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Shopping with Claude: How to find quality brands, automate returns, and buy things that last 100 years | Nicole Ruiz
00:36:56
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- [00:00]
Nicole Williams
The modern world is just rife with online administrative tasks where parents become the human link between all of these really, really hard to navigate systems where you're constantly just doing these small tasks, returns, purchasing, navigating help, emails and all this different stuff.
- [00:18]
Claire Vo
I totally have the mental overload of having to buy something for my kids or my family or myself and then going through this kind of invisible checklist of like, is it made of a natural fiber? Is it sourced locally? Can I get it delivered in the next week? Because otherwise I'll just forget it.
- [00:33]
Nicole Williams
Claude, coworker is great at this.
- [00:34]
Claire Vo
Every time you need to go buy something, you're like, hey project, I need to buy this thing. Go make new recommendations. Claude does the web search and comes back and makes some recommendations of you to purchase. Everybody's like, this lady's letting robots raise their kids. And I think it's just the total opposite of that.
- [00:49]
Nicole Williams
Why would you not automate the administrative work so that you can spend more time with your kids and your family and the people around you rather than the digital systems that our life is made of navigating.
- [01:03]
Claire Vo
Welcome back to How I AI. I'm Claire Vo, product leader and AI obsessive, here on a mission to help you build better with these new tools.
- [01:10]
Podcast Host / Narrator
Today I have Nicole Ruiz and she's
- [01:12]
Claire Vo
going to show us how she uses Claude to shop for everything, but not anything. She only wants high quality things that last and she's using AI to make
- [01:21]
Podcast Host / Narrator
sure that the stuff that comes in
- [01:23]
Claire Vo
her house is going to last for a hundred years. I love her tips and tricks and this is a really useful one for all the parents out there trying to keep their kids in high quality items. Let's get to it.
- [01:32]
Podcast Host / Narrator
This episode is brought to you by Orchis, the company behind open source Conductor, which powers complex workflows and process orchestration for modern enterprise apps. In agentic workflows, legacy business process automation tools are breaking down siloed low code platforms, outdated process management systems and disconnected API management tools weren't built for today's AI powered world. Orcus changes that. With Orcus Conductor you get a modern orchestration layer that scales with high reliability and brings humans, AI and systems together in real time. It's not just about tasks, it's about orchestrating everything. APIs, microservices, data pipelines, human in the loop actions and even autonomous agents. So build, test and debug complex workflows with ease, all while maintaining enterprise grade
- [02:21]
Claire Vo
security compliance and observability.
- [02:23]
Podcast Host / Narrator
Orcus orchestrate the future of work Learn more and start building at Orcas IO.
- [02:31]
Claire Vo
Nicole, I am excited to have you on how I AI because we are going to talk about something we have not in an entire year of the podcast talked about yet, which is how to buy better with AI. Tell me about the problem that you were having. As a very busy mom, I often
- [02:50]
Nicole Williams
am buying baby stuff. This is now our second baby. We're two months in. And I think every parent knows the feeling of needing some sort of tool, some sort of item, some sort of clothing, and being so panicked and stressed. And they're just other things that feel way more important. And so you put the thing in your Amazon cart and you click purchase. And then later you realize you really didn't want that version of the thing. You did not want the crappy plastic version, you didn't want the like brightly colored version. Or honestly, it was just like made poorly. Or even more recently we've seen that like Amazon was sending stuff from basically knockoff brands. And so you also don't want that for your children. You don't want like random products made by a third party seller. So I was thinking about this and how I could get more items in our home that were specifically thoughtfully made, that were made of natural materials, which I think is a big trend right now, broadly, and also things that we could mend and take care of. We've been trying to do this a lot in the household, but it takes a while to find the brands that you really like. It takes a while to find brands that will actually take returns, which you need to do a lot as a parent as well if something doesn't fit what you're looking for. And so often when I'm starting a query online, I would just realize a ton of these were paid ads, which has been a problem for forever. A ton of these are so highly indexed on your specific keyword. And so they're selling this one product. And that's not really what you want either. You really want either an incredibly trustworthy brand that has a history of like extraordinary craftsmanship, or maybe you specifically want to support small brands and artisans and craftspeople. And I also had that problem as well where I would have a website from like