In this episode, Rob interviews Anthony Goonetilleke, the Group President and Head of Technology at Amdocs, who shares insights from his 26-year career at the company. They discuss the rapid evolution of technology, the democratization of coding, and the importance of empathy in AI interactions. Anthony also shares his experiences from the Nvidia GTC conference, highlighting user preferences for AI avatars and the future of customer service in an AI-driven world. The conversation emphasizes the evolving role of humans in technology and the need for understanding user needs to create effective AI solutions.