jens]

I was.

[Federer]

Ah, that was before I met GTD.

[John Forrester]

Ah, okay. Well, for somebody who only met GTD six or so fewer years ago, Federer, you have dived in. And I'll let you all in on a secret. I'm hoping to record something with Fedora and one of his colleagues in the next month or two. We'll see. Federer and Jens are, in something like less than two weeks, going to be involved with a thing they've been doing for years called the GTD Summer camp. Let me pause on that and go back and finish with Scott for a moment. Scott, great to have you here, especially since you have been so committed to GTD that you were at the summit. Feel free to lurk, that's always fine. And jump in anytime you'd like to say anything, just for a moment. I, I think it may be filled up by now, but even if it is, Federer, Jens, would you like to say anything about the summer camp that you've been running for, oh, five years or so now?

[Jens]

Yeah. Let's give further the chance of filling in the everybody about the summer camp.

[Federer]

Yeah. So it's an informal gathering of TTD practitioners of all maturity levels, you could say. Over the last couple of years it has expanded into having presence from more or less all continents except the polar ones, which is quite astonishing because it started out as a sort of grassroots thing in Denmark. It's a safe space where GTD has come and to share their experiences and learn from each other. We have informal presentations by both trainers as well as individual practitioners. And yes, Jens is mentioning it's an in person event in Denmark. It runs in the middle of June every year when the weather is statistically less, well, as good as it gets probably. And yeah, it's A success. We are roughly 60 persons and it's a blast, really.

[John Forrester]

I picture you outside during summer camp in rain and wind, shaking your fist at the sky, saying, statistically, this is not supposed to happen.

[Federer]

Yeah, well. But when I started my GTD practice, I felt that it was necessary to establish some kind of external commitment to keep me in the practice. And, well, as some of you may know, there's a fairly vibrant community in Denmark. So I quite quickly learned that this is a summer camp and I was actually joining the first one. Right. Yeah, I was. Which was very, very informal, you could say. And then I said, well, one way to, to be committed to something is to join the organization committee. And so I raised my hand and, well, five years down the road, I'm still there.

[John Forrester]

Well, thank you for filling in about that. And as I said, I'm hoping to have Fedor and one of his colleagues and record something in the next maybe month or two. We'll see after, after, sometime after summer camp and, and maybe a couple of long weekends of sleep for you. But at some point in there, record something from them about their experience with getting together with others. And another type of. Of GTD get together. They've done as well for looking at higher horizons and deeper reflection. So stay tuned. We have something good, good on the horizon there. I'm going to read from the chat a question from Aravind. Recently I saw one of David, the video of David saying he uses Brain Toss. That's an app for quick capture and it sends something to your. To. To your email. I tried and as I already have my inbox at zero, it helps me clear the inbox by default instead of multiple places. Yep. I also feel I'm processing very often and sometimes I have to sit down separately and do it. So I end up not going by order and skipping. Is this okay? Well, I may not understand exactly, but I can say it's okay because if it's working for you and it helps you keep things off your mind, then it's okay. Anybody else use Brain Toss or want to pipe in or something similar to Brain Toss these days?

[Federer]

Actually, I just recently got a. An iPhone and I want to dictate to it because for a lot of obnoxious reasons, I tend to get good ideas when I drive. And well, writing down stuff in the car is not really advisable. So I would like to actually just talk to it and ideally have it transcribed to text so I can sort of easily put it into my list manager. So any kind of discussion on tooling on how to do this would be highly appreciated. And I think braintour is one way

[John Forrester]

to do it,

[Federer]

though I haven't come around that yet.

[John Forrester]

Okay, anyone else using Brain Toss or any similar app that for quick capture that then sends things into an inbox that you process at a later time? Let's see. I heard some voices in the background. Claudia, I see you waving. Just chime in.

[Claudia]

I use, I tend to use Evernote. So I like from my email I will forward it into my Evernote inbox and then I'll, I'll process it later. It's not maybe as. And sometimes when I've used Omnifocus, for instance, you know, you can send emails to the. And if I'm understanding what Aravind was saying also Evernote has that web clipper. So if I'm like, if I want to capture something that's from an Internet site, that web clipper will capture it beautifully and then it'll end up in my Evernote inbox. But then I have to process the Evernote inbox, if that makes sense. I also, I. This is sort of maybe along the same lines. I, I think it was in the GTD newsletter that just came around. There was an article called Take the Stairs. I thought that was brilliant. I really liked that because what it was saying, I think for me anyway was, you know, sometimes if things have a little bit of a manual component, it's not a bad thing. You know, you could always take the elevator these days, but if you take the stairs, it's so much healthier and yet might take a little more time. But you know, I, I don't know, I just found that very inspirational.