the Farmer's Market Buyer House. But I wouldn't remember the one thing that they sold that I wanted to buy. And so when the time actually comes to buy the nice knit sweater that was handmade, like you don't remember where that website is or how to find that person. And so at the moment I had this long Apple Notes list of like, here's who I would go to for a sweater. Here's who I would go to for like a wooden comb. But again, I needed something between like the huge Amazon query center of all those shops and all those providers and the tiny, tiny website that is inevitably impossible to search. And so I decided to make this household management project in Claude here where I started by just consolidating all these shops. The shops that I ground level absolutely trusted, they had a history of either vetting their vendors very, very highly or they themselves wore people who are directly employing like craftspeople. People had really, really high standards of makership and had been around for several years. So why I did this is this project in and of itself is going to hold a specific set of instructions, going to hold specific memory. And so if I'm asking about buying something more broadly outside of this context, I don't necessarily want Claude to actually overfit to all of the construct all of the instructions that I have for this project. And this just helps me keep this set of instructions and this memory of all of my purchasing separate from all of my other queries because I think it just keeps it organized. Basically I say first of all go through this list and I give it the criteria of how I chose these lists for all of the things that I mentioned. There's decades of the business, they've been sought out for this product for a long time and that they're made to last and repair. I've also found that Claude is very good at surfacing whether or not a brand stands behind return policies. If things are made poorly, if your kid wears through them really quickly, who will actually take those returns and take them quickly and easily. So I have this long list of brands here which I'll send Claude just take straight from my Apple Notes. I dumped it in and asked it to help me organize this down here. I also just have some other quick rules which are that once it gets through that list, it should look for another preferred vendor. It has a few different ways it should think about that. I also say we really want to avoid trendy direct to consumer brands that I think are paying a lot for advertising and probably under investing in quality. And I also talk a little bit about formatting the results that they get for each item that I'm searching for. So I want it to specifically surface the name of the product. I want it to surface a photo, I want it to service price and then the materials that it's made out of because often I'll See something that's really nice and then down exceptionally low is that it's made mostly out of plastic. And so I want that up front and center and also any care and maintenance notes. So if I'm buying baby clothes, but it says in a small thing like only hand wash this item your kid is going to be wearing every day, I want to know that maybe I'll make that decision. But I want that to be upfront. I'll link to the purchasable item and then again, a brief note on why the brand has a trustworthy history. That is the part I love the most, the trustworthy, trustworthy history. Even yesterday I put something into Claude and it basically surfaced that this brand got taken over two years ago and ever since then all the reviews have been abysmal. Before then it was great. Now it's not. Don't buy from them. And that's so helpful. That's exactly what I want to know.
- [07:43]
Claire Vo
What I love about what you're showing us here is yes, this is how I AI. So of course all these project instructions are in a Claude project and are going to be used by this AI to surface great purchases for you. But this is also how I life. And so just quick pause for folks, like keeping a list of vendors that you really like or think are high quality and then also just writing down how you make purchasing decisions. And I call this sort of like the anti to do list. It's one of the things that should be on people's personal anti to do list, which is I totally have the mental over overload of having to buy something for my kids or my family or myself and then going through this kind of invisible checklist of like, is it made of a natural fiber? Is it sourced locally? Like, can I get it delivered in the next week? Because otherwise I'll just forget it. Can it be returned? Can I buy it resale? Which is also something I see in your prompt. And this is sort of like this invisible checklist that I go through every time I purchase something and sitting down and just taking the effort to say like my invisible checklist is now a visible checklist in a cloud project that I can use over and over and over again is just going to like reduce the mental overhead of this task little by little. And it happens probably multiple times a day, at least multiple times a week. And so just the general concept of doing this, even if it's not purchasing things, but it's something else in your household that requires two or three checks of quality or process or Whatever it might be, it's a great use case for something like a cloud project.
