In this exclusive webinar, Hostaway welcomes Julia from Airbnb alongside Marcus and Maria to deliver a masterclass on what it takes to succeed as a short-term rental property manager on Airbnb. From guest expectations to listing quality and cancellation policies, this session is packed with data-driven insights and practical advice to help you increase bookings, improve your reviews, and optimize your Airbnb strategy.

Whether you're a new host or managing a large portfolio, you’ll leave with actionable takeaways to elevate your listings and delight your guests.

Learn more about Hostchella: https://www.hostchella.com/

Read more about Hostaway's 10 Year celebration on our blog: https://www.hostaway.com/blog/ten-company-milestones-hostaway/

Subscribe to the Hostaway Webinar Series Podcast on Spotify:
https://open.spotify.com/show/2thZcMhl5SGMOQPwh1rqqT?si=1509973576de4908

👉 Don’t forget to subscribe for more expert-led webinars and property management tips!

📌 Chapters
00:00 – Welcome & Introductions
01:13 – Hostaway’s 10-Year Anniversary & Upcoming Events
02:21 – About the Hostaway Webinar Series Podcast
02:42 – Introduction to Julia from Airbnb
03:45 – Agenda Overview: Quality, Booking Settings, Promotions
04:05 – Why Quality Matters on Airbnb
05:07 – Real Listing Case Study: What Makes It Successful
06:12 – Airbnb Search Algorithm & Quality Metrics
07:29 – Airbnb Superhost Program Stats
08:01 – What “Quality” Means to Airbnb
09:14 – Key Factors: Cleanliness, Check-in, Accuracy & Value
10:06 – The Guest Favorite Badge: What It Is & How to Get It
11:24 – What Top 10% Listings Have in Common
12:06 – Cleanliness: What Guests Expect
13:23 – Guest Expectations vs. Reality
15:10 – Top 5 Cleanliness Issues on Airbnb
15:55 – Value: Pricing Expectations & Guest Perception
17:19 – Communicating Value to the Right Guest Type
18:54 – What Drives High Ratings for Value
20:12 – Common Reasons for Low Value Ratings
20:33 – Hostaway’s Airbnb Quality Dashboard Overview
22:29 – AI-Powered Review Insights Tool
23:47 – Flexible vs. Non-Refundable Cancellation Policies
25:17 – How to Set Cancellation Policies in Hostaway
26:22 – Q&A: Should Hosts Reply to Reviews?
27:05 – Q&A: Tips for New Hosts
29:21 – Q&A: How Long Does the New Listing Promo Last?
30:01 – Closing Remarks & Where to Find the Recording

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🔗 Find out how Hostaway's Vacation Rental Software boosts your business: https://www.hostaway.com/get-free-demo
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🧡 About Hostaway 🧡

Hostaway is an All-in-One vacation rental software solution for growing property managers. We provide tools to automate and simplify marketing, sales, communication, operations, reporting and accounting. Our software is different from every other PMS and Channel Manager, because it is flexible and grows with your business. It’s customizable and we provide an amazing team that helps you set it up and cheer you along your path to success.

Hostaway is also the largest marketplace for vacation rental software and tools. Our Marketplace features over 100 solutions and our team can recommend you solutions to every imaginable problem. Hostaway is privately owned and funded by a comprehensive network of VC’s and entrepreneurs.

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