Advice Line with Jane Wurwand of Dermalogica

Summary

How I Built This with Guy Raz: Advice Line with Jane Wurwand of Dermalogica
Release Date: December 12, 2024

In this episode of How I Built This with Guy Raz, host Guy Raz welcomes back Jane Worland, the co-founder of the renowned skincare brand Dermalogica. The episode delves deep into Jane's entrepreneurial journey, her insights on building a successful brand, and offers invaluable advice to budding entrepreneurs navigating their own business challenges.

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Introduction to Jane Worland and Dermalogica

Jane Worland joins Guy Raz to recount her inspiring journey from a skin therapist in Scotland to co-founding Dermalogica, one of the most recognized names in skincare globally. The conversation begins with Jane sharing her early motivations:

Jane Worland [04:28]: “I give this advice to people. She [my mother] said to all of her daughters, I want you to develop a skill so you never have to depend on a man. You can always be independent.”

Jane's move to California in the early '80s marked the beginning of her entrepreneurial venture. Initially focusing on educating people about skincare—a relatively underappreciated aspect of beauty at the time—Jane and her husband Raymond transitioned from services to product development out of necessity. Recognizing the lack of quality skincare products, they began formulating their own, leading to the birth of Dermalogica.

By 2015, Dermalogica had grown exponentially, culminating in the sale of a majority stake to Unilever, solidifying its position as a skincare powerhouse.

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Key Discussions and Insights

Building with Focus and Niche

One of the standout themes in Jane's approach was the importance of focus and niching down. When asked about launching with 27 products simultaneously—a bold move given their financial constraints—Jane emphasized the necessity driven by their educational model:

Jane Worland [06:56]: “We really felt strongly we had to introduce that many products because skincare, as we saw it, was a regimen. And so we had to have more than one or two products. So that was deliberate.”

Jane advises entrepreneurs to concentrate their efforts on a specific segment before expanding, ensuring depth over breadth.

Adapting to Modern Challenges

Reflecting on today's vastly different market landscape, dominated by digital connectivity and fierce competition from giants like Sephora, Jane maintains that the fundamentals of business remain unchanged. Education and building genuine relationships with customers are paramount:

Jane Worland [09:40]: “You have to build that relationship. That comes first before the sale. I always say tell, don't sell.”

Jane believes that even in an age where anyone can launch a product from their kitchen, the authenticity and trust built through real interactions remain invaluable.

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Advice to Entrepreneurs: Caller Segments

The episode features three entrepreneurial callers seeking guidance, with Jane and Guy Raz providing tailored advice based on their unique challenges.

1. Camille Hardy – Chunky Vegan (Baby Food Brand)

Camille's Challenge:
Scaling her premium, sustainably-packaged baby food brand without compromising on quality and sustainability.

Advice and Insights:
Jane underscores the importance of targeted branding and local focus. She suggests leveraging niche markets like high-end grocery stores (e.g., Erewhon) and emphasizing the educational aspect of the brand to build a dedicated community.

Jane Worland [16:33]: “Find outlets that target high-end customers because your average buyer isn't just looking for a quick fix.”

Guy Raz's Perspective:
He recommends viewing the initial phase as a testing period, meticulously recording feedback, and exploring alternative preservation methods like freezing to extend shelf life.

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2. Molly Brubaker – Baby Booty (Boutique Fitness for Parents)

Molly's Challenge:
Encouraging self-care among parents in a culture where child-rearing often takes precedence, leading to feelings of guilt when prioritizing personal well-being.

Advice and Insights:
Jane highlights the power of community and connection as critical drivers for Molly's business. She advises organizing workshops, fostering social media engagement, and creating membership incentives to build a loyal customer base.

Jane Worland [32:46]: “Don't underestimate the community aspect. Make every excuse you can to have them come into the studio.”

Guy Raz's Perspective:
He emphasizes the importance of message consistency and suggests integrating additional services or products that align with the brand's mission to enhance value and attract a broader audience.