- [09:17]
Nicole Williams
Totally. And I think this came out of noticing that I was doing a lot of household maintenance of items that were bought more poorly than I wanted them to be. And so I thought, why don't I just try to move as much of the setting upstream as possible? I really. We live in Brooklyn. We live in an apartment that is space constrained. And so whenever we're buying something, I want it to be something that's going to stand the test of time so I don't have to maintain it more later. Or if I do that, there is a very simple policy to send it back to the manufacturer and make sure they'll stand behind that and they'll also be behind that product for multiple decades. I also, for a long time had a notion of all the items that I was purchasing because I was starting to write reviews of like, did this stand up? Did it get holes in it immediately? And so just being able to track this through Claudin more formally really speeds up buying things that are very well vetted in a world where I think the Internet is only going to get more noisy around brands that are actually trustworthy. I also have a line about like, please try to suss out AI reviews. Please read a lot of reviews, but if it sounds like AI, don't listen to those reviews. Please try to guess whether or not this brand is a drop shipping brand. Just a lot of the modern shopping Internet pitfalls that happen, like, let's try to avoid those as quickly as possible and sort through from the noise to the actual quality indicators while you're going
- [10:32]
Claire Vo
to the next step. I have to laugh about another use case people might think of, which is I have this pile of returns and I know we're going to get to returns in a minute, so everybody hold your horses. But I have a pile of returns for very specific reasons. And it's because I always buy stuff in the wrong size. Like, it is everything from I bought a throw pillow in the wrong size for my pillow to like, I accidentally bought a outdoor patio furniture set that's like teeny tiny. It did not look teeny tiny on the photos, but it was like, like actually a very petite chair. And so again, it may not be quality. It could be I always get the size wrong. So like make sure I understand the size of what I'm buying. Or remember when I'm buying shoes for my kids, they run a half size large. And so like look at size guides and stuff like that. I think is really, really interesting and helpful just to build yourself a little checklist. But let's see this thing in, in action. So what would you buy and are we going to get a better result out of it?
- [11:27]
Nicole Williams
Let's start. So I have been looking for a can opener. Our can openers always break. I think nobody knows how to design a can opener. So let's just say help me find a can opener. And I think one of the good things about this also is just that all of your context. Right. Are in those project instructions already and so you don't have to spend a lot of time composing your prompt.
- [11:47]
Claire Vo
This is really funny for folks that didn't see your screen. I feel like you and I are the same person because we're not in the market for a can opener because ours works. But it is impossible to understand how to use. It is like a very advanced can opener in a non standard design and everybody comes to my house can open it. But I also saw like cradle, cap, comb. I'm looking for one of those kind of nice looking soccer kit jersey because my kids will wear nothing but soccer kits. But they are atrocious in every way. Like just an assault on the eyes.
- [12:21]
Nicole Williams
Yes.
- [12:22]
Claire Vo
So I, I am shopping for the exact same thing. So I'm, I'm really excited to see what this clawed project can do for me. But let's see what it got us from a can opener perspective.
- [12:32]
Nicole Williams
So we've got a few pictures right away you can see that these two pictures are either exactly the same or something very similar. So you can tell right off the bat it's searching through Boston General Store, which I love because they're a store that vets vendors. They go, they test out all the products for you and then they put them in a website. So it's like layers of work just done. They're testing these brands. They've tested. The product actually works. That's amazing. They're searching through that site for me so I don't have to do that. They're looking at some other sites right away. They come up with this nogent super Kim can opener which is great. They have the price front and center also. Great. Because the other thing I've been most stunned about this is a lot of websites that I would think are going to list much higher end things end up listing items that are like target prices. So it really is just making it easier to shop for a quality thing for the same price range which I value really highly. It's actually changed since last time. I did the query. The first time I did the query, I came up with two results for this first can opener here. I forget the other store that carried it. So right away I was like, you can see this brand was established almost 100 years ago. They're known for specifically doing a lot of products like this and it has great reviews. And so right off the bat I'm interested in that. When I first searched this, it was clear cut because there was two reviews for the same place. Something that I might do is like, are there any downsides in the reviews you see on the websites? And you can sort of dig into the things you might be worried about and keep prompting and it'll just search sort of the whole Internet landscape for you, which again, just super nice when you're a mom who doesn't have a lot of time or you don't really care about spending so much time to browse the Internet. But would you, you would like a nice thing and so it'll just do that for you and you can come back to it and sort of just make a choice and then we'll go to the website here, it's ready to purchase. So it did actually find it on two different websites, Manufactum and Boston General Store. So I could immediately just purchase that and we're ready to go.
