Episode Notes

In this episode of The Grid Dialogues, host Sudhi sits down with Steve Lupo, Managing Director for North America at Brilliant, to explore what it really takes to design a successful Advanced Metering Infrastructure (AMI) roadmap. From avoiding vendor lock-ins to balancing short-term operational goals with long-term modernization, Steve shares a pragmatic and forward-thinking approach to how utilities can plan, evolve, and future-proof their AMI systems. The discussion dives deep into:

Why utilities should shift from long, rigid tech roadmaps to more agile planning models
The importance of data strategy, actionable intelligence, and AI-driven insights
How customer experience and engagement are becoming core to AMI success
The role of regulatory collaboration and organizational culture in driving modernization
What the next decade of AMI evolution could look like

Whether you’re a utility leader, data strategist, or technology partner, this episode offers actionable insights into building smarter, customer-centric, and resilient metering systems.

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Connect with Trilliant: https://trilliant.com/ info@trilliant.com