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3. Sarah Wyman – Paradisport (Performance Underwear for Women)

Sarah's Challenge:
Deciding whether to expand her specialized underwear brand into additional product lines like sports bras or maintain focus solely on underwear.

Advice and Insights:
Jane advocates for maintaining focus to establish dominance in the chosen niche. She cautions against diluting efforts by branching out prematurely, especially in areas requiring extensive product variation like bras.

Jane Worland [50:55]: “I think there's such a market in lower half underwear before you concentrate on top half.”

Guy Raz's Perspective:
Contrarily, he suggests that expanding into complementary products like sports bras could capitalize on existing brand strength and address related consumer needs, potentially enhancing scalability.

Guy Raz [52:45]: “There is an argument to be made that despite the complexity, it is worth the risk.”

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Concluding Insights and Reflections

As the episode wraps up, Jane shares a poignant reflection on her entrepreneurial journey:

Jane Worland [56:19]: “I wish I'd known sooner that there are no real experts out there. You know your business the best.”

Jane emphasizes the unique vision and emotional connection entrepreneurs have with their businesses, reiterating that while external advice is valuable, the founder's intuition remains paramount.

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Takeaways for Aspiring Entrepreneurs

1. Focus and Niche Down: Specializing in a specific market segment allows for deeper expertise and stronger brand identity.
2. Build Genuine Relationships: Prioritize authentic interactions over broad, impersonal marketing strategies.
3. Leverage Community: Foster a sense of belonging and connection among your customer base to drive loyalty and word-of-mouth promotion.
4. Stay True to Your Vision: While external advice can guide, the founder's intrinsic understanding of the business and its mission is irreplaceable.
5. Adapt and Innovate: Even in competitive and evolving markets, the core principles of education, quality, and authenticity remain critical for sustained success.

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This episode serves as a masterclass in entrepreneurship, blending personal anecdotes with actionable advice, all anchored by Jane Worland's remarkable journey with Dermalogica. Whether you're launching a skincare line, a sustainable baby food brand, or a niche fitness studio, the lessons shared offer a roadmap to building a resilient and impactful business.

Transcript

[Guy Raz]

Wonderyplus subscribers can listen to How I Built this early and ad free right now. Join Wonderyplus in the Wondery app or on Apple Podcasts. This episode is brought to you by American Express Business owners like you can understand the importance of having the right tools to pursue your passions. Tools like the American Express Business Platinum Card, the card that works just as hard as you do. With its world class business and travel benefits, you can get more for your business wherever it it takes you. The Amex Business Platinum Card offers a flexible spending limit that adapts with your business, plus access to over $1,000 annually in business and travel value. And with the ability to earn 1.5 times membership reward points on select purchases, you can take your business to the next level. See how the amex Business Platinum Card gives business owners like you the tools and rewards to do more of what you love. Not all purchases will be approved. Enrollment requ terms and points cap apply. Learn [e-mail] AmExBusiness Are you ready to unleash the power of AI across your business, but worried it won't integrate with your existing technology? The path from gen AI pilots to real world deployments is often filled with roadblocks such as barriers to free data flow. But what if you could deploy AI models anywhere? Well, that's the power of IBM Watson X. Whether your data lives in the cloud or on premises, Watson X can help you deploy AI models across any environment. When your AI works wherever you need it, you can take your business wherever it needs to go. Learn [e-mail] WatsonX Remarkable Paper Pro is the future of paper. It's a carefully designed digital notebook for taking notes, reviewing documents and getting organized. And one of the coolest features is that when I'm sketching out my ideas and just jotting down notes, I'm completely in the moment. It's tactile and soothing and there's no apps or notifications or anything annoying to distract me. One of the main things people love about Remarkable is the paper like feel of writing on it. There are no other digital tools out there that get quite as close to that tactile writing experience. They're also thin, portable, have amazing battery life, and look, we may be a little biased here, but they are exceptionally stylish. Remarkable is a thoughtful gift for the thinker, note taker or knowledge worker, you know. Or maybe that sounds like you. In which case it's time to treat yourself, beat the holiday rush and get your paper [e-mail] today. This episode is brought to you by Klaviyo Klaviyo helps you build smarter digital relationships with your customers with its use unified data and marketing platform featuring email, sms reviews and more. Make every moment count with Klaviyo. Learn more at K L A v I y o.com hello and welcome to the advice line on How I Built this Lab. I'm Guy Raz. This is the place where we help try to solve your business challenges. Each week I'm joined by a legendary founder, a former guest guest on the show who will help me try to help you. And if you're building something and you need advice, give us a call and you just might be the next guest on the show. Our number is 1-800-433-1298. Send us a 1 minute message that tells us about your business and the issues or questions that you'd like help with. You can also send us a voice [e-mail] and make sure to tell us how to reach you. And also, don't forget to sign up for my newsletter. It's full of insights and ideas from the world's greatest entrepreneurs. You can sign up for [e-mail] and we'll put all this info in the podcast description. All right, let's get to it. Joining me this week is Jane Worwand. She's the co founder of the pioneering skincare brand Dermalogica. Jane, welcome back to How I Built this.

