Common Digital Miscommunications — and How to Avoid Them

17 Apr 2020

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It’s both difficult and crucial to hit the right tone. As Covid-19 spreads across the world, more and more of us are starting to work from home. In light of this global shift (and all of our heightened stress levels), it’s crucial to take steps to avoid miscommunication when working as part of a virtual team. Researchers who spent the last four years studying the science of emotions and their intersection with our lives at work share how to best communicate in the digital age. How do you avoid sending a passive aggressive Slack (“let’s chat.”) or email (“just bumping this up in your inbox!”)? How do you hit the right tone over text? Did you go too far by adding that exclamation point? Based on the following HBR article: 10 Digital Miscommunications — and How to Avoid Them by Liz Fosslien and Mollie West Duffy https://hbr.org/2020/03/10-digital-miscommunications-and-how-to-avoid-them --------------------------------------------------------------------- At Harvard Business Review, we believe in management. If the world’s organizations and institutions were run more effectively, if our leaders made better decisions, if people worked more productively, we believe that all of us — employees, bosses, customers, our families, and the people our businesses affect — would be better off. So we try to arm our readers with ideas that help them become smarter, more creative, and more courageous in their work. We enlist the foremost experts in a wide range of topics, including career planning, strategy, leadership, work-life balance, negotiations, innovation, and managing teams. Harvard Business Review empowers professionals around the world to lead themselves and their organizations more effectively and to make a positive impact. Sign up for Newsletters: https://hbr.org/email-newsletters Follow us: https://hbr.org/ https://www.linkedin.com/company/harvard-business-review/ https://www.facebook.com/HBR/ https://twitter.com/HarvardBiz https://www.instagram.com/harvard_business_review

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