[John Forrester]

So yeah, that was from Frank Sopper, the, the guy who does the Kairos cognition assessment. He was quoting Dick Van Dyke, who was asked his secret for being so lively at age 90 something or 100, whatever he was at the time, as far as I know, Dick Van Dyke is still dancing and we should all be so healthy and happy. And Dick's answer was always take the stairs. So Frank expanded that into an essay on how to look for ways to take the stairs in other, other parts of your life.

[Claudia]

And I think he was saying, you know, just because you can use AI to do all this stuff, sometimes it's better to slow down.

[Unknown Participant 1]

And

[John Forrester]

for sure, yes, Aravind has clarified. That's what I was asking. I was told to go one by one when Inbox is processed. That's a topic in and of itself. But you can't go wrong by processing Your inbox one by one, starting with whatever's the oldest and working your way up. I would say there's nothing wrong with that, and I can think of a few cases where you might end up taking a little longer with that. There are some possible exceptions. So that's another topic of how do you process your inbox. Whatever your inbox may be email or whatever, do you process it last in is the first to be processed or the first in. Do you start with the oldest and work your way to newest or go backward newest to oldest when you process?

[Jens]

Yeah, I think for me it would depend on whether it's just a small batch of emails. I would probably take the latest first. If I was coming back from a vacation for one or two weeks, things might be a little different. There could be very good reasons to start with the old ones, but it also could be beneficial to look at the latest first. So if a problem was sent to you and then later solved, then you have an easier task. But yeah.

[Unknown Participant 2]

Yep.

[John Forrester]

And. And depending on how your your email or other input inbox is sorted, sometimes that could be sorted by a conversation thread so that you can see the entire thread at once and more or less read all of them in order and get to the end of it and know whether you still have action to take. When you get to the clarifying question of do I, do I have an action to take here?

[Jens]

But. But when I pile up a lot of newsletters in a to read folder and want to purge that, I have found out that it was beneficial for me to sort it by sender and then could handle all the newsletters from the same sender at once instead of switching from back and forth to a lot of different centers. But focus on this center. Now I've piled up like 10 emails from that center. Do I want to keep the emails coming in or is it now the time to press the unsubscribe button?

[John Forrester]

Yes. Yeah, that's. That seems like a smart way to do it in a way that's also a form of saving yourself the switch, the attention, focus switching, cost of turning from one subject or sender to another to another. If you, if you're focused on the whatever it is, the GTD newsletter, you can read several in a row there and decide whether you want to hit the unsubscribe button.

[Jens]

But if the GTD newsletter, of course I wouldn't go near the unsubscribe button on that.

[John Forrester]

Thank you.

[Unknown Participant 2]

Thank you. The way that I handle my work inbox is because overwhelmingly more Important than anything else are customer questions. So I actually have a rule that it doesn't physically move them, but it flags them so that they appear in a list of customer. And that way I can. And I change the indicator so that it doesn't mark number of unread, it marks the total number. So I can see which one has the biggest number of questions and address that one first. And it allows me to think about similar cases and do them much more quickly. And I very quickly can clean out a fourth or a third of my inbox by addressing those. Smart. Most of the other questions are either things I have no action on or anything that is in something that's internal that I have action on. They'll either send the email again or they'll come and get me. So that's. It ends up working well, but it's bothersome because we just get so many knows, but. Got it.

[John Forrester]

Yeah. Because everybody always likes to know about tools. Will you tell us what. What you use for your email that's got the rules and things like that?

[Unknown Participant 2]

Oh, I just. It's. It's Outlook and so I just. Outlook rules and categories and things like that. Got it. Okay. It's just a much cleaner list. Otherwise. Otherwise it's just a mess of 400 emails.

[John Forrester]

Right. That's a great way to sort it. Especially if you've been away for whatever reason for whatever amount of time. If you've been away from your email and you haven't clarified it down to zero, then that can be a way to do things in batches. That's more efficient. And again, you can't go wrong doing it one by one, starting with the oldest. But that kind of batch processing could

[Unknown Participant 2]

be more efficient in terms of backlog processing. I just came back on the 26th from an 11 days off. And so what I actually did is we use Copilot as our AI in here. So I actually asked it. Please go through my inbox and find any email question from one of our customers that wasn't answered by this guy subsequently and bring those to my attention so I can take action. And there were only four. So I was able to do those in the first hour of the first day and I knew the rest were taken care of. What a great relief. Looks pretty nice.