- [14:30]
Claire Vo
Do you go back and tell it what you ended up buying?
- [14:33]
Nicole Williams
I do generally when I can. Not all the time, especially not for clothing because I haven't perfected the clothing buying processing process yet, partially because of what you're talking about, which is sizing. I'm trying to get it to understand sizing very cohesively in our household. And it is helpful for going through the website size guides, which are often not standard to the sort of like general international sizing. But yeah, I try to tell it what I buy and it definitely gets definitely improves over time. It will sometimes surface new vendors that we really like.
- [15:02]
Claire Vo
Do you feel like you could get to a point where you would let this shop for you or do you still like to be in the middle of it?
- [15:08]
Nicole Williams
I've been working to this. I, I so I interviewed Jesse Janet, who you had on your podcast a while ago, about her broader sort of theory of technology in the household. And then a bit ago I like responded to one of her tweets about really wanting to standardize my Costco order and a few other really regular household orders. I haven't quite gotten to a spot where there's anything regular enough. I think it'll take a little bit more of an iteration, like you're saying, to have that full cohesive project instruction to let it buy for me. But I do want to get there, I want to try. I know she has a flow for how she lets her agents go through Instacart and I think like maybe Amazon as well. So I know it, I know it's possible, but not yet. We're not there yet.
- [15:54]
Claire Vo
What I love about what you're showing here is, you know, people are really apprehensive about AI and artisans and creatives and all this stuff. But if you look at something like this, this is a way for kind of like smaller create or you're using smaller artists in smaller shops to get in front of larger audiences or to make it easier for you to access those. Because again, like the, the like infrastructure of Amazon is very helpful, right? We've got the app, it has everything. I press one button, I have reviews. And so even if you can approximate that here, it's really nice to just make it easier to shop the way you want to shop, which again benefits these like smaller companies, not just these big companies. When people think about AI, I just want to say there are ways that AI can make small companies and individual creators and individual artisans have, have a better time than, than a worse time.
- [16:51]
Nicole Williams
I will add one other thing which is just that like even disproportionately, I would say like some of the oldest manufacturers of quality items, their websites are the worst websites. And so it actually took disproportionately longer to purchase from those brands. And that's when I started realizing like, oh, this could be a great force leveler essentially for people who are still doing the thing they've been doing for a hundred years, but maybe they haven't hired a new web designer in the last decade. And so that's disadvantage to everyone else, especially Amazon.
- [17:22]
Claire Vo
We had Jason Levin on, on the podcast and he was just kept saying, no, no, UX is the best ux. So. So if we can just pass over all those terribly designed websites and get to the thing we want, which is buying the product, everybody's happier. So just not even having to browse those is solving the problem for you.
- [17:40]
Nicole Williams
Yes.
- [17:41]
Podcast Host / Narrator
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Claire Vo
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- [18:49]
Claire Vo
talk about what happens when a product fails us.