[Jane Worland]

Thank you so much Guy. It's such a pleasure to be back here. I was one of your first and.

[Guy Raz]

I'm thrilled to be on this way back in 2016. And for those of you who haven't heard that story, we will include a link in the episode description. It's an amazing story and essentially Jane grew up in Scotland, tragically lost your father at a very young age. And after that happened, I think about this all the time, Jane, which your mom told you, I give this advice to people. She said to all of her daughters, I want you to develop a skill so you never have to depend on a man. You can always be independent, basically, is what she said. And for you, you became a beautician, which eventually brought you to California in the early 80s.

[Jane Worland]

I love that you say beautician. That's such an old word. I'm a skin therapist, but I get it, I get it.

[Guy Raz]

I think that's what you trained as, right?

[Jane Worland]

Initially, yes, my original diploma. You got a great memory, Guy.

[Guy Raz]

You've probably been swatting up and I'm still working On, I'm just, you know, as I get older, it's good, it's going, but I'm still working on it. So you eventually come to California. This is the early 80s, and you opened, you and your husband Raymond, you leased a space, small space, opened a skincare, a place to teach skincare classes and to do skincare and. Yeah, and at the time, if I remember, like people, skincare regimens was basically soap and water. Like, people didn't really know.

[Jane Worland]

Everyone was. Yeah, 80s. It was big hair, big makeup, no skincare.

[Guy Raz]

And your business was an education business. It wasn't even a skincare brand business. But of course, over time you started to, you know, people started to ask you what, you know, what kind of products they should use. And you realize that really there wasn't anything available, so you started to make them. You convinced a manufacturer to help you produce your products at scale. You called it Dermalogica, and the rest is history. I mean, fast forward 2015, you and Raymond sold a majority stake of the business, Unilever, and Dermalogica is a massive skincare brand. Everybody listening knows Dermalogica. It's an incredible story. Thank you, Jane. Before we bring on our callers, I want to ask you a couple questions. And the first one was about the approach you took. Right. Because you and Raymond were you really scrappy. You had to be. Right. When you were getting your first products to market, you didn't have any money.

[Jane Worland]

No.

[Guy Raz]

You convinced a manufacturer to give you a chance with almost no money up front. And then you launched with like 27 products all at once. Right.

[Jane Worland]

I know if someone asked me if they could do that, I would say no. Yes, 27.

[Guy Raz]

I mean, that's my question. Would you take that same approach today? Like, what are your thoughts about focusing on like one product, doing that, crushing that really well for a while, versus just going all out with like 20 products from the get go.

[Jane Worland]

Well, we really felt strongly we had to introduce that many products because skincare, as we saw it, was a regimen. And so we had to have more than one or two products. So that was deliberate. And it also set us apart because you couldn't just grab one product and it would do everything. There was no miracle product. We were basing it on education. We had $14,000 of self funding and we never took outside funding all the way through to the acquisition. We had no debt.

[Guy Raz]

That's amazing.