[John Forrester]

That. That's. That's good to hear. Especially if Copilot gave you a good answer and you didn't look back later and find something that it had missed or

[Unknown Participant 2]

even some of those he was already working on, so.

[John Forrester]

Oh, okay. Wow. All right. This Is this is this is good because it gives everybody permission to go on vacation and know that the return won't be more stressful and not taking the vacation at all.

[Unknown Participant 2]

As long as you've got a good crew.

[John Forrester]

Yeah, yeah, yeah. See I have something to read in the chat here, but before that I want to say Aravind, welcome, good to see you. Webcam is totally optional, but thanks for letting us put a face to the name. Are we getting your. Did we get your question about brain tossing order processing handled?

[Aravind]

Yeah. So I was basically using GTD for around 2, 3 years. But not like I don't know whether it's correct or wrong but I was just started because I wanted to organize few things because I was frequently traveling. So by that time I wanted at least a checklist so that I can keep using. So from there I started I wanted to buy something so I do a research for it like one month or something. Then I miss what I found good, what is bad. So somewhere I wanted things to be organized and when I was trying to be organized and I felt everything goes in multiple places, not able to put it in the right place. So that's how I started on and off. I was there for one year roughly. I think I was only using it for travel. When I travel it is too hectic so I have to manage few things. So then I started with Obsidian, try to make it free, try to use it, see how it is working and started writing all this data views and everything in a way like I was trying to build task management system in Obsidian in my own way which works for me. So somewhere I started feeling it is helping because I my dad passed away a few years back but after that I always felt something keeps missing because my dad used to be the person who reminds me okay, this needs to be done by this time, this needs to be done by this time. So that's when I realized a lot of things in my life was outsourced and somebody else was reminding me so I was not keeping track of all those things. So then I started doing it slowly, slowly so understood the benefit of it. But somewhere I was not able to find one software to solve it. So I was trying to try multiple things and finally now I kind of ended up with things only for engaging next action and projects alone. Someday maybe I'm using Obsidian and project support is Obsidian because Obsidian doesn't seems to be helping that much. But things are good because it helps me with widgets and everything. So I link with my iPhone's focus mode so wherever I am it just shows the context and everything else is hidden. So kind of a mix and match. I'm trying with the A Also I organize my checklist because so many checklists are there. So I ask it to organize and someday maybe also I ask it to organize and group it because it gets collected at some point it started becoming very huge. So kind of like mix and match. I'm not sure, I don't know whether it's perfect but sometimes the line gets blurred. So I listen to some of the sessions today. Also I was listening to one of your the slice of life reason 1 right. So the some someday and maybe then I felt okay that I can do so slowly, slowly I'm fine tuning it is fun.

[John Forrester]

So yeah, well good. Yes. As far as I know everyone is still refining their practice over time. I don't know. I can't think of anyone I ever met who started in on it, locked in on a system and stayed with it for years and years and years and years through job changes, life changes and all that and didn't make some changes. So it's built to be adaptable. So you're doing great.

[Federer]

Thank you and amen to that. I think that I have never heard about a GTD who has the perfect system, except that by definition the perfect system is the system that you use and that you trust.

[John Forrester]

Yeah. And that's about it exactly. Let's Emelia posted about the unread number of emails that are unread as the default flag for most email clients versus other other things that it could be counting. Emilia says Amelia and Jeremy had a little side chat there about how unhelpful just marking things as unread is. And I'm not going to go on a long rant here, but thank you. I completely agree. I find that the unread count is really just not helpful and not supportive of a GTD practice. To me, it's always seemed like a way for the the software developers to make it seem as though you're making progress. They can say, oh, you read. You now have fewer unread messages. As if that mattered because you haven't processed those, you haven't clarified those messages. You can have 10,000 emails in your inbox and they give you the praise because you've read all of them. I've never found that to be helpful at all.

[Unknown Participant 2]

It's not the number of understood.

[John Forrester]

Yeah.

[Unknown Participant 2]

Or the number of non understood emails.

[John Forrester]

Yes. No, that would be helpful is to have a number of unclarified emails. Amelia Then followed up with. I love the idea to have total email versus number unread only, which is what I have, I think by default. Yeah, most of them do that by default. And it goes along with. I can think of one app that gives you praise for number of tasks completed. As if we're all just about the numbers here instead of the quality of life and things like that. This GTD is in support of. Also, Aravind, thank you for sharing the beautiful reflection about outsourcing reminders to others in our lives. Condolences on the loss of your dear father. Well said, Amelia. Well said, Aravind. You reminded me that I think my first introduction to keeping a list was my father, who would keep an index card in his pocket and carry it around all the time, weekends and work, and it would have things that he wrote down to that he wanted to take care of. So when he thought of something, he'd write it down, the list, put it, put it there, and have to swap out a new index card every day or two. But I got the idea that getting stuff out of my head is a good idea. Helpful to have parents who are.