- [18:52]
Nicole Williams
Yeah, so to continue the shopping flow. Exactly. You've gotten the product to your home. Maybe it actually does not hold up to standards. I think if you have kids, you often see this loop sped run. Basically you see that the garment you bought four months ago that you thought would be great for really intense outdoor play does not stand up to your your expectations, especially if you did want to invest in a more quality item. Essentially what I'm going to do is I'm going to go over to Claude Cowork over here because I want it to help me access my Gmail and a number of other things. I would often do this on my phone through dispatch, so I'd take a picture of the item with my phone as I find it in my household because otherwise I'm going to forget to do it. I would pop it into dispatch. In this case, we have this picture of J. Crew pants that immediately wore through the butt, so I'm sending them back. In reality, I would press Whisper Flow on my laptop because I'm often doing something with other hands. It's just a lot easier to talk to the laptop. I might even be nursing a baby. So this has been a game changer to be able to just talk out loud. So I'd say something like, I have this pair of pants of Rafas from the last six months. They've already worn through in the butt. I'm looking to return them to J. Crew and specifically get a refund. Can you help me draft an email and specifically start out by finding the receipt for the pants in my email, either from PayPal or J. Crew with the item number and any other details you might need. Please include that context and draft up the request for refund to J. Crew's customer service.
- [20:27]
Claire Vo
So again, life hack here, which is you're not like, oh, J. Crew says that I can return it in 30 days. I'm going to return it. You're like, these pants were supposed to hold up. And so I'm getting numbered. I'm, I'm getting what I was promised, which is a good set of, of kids pants. And so you're basically bringing together the information you have in your email to go pursue that refund, which would be very like annoying to do otherwise.
- [20:53]
Nicole Williams
Totally. I think what I have often found is just that anytime where there is like finding an email that is stuck in some website, like I know everybody has their refund policy or their customer service email listed somewhere, but it's hard to find. And I'm doing it like at least five times a month, if not more. If it's just lowering the impetus to get started on this like five to ten minute task. That's really helpful to me. Even if I don't take the email as it was drafted, helpful to get started and sort of like clear through some of the grunt work of navigating websites, which is Claude Cowork's strength.
- [21:26]
Claire Vo
I also have to say, while Cowork is running, I appreciate your commitment to just having like high quality things that last because so many people would again because of the friction involved, just like toss the pants and be like, I'm gonna get new pants and move on with your life. And again like figuring out how you can consume less by focusing on quality, getting AI to take away the toil of having only high quality things in your house, I think ultimately like again just results in like less waste, less junk. Like it's just, it's just way better. And I do think the ability for a consumer to hold sort of a company to account on their quality promises is again like something that's technically possible but practically annoying. And so you have made it both technically possible and practically less annoying, which it is, is I'm sure just changing your life in terms of how you can manage the stuff that's in your house.
- [22:29]
Nicole Williams
Definitely. Yeah. I think it's a big priority of ours and especially we would love to have a lot of children. And so I keep thinking I was like, what things can I do up front that make it easier to maintain that system for five years? And I think a lot of it is just buying quality items. I don't have to maintain. I think that used to be much more normal. But we now have again the noise of drop shipping, the noise of plastic quickly manufactured clothing that are these direct to consumer brands that explode and then they die out in three years. And so trying to just shove all of that to the side and get to the like, okay, what is the brand that has the strongest history here? Maybe. Actually, I don't. Maybe you could jump backwards because there is some other things in the shopping query section where you can really drill down into like.
- [23:16]
Claire Vo
Sure.
- [23:17]
Nicole Williams
This brand known for.
- [23:19]
Claire Vo
Let's. Let's wrap this. Yeah. And then let's look at that.
