In 112th episode of Good Morning BSS World, I had a pleasure to sit down with two remarkable experts—Rakesh Sangani, CEO and Founder of Proservartner, and Romek Lubaczewski, a GBS & BPO expert and retired PwC Partner — to discuss the key business trends shaping the Global Business Services (GBS) industry.

Our conversation dives deep into the evolving priorities for GBS organizations as we approach 2025. We explore why the next phase of GBS growth will be less about headcount expansion and more about embracing innovation and tackling cost challenges. Rakesh and Romek share their thoughts on the increasing move toward insourcing, driven by automation advancements and a desire to reduce reliance on traditional outsourcing models. They also provide valuable insights into why investing in skills—particularly in process improvement and data management—will be critical for GBS organizations to remain competitive and successful in the years ahead.

Whether you're a GBS leader, a BPO strategist, or simply curious about the future of shared services, this episode offers practical perspectives and thought-provoking discussions on how the industry is adapting to a rapidly changing business landscape.

Tune in for an engaging and forward-thinking dialogue with two of the industry's brightest minds!

Key points of the podcast:

GBS growth in 2025 will focus more on innovation and cost challenges rather than headcount expansion.
Insourcing will become a significant trend as companies look to leverage automation and reduce reliance on outsourcing.
Investment in skills, especially in process improvement and data management, will be crucial for the future success of GBS organizations.

Links:
Rakesh Sangani on Linkedin – https://www.linkedin.com/in/rakeshsangani/
Romek Lubaczewski on Linkedin – https://www.linkedin.com/in/romek-lubaczewski-63868a1/
Proservartner - https://proservartner.co.uk/
Discuss this episode with AI - https://gmbw.onpodcastai.com/episodes/W342U0JIHV0/chat

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My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

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You can also write to me. My email address is - kontakt(@) wiktordoktor.pl

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#112 Trends 2025 in GBS world: It’s not all about digital