[Aravind]

Yeah, my dad is more organized. He had a diary and everything. So he was, he was a banker, so he has to be organized to some extent.

[John Forrester]

Yeah, yeah. Two other things here. Scott, good to see you on camera and thank you for, thank you for that. If I met you at the 2019 summit, it's good to see you again. And if, if I missed you because there were hundreds of people there. I'm glad I get to meet you now.

[Unknown Participant 1]

Well, thanks. I can't remember interacting with a whole lot of people there. I remember the auditorium. I actually met David Allen. I have a picture that it took. It was actually the night before the summit started.

[John Forrester]

Okay, yeah, Boom.

[Unknown Participant 1]

Chicago or something there. But are you open to a question now or are you in the middle of a.

[John Forrester]

No, no, no, no, go ahead, go ahead. I've, I've. I've got a question flagged from Keshav. We'll get to right after yours. As long as you're going here, let's do that.

[Unknown Participant 1]

Although it's just interesting to listen to people here and I know in a lot of the GTD connect and on Reddit and such, people talk about the systems they use for this and there's no perfect system. And I remember various things David Allen has been on. He's, you know, mentioned that nobody's ever had the perfect system. And he has those. The PDF that's out there now of what he thought a perfect system would have to have and done my Right now I use a Google Doc. It is a Google Docs added tabs maybe two, three years ago or something and so I'm able to use one document to have essentially my entire system like a Someday maybe tab with sub categories and things like that. And you were talking earlier about Brain Toss and what people use for that. I use Keep. If I'm driving Google Keep will just allow me to throw a voice note in there and ideally at the end of every day I process that but that's the ideal and sometimes I get to it every week, sometimes less frequently. But I am curious for the people on here, I mean what do you

[John Forrester]

use to to do this?

[Unknown Participant 1]

I have a calendar, I have a Google Doc and then I throw random things into keep. I've got multiple inboxes, a work inbox, personal inbox, things like that. But I mean I process all those and it's really the Google Doc that's the center of my GTD verse or whatever. What do people use? I'm just curious.

[John Forrester]

Let's see. Amelia commented I never considered the ease of Google Docs with the the tabs for list management. She says I use OneNote very imperfectly. Oh good, because we haven't ever met somebody who did it perfectly. Still the goal, but we're all having a good time getting there.

[Unknown Participant 2]

Mostly I use my calendar, my Outlook Calendar and my Google Calendar and then I have my email programs for processing those because I get too many to move them to another system that's impractical. And and for everything else I use Nirvana, which I switched to about six months ago from Todoist. I did look at Brain Toss after I heard about that and found I couldn't use it because I think it's iOS only and I haven't bothered to look and find something else because I tend to capture I keep a small notebook that I write things on.

[John Forrester]

Thanks for filling us in on that. Let's see, Federer's holding up his wallet with a an integrated notepad and pen holder.

[Claudia]

Yes, I wish I didn't quit making those.

[John Forrester]

I still have my my wallet from 20 years ago and it's definitely showing some wear, but I treat it as gently as I can. Let me go to your question Keshav. How do you get your better half on gtd? That's something I almost always ask in an interview is have you tried to get your colleagues or your family to do gtd? If so, how's that gone? Have you had success how's it working? I don't know an answer for it, but what do you all say? Have you gotten your friends, family and colleagues to do gtd?

[Jens]

You can show how it can help you and by the practice, but some gateway drug could be to have a shared shopping list and then introduce slowly the idea of a list and how that could be helpful. I have a someday maybe list shared with my wife for things to do in our home.

[John Forrester]

There's a good idea. Find some part of GTD that you and your either colleague or spouse or family have in common and start there.

[Jens]

Doing GTD and handling your inbox in an office environment can also be very surprising to people when they pass you your desk and discovering that you don't have loads and loads of unread emails. So actually a couple of colleagues of mine insisted of taking me to a meeting room and demanded me to explain what what was the trick?

[John Forrester]

You make it sound like an interrogation. You were hauled downtown to the police headquarters and put under the hot lamp.

[Jens]

But then I got the attention to talk about this magic GTD and one of them started using the GTD right after that.

[Unknown Participant 2]

The key is making them see or letting them see the value in some small part.

[Jens]

Go ahead and or feel it. Like when they send anything to you, you reply and keep them accountable. And then they ask, oh, how are you able to do that?

[Unknown Participant 1]

Sa.