1. Use Active Listening. 2. Take a Genuine Interest. 3. Ask Open-Ended Questions. 4. Seek Points of Commonality. 5. Mirror What Others Say. 6. Offer a True Apology. 7. Always Assume the Best. 8. Clarify Your Next Steps. 9. Match Problem to Solution. 10. Follow Up Promptly. 11. Don’t Give Up Until Your Customer Is Satisfied. 12. Set Appropriate Limits on Behavior. 13. Document Your Results. 14. Share Your Conflict Resolution Wisdom..