In this episode of the BSS World Podcast, I sit down with Grzegorz Baran from Transcom to discuss the shifting landscape of Business Process Outsourcing (BPO) and Global Business Services (GBS). As we navigate 2026, the traditional model of focusing solely on FTE costs and facilities is no longer enough to ensure business stability.

Key Insights from This Episode:

Geopolitics & Risk: Why the "elephant in the room" can no longer be ignored. We explore how global conflicts and regional instabilities impact site selection and business continuity.
The Rise of Friendshoring: Discover why companies are moving toward hybrid models and "friendshoring" to mitigate risks associated with single-location dependencies.
Legal & Security Complexities: From the nuances of GDPR across different European borders to the necessity of cybersecurity certifications and penetration testing.
Culture & Context: Why cultural alignment is crucial for Customer Experience (CX) and why certain processes are returning to Europe from traditional offshore hubs.
The Polish Advantage: An analysis of why Poland and CEE remain powerhouses in the sector due to efficiency, high education standards, and cultural proximity to the Nordic and German markets.
ESG in the RFP Process: Understanding how carbon footprint and sustainability have become non-negotiable factors for modern global partners.

As Grzegorz says in our talk - "Business should be separated from geopolitics... that was the universal model we worked in for years. In my opinion, it is no longer like that."

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My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

Visit my social media channels:
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Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
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You can also write to me. My email address is - kontakt(@) wiktordoktor.pl

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Beyond the FTE - Modern Outsourcing Strategies