[Jane Worland]

Yeah. And so to do that, we needed a selection of product. But focus is the number one word I would use, focus. Focus, focus. We didn't introduce makeup, we didn't introduce hair products, we didn't introduce nail products. Everyone told us diversify, spread your look. No, no, no. Skincare, skincare, skincare. And I think niching is really important when you're a startup directing your energy and time and attention at one target market. You can expand once you secure that. But start off in something that you feel strongly you've got a unique position in.

[Guy Raz]

Shane, when you started Dermalogica, totally different landscape now. You know there are giant stores that are dedicated to obviously beauty and there were some, but not quite like today, the Sephoras and the, you know, companies like that. I mean on the one hand it's a lot easier, the barrier to entry is lower. There are lots of co manufacturers, you don't need as much money to start. But on the other hand it is just a massive market to break into. It is so challenging. If you were to start Dermalogica today, right?

[Jane Worland]

Yeah.

[Guy Raz]

What do you think you would have to do differently to gain traction?

[Jane Worland]

You know it's really interesting. I would do exactly the same as we did when we started. I would niche it with education. It's a different environment but people still want to hear expert advice. And you know, even the most entertaining 10 year old on TikTok talking about aging skincare is not, that's entertainment. It's not that they might not have some good points but the different thing is about and it is very different because the barrier to entry is easier now. You can set up your own channel in your kitchen if you wanted to and plenty of people do. However, that is not as solid a relationship as we had to build which was literally word of mouth. You had to meet that person, you had to touch that person, you had to introd your product to them. There was no Internet, there was no cell phone.

[Guy Raz]

A better, simpler time, Jane.

[Jane Worland]

Yes, simpler time. And when you built it, that relationship was real. That comes first before the sale. I always say tell, don't sell. You're not ready to sell until I am ready to buy. And the way I would be ready to buy as a consumer is I want to want your product, I want to understand what it does. And then you've got to be able to build an emotion in me that says oh my gosh, I'm going to buy that. Especially if you are in the prestige market because it's not going to be an inexpensive purchase and it has to deliver on what you just promised. And we did that through education.

[Guy Raz]

I mean essentially what you're saying, which is something I say often so people hearing this will be tired of it. Is the fundamentals remain the same.

[Jane Worland]

Yeah, yeah. The plumbing's different, but it's exactly the same stuff coming through it.

[Guy Raz]

Yeah, yeah, yeah. All right, we're going to have lots to talk about, of course. Jane. Let's bring on our first caller and find out what is going on. Hello, caller. Welcome to the advice line here on How I Built this yous're on with me. And Jane Whirlwind, please introduce yourself, tell us your name, where you're calling from and just a tiny bit about your business.

[Camille Hardy]

Hi, Guy and Jane. I'm Camille Hardy, originally from Pasadena, California. I'm now based in Leesburg, Virginia where I founded Chunky Vegan. And at Chunky Vegan, we're on a mission to redefine baby food with farm to table nutrient rich meals crafted for early stage eaters.

[Guy Raz]

Awesome. Camille, thank you for calling in. I'm excited to talk to you. So tell me a little bit more about Chunky Vegan. It's baby food that you sell how and where.

[Camille Hardy]

Currently we're selling at farmers markets, pop up shops, daycares and places like that. And it's direct to consumer. Currently.

[Guy Raz]

And it's in a glass jar.

[Camille Hardy]

Yes.

[Guy Raz]

And it's refrigerated.

[Camille Hardy]

Yes. So all of our food is farm fresh. So it's all plant based. We don't have any preservatives. So it should be refrigerated and eaten within four days and if not, you can freeze it for up to six months.

[Guy Raz]

Okay, Camille, I'm assuming, and maybe I'm wrong, but I'm going to assume that this business started because you became a parent.

[Camille Hardy]

It absolutely did start because I became a parent. And it also started because when I moved from Pasadena to Virginia, the options in terms of healthy or clean eating weren't as available as they were in California.

[Guy Raz]

Yeah.

