Brad Stroh is the Co-CEO and Co-Founder of Achieve (formerly Bills.com), a digital personal finance platform that has helped over 1.5 million people and resolved billions of dollars in debt, as well as providing billions in loans. Brad has an extensive background in private equity and venture capital, with a focus on creating scalable financial solutions.

In this episode, Matt and Brad discuss the regulatory challenges faced by fintech startups and how innovation and agility within organizations can pave the way for scalable growth. They also discuss emerging fintech trends, the role of AI and machine learning in personalizing customer experiences, and how to approach building a liability management platform.

Key Takeaways:

Next Gen of Fintech - Emerging fintech trends, including the role of AI and ML in personal finance
Consumer Finance / Cost of Scale - Challenges and strategies of navigating regulatory processes
Scaling for Adaptability- The importance of keeping innovation, efficiency, and agility top of mind as you scale
Building a Successful Team - The importance of aligning team incentives, collaboration, and a customer-first focus

Chapters

0:01 Achieve's journey: From founding to financial empowerment

3:38 Bootstrapping success and navigating private equity challenges

8:24 Building a liability management platform for consumer debt

11:53 From idea to scale: building a fintech business

18:43 Navigating regulatory challenges and opportunities in fintech

28:10 Achieve's unique approach to consumer debt management

36:37 Overcoming financial stress through empathy and digital tools

40:12 Fostering innovation and agility in large organizations

48:31 Balancing team harmony and performance in organizations

Link to Podcast Transcript

Cost of failure gets very high at scale | Bradford Stroh - Co-CEO & Co-Founder, Achieve | Ep. 38