Lisa Ventura is a housing case manager by day, but for years she's also been her family’s unofficial social worker by night. Lisa was just a kid when she learned to help her Spanish-speaking mother navigate the welfare system. It was a struggle, but she could handle it. But she wasn’t prepared for what it would feel like when her isolated father lost his job during the pandemic and needed her help filing for unemployment. Battling the bureaucracy during Covid on top of a troubled family history takes its toll.

What Lisa experienced first-hand is what experts call "administrative burden," the mountain of paperwork and forms we all have to fill out—but like many burdens, this one falls disproportionately on those already experiencing financial hardship. On this week's episode of the Going for Broke podcast, Ray Suarez also talks to Pamela Herd, professor at the McCourt School of Public Policy at Georgetown University, and coauthor of the book, Administrative Burden: Policy-Making by Other Means.

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