[Camille Hardy]

Yeah. And so I had to be really creative and very selective and I just really wasn't satisfied with what was available to feed my son. So I started to make the food for him myself, initially sourcing it from the grocery stores, but then as I kind of learned, like, well, where, where are they sourcing this from and how's the food being treated? I kind of went down a little bit of a rabbit hole and I gradually kind of refined how I was sourcing certain foods for my son. And that's how. Well, that's how it initially started.

[Guy Raz]

Awesome. And what's your question for us today?

[Camille Hardy]

So the business has Been we established the business last year, actually July of 2023, but we launched last month. And what I am finding, I'm just in a bit of a. Kind of a weird space. A lot of the other baby food brands, they say they're organic and, you know, they're clean packaged, but then they throw it in a pouch or plastic. So from end to end, what we offer, we're just very intentional about the whole process of how we deliver our product, from the packaging, the glass, to the ingredients we source, to the way that we combine those ingredients to make the nutrient density. And so how can we chunky vegan effectively scale up while maintaining the quality and the sustainability standards that set us apart? Because a lot of advice we have been given was to, you know, cut back on our. Either our packaging or scale back on these ingredients, but that degrades the quality of our product.

[Guy Raz]

All right, lots to answer and lots to talk about. Jane, I want to bring you in. First of all, do you have any questions for Camille? Before we get to her question, I.

[Jane Worland]

Just pulled up your website. First of all, I have to just tell you, where were you when I had a baby 30 years ago? I love everything about this. I think you're in exactly the sweet spot. I also have to tell you, your website looks great. Thank you. Really good. I like the brand identity and. But you've got low numbers on Instagram. I see 267 on your Instagram now. You've just started, so I understand that. Do you feel comfortable on the social platforms? And if you do, which ones are you on right now?

[Camille Hardy]

I mean, I feel comfortable. I'm on Instagram, Facebook, Pinterest, and LinkedIn.

[Jane Worland]

Okay.

[Camille Hardy]

But we're just. The traction is. It's not really picking up the way that I thought that it would.

[Jane Worland]

I would put a pin in that because it should work for you. And it may have to just be very targeted with your message. It's gotta be tight and targeted. That's another conversation. But don't lighten up on that. Go heavy on that. You've got a great message. I love your brand identity. I don't know if you're familiar with the company. Farmer's Dog. Yes. Okay, so I know it's for babies, but this just reminded me of the branding for Farmer's Dog and those of anyone who's listening who doesn't know Farmer's Dog. It's like a gourmet dog food customized for your dog. I have a rescue chihuahua terrier mix who honestly would eat anything he'd chew a chair if that was all that was on the on for him. But he gets farmer's dog and the reason it we did it was it's so much better. He is so much happier. He's like a young puppy and he's 13 years old. Okay. So I really look at that website because there's a brand identity there that comes through and people like me respond to it. And that's what you need for your consumer. You're charging 12 on the website. It says $12 for 6 ounces of baby food.

[Camille Hardy]

Yes.

[Jane Worland]

Okay. So you're a high end product and you should be.

[Camille Hardy]

We are a premium brand.

[Molly Brubaker]

Yeah.

[Jane Worland]

And you're a premium brand. You should be. So you've got to niche it that way. A couple, a couple of things. Education, education, education. Make sure there's plenty of it on your site and in your materials. Why are in season veggies important? What do people say about can babies be vegan? You know, I mean people will say can, I don't know, can my baby be a vegan? Yes. One thing I would say, I love what you said earlier. You've niched your initial distribution to farmers markets, preschools perhaps. You said I would look at your niche local grocery stores, especially anything health food stores, anything which has small. The small, high end. You're familiar from California with Erewhon.

[Camille Hardy]

Yes, I am. I love that store.