- [23:22]
Nicole Williams
Yeah. We pulled all the details. We've got the size, we've got item number, we've got the order number. And when I originally purchased the item, which is helpful. So it'll put all of that detail in the draft email. So basically Claude helped me draft this email, which was great. They immediately mention all the item numbers. They put put it in the header. They do all of the relevant things that will make the person immediately email me back with a yes or a no rather than a query for more information. And they make it sound compelling. Degree of deterioration is far beyond what I would expect from any garment at J. Crews price point. And what I have learned from this process is that actually sometimes it is a manufacturing issue and first time I pulled this up that what they actually said is that when you look, it'll go and look at the URL of the item itself. And a lot of people are saying the review on the website like this item had poor quality. Like more so than any other year of this item, more so than anything else I bought from this brand. So sometimes they know there's a manufacturer's issue and they're just kind of waiting for you to be like this was not up to par. And they're like, oh yeah, you're so right. You were paying attention. And we're happy to give you a refund, if not like something even better to make up your time and hope that you purchase from the brand again. So click. Sent that email super easy. Did that from my phone as I was walking through the house, like tidying up super, super fast. It just drafted it from me for me. I reviewed it and we were good to go. So I'll often do that for this. I'll do that for returns. I'll have it pull up all the sort of relevant return information for a given vendor and will tell me what I need to input and I'll just tell it that. And again, it'll draft any info I need or it'll just email me the QR code or the receipt or whatever. And that just clears through like another five minutes of administrative online purchasing related tasks.
- [25:08]
Claire Vo
I love it. Okay, tell me a little bit more about shopping because you said you wanted to show a few other things.
- [25:13]
Nicole Williams
So one other thing that I might do that's related is if you have a gift card or a certain amount of money that you might want to use or clear through from a certain brand, I might say I have $30 for L.L.
- [25:27]
Claire Vo
bean.
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Nicole Williams
What item should I purchase that aligns with my purchasing criteria? And again, you can, you can really drill down on all the things you're looking for when you start a purchase query. Normally I start very broad to get an idea of what's out there. But you could say I want it to be easy to maintain and that will help it a lot. You could say I want it to be $30 or more, but not over a hundred dollars. Like all of those things just make it much easier to shop when you have this like set of values. So sometimes it'll surface these items. What I've also found is that it'll bring up from a given store some of the most classic items which I really appreciate. American retail has been continuously made the same way this tote for over 80 years. Perfect fit for heritage criteria. It'll compare against some other things, but I love this. A team of craftspeople in Brunswick, Maine Stitch between 3,500 and 4,000 totes a day. That's so great. That's exactly what I want. These people have been doing this for forever. Like this really, really sounds like it'll stand up to what I need. So the other thing I might do, if you see sort of like a targeted ad. I saw this item on another website but I really wanted to know if it was going to stand up well because I hope to use this for a long time. So I might say, what's your analysis of this brand? Are they legitimate? Sometimes it can be really hard to press from the website. I had like clicked into the about section of the website. There was not a lot to read. So I often I'll get those websites and then wonder like, is this just going to be a drop shipped item that doesn't even match any of the search criteria online?
- [27:01]
Claire Vo
Oh no, it says do not add
- [27:04]
Nicole Williams
because it looked nice, it looked super aligned with the type of thing I would buy. It's like all natural materials, which is great, but apparently they got in big investment a little bit ago and they've been really trying to scale and they've got private equity. They've gotten some really bad reviews. Not that just private equity alone is like the end of the world, but often it can go in hand in hand with some scaling challenges. I Think. And so yeah, it's not actually that old and I liked that it specifically brought up somewhere like it had like there's controversy over the CEO's management and their reviews that the glassdoor internal quality is disorganized and yeah, all like all those things put together the type of thing. Like I used to work in venture capital, I used to invest in startups. So part of it is me just thinking about like what are the signals we can get on this business? It's quality and there are a lot of different signals that it's not great. Again, they're spending a lot on marketing. They pulled up elsewhere. I think that they have a lot of influencer reviews. Like a lot of the can't remember for sure but it'll be like there's a lot of paid placements on influencer accounts. And I was like okay, good to know. That might not be exactly the brand that I'm looking for. So that can be really helpful too to just know like anytime I want kids clothes I'll go to these three websites and it's not going to be this place they say, you know, they're manufacturing all over the world. Again, not the end of the world but like maybe just a minor mark against the brand in terms of being like somebody who is making with the same manufacturer for a very long time.
- [28:35]
Claire Vo
I want to repeat for folks because this is such a, like a powerful just shopping flow for high quality. Now I'm gonna have to like buy not Amazon crap. You're really making me feel bad about myself.
