In this episode of Good Morning BSS World, I open a brand-new chapter dedicated to Latin America. My guest is my long-time friend and one of the best experts in the region – Mauricio Velasquez, LATAM’s BPO & GBS consultant and industry strategist. Together we dive deep into how the business services sector has developed across Mexico, Central America, the Caribbean, and South America, and why LATAM is quickly becoming the “third leg” of the global services landscape.

Mauricio walks me through the evolution of the region’s BPO and GBS markets – from early data-entry services, through automation and RPA, all the way to advanced analytics, AI and knowledge-based processes. We discuss the scale of the industry, the role of countries like Brazil, Mexico, Costa Rica and Colombia, the employment potential, and the presence of global giants such as Google and Amazon. We also touch upon investment incentives, association networks, and the changing work model in LATAM, where hybrid setups increasingly blend with a return-to-office trend.

This episode sets the scene for an entire series exploring the richness, diversity and opportunities of the Latin American business services ecosystem. Join us and discover why LATAM is now one of the world’s most dynamic regions for BPO and GBS.

Key points of the podcast:

Latin America is emerging as a key player in the global business support services industry, with countries like Brazil, Mexico, Costa Rica, and Colombia hosting numerous global service centers.
The BPO and GBS sectors in Latin America are evolving rapidly from traditional data entry services to advanced roles involving data analytics and artificial intelligence, which are now integral to strategic decision-making.
While hybrid work models are still prevalent, there is a noticeable shift towards more employees returning to the office, driven by security concerns and client requirements.

Links:
Mauricio Velasquez on Linkedin - https://www.linkedin.com/in/mavelasquez/
Mauricio’s web page - https://velasquez.co/
Mauricio’s LATAM GBS overview in PDF - https://drive.google.com/drive/folders/14keGNne_2HqzbTPcN7u3VQ9firlkwvsC?usp=drive_link
Talk to AI about this episode – https://gmbw.onpodcastai.com/episodes/RJV6Ha9sFb6/chat

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My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - kontakt(@) wiktordoktor.pl

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LATAM Uncovered - Inside the BPO & GBS Revolution with Mauricio Velasquez