[Jane Worland]

I love that store too. Erewhon. For anyone listening who doesn't know, it is a California based grocery market. But it's very high end. But they talk about ethically sourced foods. This is about your body and the planet. And they have a slogan as you walk in the store and it says if we sell it, it's good for you. I feel like that is an outlet that you could target. Maybe not yet, but that should be in your sights. I would not go to a big supermarket. Don't go anywhere near a Kroger or even a Whole Foods yet. Not yet, not now. Because they could eat you alive with the terms. They would want the amount of product you'd have to supply and you would be carrying the cost of that until they paid. And those payments could be four months later. These are, they're fantastic food retailers, but it's not where you need to be right now. So niche it small, niche it tight and make sure that chunky vegan is found where you can target high end customers. Because your average buyer is not going to be the person that wants necessarily just the quick, easy fix. They could have found that already on the shelves.

[Guy Raz]

First of all, I think, Jane, your advice about focusing locally is critical right now. Camille, you've just launched and so you are in the test and learn phase, and this is a hard phase because you're not going to see velocity and traction as quickly as you like. It's very rare for a new business to do that, especially in your category. Right. Because baby food is challenging. Right. People, they've got to trust that your food is safe and healthy for their child. Right. What I think you should consider is thinking of this time as the test and learn time, which is to keep a diary, write everything down, review and measure. Right. Because over time, you're going to start to see what works and what doesn't work. I mean, the challenge that you face is you have a premium product, it is not shelf stable. You've got to refrigerate it and its shelf life is limited. So it's got to be sold really quickly. So over time, could you serve it in the frozen section? Could it be. I think you could preserve most of the nutrients if you freeze it.

[Jane Worland]

I like that better. It looks better. I think that's a great advantage, actually.

[Guy Raz]

Is there a world where you would consider maybe high pressure processing to preserve the nutrients and putting it also in the refrigerated section, but maybe it would extend the shelf life longer. Maybe you use other packaging that's not so heavy. I love glass. I'm a big fan of glass and glass is heavy, so grocers don't always like it, but nobody recycles plastic. Those pouches are challenging. But I think that you're going to learn over time what works. Now is the time to really lean into the newspaper and Leesburg, the alternative weeklies, the farmers markets, parent groups, and start to develop a following there. Because you're just outside of one of the most important media and cultural centers of the United states, the Washington, D.C. metropolitan area. There's an opportunity to kind of get a foothold in that market. But I think that right now, as you're starting, you really want to just measure what people say. You want to write things down, you want to ask people for their feedback, and you want to start to see how you might make it even more accessible to people over time.

[Jane Worland]

Yeah, yeah. And build your community.

[Camille Hardy]

Yeah, we've done that. We literally started surveys, doing, conducting surveys and case studies last April. So that's been ongoing and we've been getting a lot of feedback and that's what allowed us to refine our, the meal offerings to like these six staple Things that we launched with. Now that we've launched and we're opening up to a wider audience, we're still getting more feedback, more input, so that we can further refine and just see how we can go from there.

[Guy Raz]

What I like about what you're doing is that it is a. You're focusing on nutrient density, something that people are really interested in. And Jane, I think this goes right back to what we talked about earlier, which is the fundamentals. Like in this case, a lot of your energy has to be aims towards really doubling down on educating parents. Like, are they going to get everything they want from the big brands that are available on the shelves? It might be fine enough for them. But what you're saying is, look, this is different.

[Jane Worland]

I think it's critical because you don't want to be confused with another baby food. This is not actually a baby food. This is a healthy start to your child's life. So be prepared that not everyone is going to want to go with you. That's fine. You don't need them. You need a very small percentage to go with you. So target them hard. Speak to them, to their mind, to their heart, and they'll be there because this is the right thing. It is the right thing to be available. And I feel like you have a great opportunity, but you're in the sample.

[Guy Raz]

You're in the first sample, sample, sample, sample, sample, sample.

[Camille Hardy]

And that's been the closer that's been what gets people in and they buy is offering the tasting. So everywhere we go we have samples, but we're trying to create. It's not just a baby food brand. We want a community, we want awareness, we want education. So we want to teach parents the repercussions of the convenience of grabbing that pouch and having something that they can sit in a bag for hours unrefrigerated, and what that, you know, what that cost your child. We want to teach, like the real meaning of how true food should be treated. True food is not shelf stable. We don't use typical ingredients, we don't use oatmeal or any rice based anything in our foods. And that's all very important. And people don't know those things.