- [28:44]
Nicole Williams
But it can also help you search through Amazon vendors, right? That's the other thing. I think I just felt very motivated. I. I use Amazon a lot, Amazon a lot still. But I don't know if you followed recently that there actually was this big. For a long time you could buy makeup and you would get like a knockoff brand of makeup. Even though you're purchasing, you're clicking purchase for an item that is from the actual brand. Because Amazon had this policy where in warehouses they would switch items with this item sku they just did away with this. But I think it just goes to show like the types of things you're maybe like giving up for Amazon doing this very logistical feat which is that sometimes they just swap out items from other companies so that I was like can't buy makeup from them. That's really frustrating. And then it made me think about other things queer where I was like I really don't know what's in here. I'm not truly A like removal plastic person but it is just hard to maintain plastic and it's easier to maintain other things. So that's the main thing.
- [29:40]
Claire Vo
Okay, so I'm gonna repeat for folks. You keep a list right now on your phone, but it's moved to Claude. Claude chat Claude project of brands that have multi decade, if not centuries long heritage that are created the way that you like them by artisans that are trusted, that are ethically sourced or made of natural materials or just generally high quality that you're happy with. You've put that in a project. Every time you need to go buy something, you're like, hey project, I need to buy this thing. Go make new recommendations. Claude does the like web search and comes back and makes some recommendations of you to purchase. You also take a couple different angles on that which is I need to purchase something in this price range. Maybe because you have a gift card or you just want to stay under budget on something or I found a new brand and I want to know if it aligns with these other brands that have already decided are in line with what I want to buy. And you use Claude to do that. So then the things that coming into your tiny city apartment and I appreciate it, I live in San Francisco, I have a tiny San Francisco house, are high quality, easy to maintain and then if they fail to hold up and the corduroy pants get a hole in the butt, which, which they do that. What you do is you use cloud cowork which is connected more to your email and can search through your email as a source of truth. Say go find the product that I bought from this picture and the manufacturer, find the details, find the price, find the item name and sku draft an email to the manufacturer requesting a refund with all the details plus the picture, send it off from your phone and
- [31:16]
Podcast Host / Narrator
then you're good to go.
- [31:17]
Claire Vo
Yeah, no big deal.
- [31:19]
Nicole Williams
It's great.
- [31:20]
Claire Vo
Are there a couple products that have gone through this process that you just really love? We'll put them in the show notes.
- [31:25]
Nicole Williams
Yes, yes. Not for reviews, for just purchasing. The can opener was great. It was actually really funny because the first time I did this I showed my husband and he was like, that looks crazy. Looks like a crazy can opener because there's no handle. It's just like one really compact thing which it surfaces in a small apartment. And it pulled up a video for me and we watched the video and he was skeptical and I was like, okay, we're just going to try it. And he loves the can opener. So huge hit it's a bit of a weird design, but it's a great product and it stands the test of time. I got a toddler crib blanket the other day because there are a lot of baby blankets which are one measurement to your point earlier about trying to find the right size thing. And there are a lot of kids duvets which are huge and not multi seasonal. But I wanted something that fit a toddler bed but was not a whole duvet system so that I'd constantly have to strip off the duvet cover and wash it because I don't want to do that. I don't have the time for that. And so it surfaced a few toddler sized quilts that were like handmade items, very reasonably priced from a great brand. And again it's just lower maintenance, but an item I could mend because I've been doing a lot of mending and that partially inspired this as well. But it would not be complicated to mend. And so that was great. Trying to think of anything else that I've bought from them. I often use them to purchase all their shoes because I find a lot of kids shoes are just horribly made. And again, I don't want to have to worry about it. I just want to buy a shoe that I'm going to pass down to all the kids that are beautiful and timeless. I don't want something silly. I just want the kid to look like refined, elegant, but in a timeless way. You know, like I, I just don't
- [32:56]
Claire Vo
want to think about it.
