Hello! Wiktor Doktór here. In this episode of Good Morning BSS World, I’m joined by Marcin Grzegory from Invest in Pomerania to discuss the latest global trends from OWS26 in Chicago and the incredible growth of the Tri-City business ecosystem.

What is the future of Global Business Services (GBS) and Global Capability Centers (GCC)? In this episode, we sit down with Marcin Grzegory, Deputy Director at Invest in Pomerania, fresh from the OWS 26 Summit organized by IAOP in Chicago.

We break down the three massive trends dominating the industry today: the pervasive influence of AI, the evolution of GBS into sophisticated GCCs, and the rising importance of global compliance and talent.

Key highlights of this episode include:

The Chicago Connection: Reflections on OWS 26 and how Poland stood out on the global stage alongside nations like Ghana.
Pomerania’s 30-Year Evolution: How the region grew from a few thousand employees to a powerhouse of over 45,000 professionals in business services and technology.
The "Iwona" Story: Did you know Amazon’s Alexa was born in Poland? We discuss the local roots of global tech giants like Amazon, Intel, and Boeing.
Beyond Cost Arbitrage: Why investors choose Poland not just for price, but for high-level problem-solving abilities, quality, and proficiency.
Invest in Pomerania: Learn how this "local concierge" helps international investors navigate the Polish market and build successful operations.

Whether you are an investor, a business leader, or curious about the BPO/GBS ecosystem, this conversation provides deep insights into why the Tri-City (Gdańsk, Gdynia, Sopot) remains a top-tier destination for the world’s biggest brands.

Links:
IAOP – https://www.iaop.org/
OWS26 – https://www.iaop.org/Content/23/174/5951
Invest in Pomerania – https://followtheleaders.pl/investinpomerania/
Follow the Leaders – https://followtheleaders.pl/en
Pro Progressio - https://proprogressio.com/en/

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My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - kontakt(@) wiktordoktor.pl

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This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/
Igor Tkach - https://www.linkedin.com/in/igortkach/
Damian Wróblewski – https://www.linkedin.com/in/damianwroblewski/
Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/
Wiktor Doktór Jr - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/
Agata Stolarz - https://www.linkedin.com/in/agata-stolarz/
Hubert Antczak - https://www.linkedin.com/in/hubert-antczak/

Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so:
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