[Jane Worland]

So package everything you said into a little program, a little workshop and pitch it to pediatricians in your area, pitch it to mommy and baby groups, pitch it to neonatal classes, all of those kind of things that we all did. Because it's important that you're not in there to sell your brand. You're in there to tell about the education behind your brand. And then they won't have to be sold your brand. They'll want to buy it because they'll understand why it's so important.

[Guy Raz]

Absolutely. Camille Hardy, the brand is called Chunky Vegan in Leesburg, Virginia. Thank you so much. Good luck.

[Camille Hardy]

Yeah, good luck, Guy Jane, thank you so much. It's been an absolute pleasure to have this opportunity to speak with both of you.

[Jane Worland]

Thank you.

[Guy Raz]

Thank you. Do you know what you could do is you could have a bar, right. But instead of tequila shots for babies, you just bring them up to the bar and you give them shots of Chunky Vegan.

[Jane Worland]

I love it. A little pop up in one of the stores or at the farmer's market and, you know, bring your baby over and feed them.

[Guy Raz]

And then you could have tequila shots for the parents.

[Jane Worland]

Absolutely. Because that's what you need.

[Guy Raz]

And then the baby's eating the Chunky Vegan, the mom's got a little tequila and soda water.

[Jane Worland]

Yeah, it's working for me.

[Guy Raz]

Our next business. We're going to take a quick break, but when we come back, another caller, another question and another round of advice. I'm Guy Raz. Stick around. You're listening to the advice line on how I built this lab. Who doesn't love saving money? So when Mint Mobile said it was easy to get wireless for $15 a month with the purchase of a three month plan, I called them on it. Turns out it really is that easy to get wireless for $15 a month. Before Mint Mobile, I was paying hundreds of dollars a month for my family's cell phone plan. Not anymore with Mint Mobile. To get this new customer offer and your new three month premium wireless plan for just 15 bucks a month, go to mintmobile.combilt that's mintmobile.combilt cut your wireless bill to 15 bucks a month at mintmobile.combilt $45 upfront payment required, equivalent to $15 per month. New customers on first three month plan only speed slower above 40g gigabytes on unlimited plan. Additional taxes, fees and restrictions apply. See Mint Mobile for details. As a B2B marketer, you know how noisy the ad space can be. If your message isn't targeted to the right audience, it just disappears. But with LinkedIn ads, you can precisely reach the professionals who are more likely to find your ad relevant. Using LinkedIn's targeting capabilities, you can reach professionals by job title, industry company and more. Now, if you've been listening to this show for a while, you might know that I'm a small business owner myself. And LinkedIn has been a huge asset for my production company. In fact, when I look for new hires, LinkedIn is one of the first places I go. Start converting your B2B audience into high quality leads today. We'll even give you a $100 credit on your next campaign. Go to LinkedIn.com BuiltThis to claim your cred credit. That's LinkedIn.com BuiltThis. Terms and conditions apply. LinkedIn, the place to be. To be. And now a word from our sponsors at Betterment. Do you want your money to be motivated? Do you want your money to rise and grind? Do you think your money should get up and work? Don't worry. Betterment is here to help. Betterment is the automated investing and savings app that makes your money hustle. Their automated technology is built to help maximize returns, meaning when you invest with Betterment, your money can auto adjust as you get closer to your goal rebalance. If your portfolio gets too far out of line and your dividends are automatically reinvested, that can increase the potential for compound returns. In other words, your money is working like a dog while you can be sleeping like one and snoring like one too. You'll never picture your money the same way again. Betterment, the automated investing and savings app that makes your money hustle. Visit betterment.com to get started. Investing involves risk. Performance is not guaranteed. Welcome back to the advice line on how I built this lab. I'm Guy Raz and my guest today is Dermalogica founder Jane Worland. And Jane, what do you say? Let's take another call.

[Jane Worland]

Yeah, let's take it.

[Guy Raz]

Hello, welcome to the advice line. You are on with Jane Whirlwind. Please tell us your name, where you're calling from, and a little bit about your business.