- [32:56]
Nicole Williams
That's kind of like my. The model as what we were talking about earlier.
- [33:00]
Claire Vo
You're just raising American heritage kids, you
- [33:02]
Podcast Host / Narrator
know,
- [33:05]
Claire Vo
manufactured in Maine for over 80.
- [33:07]
Nicole Williams
Yeah, yeah.
- [33:08]
Claire Vo
With the.
- [33:08]
Nicole Williams
Yeah, a little. You know, sometimes you got the like hig influence, sometimes you got like the Japanese influence. Because I feel like Brooklyn has a lot of that. So sometimes every now and then I'll be like, okay, these are like my stylistic influences too. And you put that in and that helps.
- [33:20]
Claire Vo
Okay, simple. This has been so, so fun, so helpful for all the parents out here. Everybody's gonna be shopping higher quality goods. I'm gonna ask you two lightning round questions. I'm gonna get you out of here. My first question is just quick, how has this changed your relationship with parenting?
- [33:38]
Nicole Williams
The modern world is just rife with online administrative tasks where parents become the human link between all of these really, really hard to navigate systems where you're constantly just doing these like small tasks, returns, purchasing, navigating like help emails and all this different stuff. And so cloud Cowork is great at this. And I would say it makes you able to do the more human parts of parenting which are interacting with your kids while you automate some of the busy work, which is like just doing returns online. And I think I like that order and organization of things because you're not replacing an activity that would be done face to face. You're getting rid of sort of like an email job type thing that you would be doing anyways, but you would doing, you would be doing it more slowly and ineffectively. So why would you not automate the administrative work so that you can spend more time with your kids and your family and the people around you rather than the digital systems that our life is made of navigating.
- [34:39]
Claire Vo
My last question for you, and then we'll get you back back to your little ones, is when quads really not doing its job, what is your prompting technique? Do you yell? And I think this is very important because it's a reflection on how people parent.
- [34:52]
Nicole Williams
I think when I'm talking to friends about using Clawd, especially people are first using it, they'll be like, clawd did not do what I wanted it to do. What do I do next? And I think people always underestimate the amount. You can just be like, you didn't do what I wanted you to do. Why is that? And sort of like get a little bit of feedback first. And again, as you've talked with a lot of the people on your show about it is often like managing an employee. And so understanding where they're coming from, giving them a little bit of space to explain so that you understand what went wrong can be very helpful. To then say, please don't do that again. Here's the new criteria and here are the new guidelines. But also you can just be really, really honest and say, that was not what I wanted at all. I think you misunderstood. Where did we go wrong here?
- [35:35]
Claire Vo
Perfect. Love it. Well, Nicole, where can we find you and how can we be helpful?
- [35:40]
Nicole Williams
Yeah, you can find me on x nwilliams030. You can also find me on substack. I write an interview series about how technology is changing the household. And it's specifically meant for people who are looking to be ambitious in their household life, in their community life, in their family life. But even if you don't have kids or you are not married, talking about being ambitious in the realm of the household and the community more broadly. So you can subscribe to my substack if you want tips for doing that. We talk a lot about integration of AI in the household, how we should do it, how we shouldn't do it, the ways people are doing it, the way people don't like how other people are doing it. So it's a live form for this whole debate.
- [36:22]
Claire Vo
I love it. Well, thank you so much for joining. How I AI Amazing.
- [36:26]
Nicole Williams
Thank you for having me. Claire.
- [36:28]
Podcast Host / Narrator
Thanks so much for watching.
- [36:30]
Claire Vo
If you enjoyed this show, please like and subscribe here on YouTube or even
- [36:34]
Podcast Host / Narrator
better, leave us a comment with your thoughts.
- [36:36]
Claire Vo
You can also find this podcast on Apple Podcasts, Spotify, or your favorite podcast app.
- [36:42]
Podcast Host / Narrator
Please consider leaving us a rating and review which will help others find the show.
- [36:47]
Claire Vo
You can see all our episodes and learn more about the show@howiaipod.com See you next time.