[Molly Brubaker]

Hey, Jane. Hey Guy. My name is Molly Brubaker. I'm the founder of Baby Booty and we are based in Portland, Maine. Baby Booty is boutique fitness for parents where you bring your baby or toddler along but the focus is on you. So we offer energetic fitness classes based on the everyday movements of new parenthood so you can focus on getting stronger physically, emotionally and mentally. Our studios are located in Portland, Maine and Boston, Massachusetts with a hope to franchise at some point.

[Guy Raz]

Awesome. Well, thank you for calling in, Molly. So Baby Booty like boot. Like boot. Tea is like boot camp kind of thing. Yeah, like ish.

[Molly Brubaker]

Work your booty.

[Guy Raz]

Work your booty. I got you.

[Molly Brubaker]

As they get stronger.

[Guy Raz]

Yeah, I got you. Yeah. And you can in the classes like what? You bring your baby to the class and the babies just kind of like wander around and do their thing or are they, like, deposited in another room where they're cared for?

[Molly Brubaker]

Okay. So we kind of seek to eliminate the need for childcare. So your baby's there. We have baby proofed studios. The babies are socializing, they're playing, they're eating snacks, they're playing with the toys or they're strapped to your body.

[Jane Worland]

Wow.

[Guy Raz]

So you've got like goldfish crumbs on the ground and apple juice spilled and you got like the workout class going on all around it.

[Molly Brubaker]

You know, it. It's a bit chaotic, but it really works. It's amazing, actually, to see the chaos. But the focus is there for the parents. So we welcome baby wearing. So if you have an infant, you can strap them on so you don't have to think about them. We have parents with toddlers four and under who are, you know, cruising around on bikes, weaving in and out of our feet. But really it's a win win because you don't, you don't need childcare. You can focus on yourself for that hour. And then your baby also gets to socialize.

[Guy Raz]

Yeah. I'm on your website now and I see you literally, like, half of these moms have their baby Bjorns on.

[Molly Brubaker]

Yeah.

[Guy Raz]

And the baby, like from the hangover, and you've got them exercising with the baby in the Baby Bjorn.

[Jane Worland]

Is each of them with their own baby or can you kind of swap your babies? I'm teasing. I'm teasing.

[Molly Brubaker]

I mean, our instructors are known to carry other people's babies around if they need help. But literally, like, I look around, I look around my classes, and I'm like, why are more people not seeing how badass all these parents are?

[Sarah Wyman]

They're here.

[Molly Brubaker]

They're getting physically stronger after having a baby or becoming a new parent. And one thing that's really special about baby Booty is that every single class is half workout, half social circle. So I'm trying to find that sweet spot between. You can socialize, you can connect with other parents, and your babies are there, but they're not the focus. I think there's. In our, in our culture, there's really like, kind of a lack of support for new parents. Right. And that's symbolic in that I've been.

[Guy Raz]

Yes. Especially moms and I'm a dad. And I can say that as having been there 15 years ago. What's your question that you brought for us today?

[Molly Brubaker]

Yeah. So how can I shift the mindset and behavior of my current and potential customers to also prioritize self care by coming to baby Booty and not feel guilt in a culture where we feel like our kids always come first.

[Guy Raz]

Got it. Okay, we'll get to that question in a sec. Jane, let's bring you in. Questions, questions, questions for Molly.

[Jane Worland]

I love what you're doing. So let me backtrack because I'm quite excited about all of this. When we started Dermalogica, we quickly realized. We started with education and classes and what we quickly realized was students who were already qualified and working in salons were coming back to the same class more than once, which seemed odd because they'd already learned, you know, about acne or whatever it was. What we realized was they weren't just coming for the education, they were coming for the community. And I think that's exactly what you've got. I think you've got a workout studio. But what is. I'm willing to bet one of the strongest pulls for people to come there is because, yes, they can bring their baby. So that solves the childcare issue. Secondly, they're with a like minded group. It's connection, it's community, it's sisterhood. It is knowing that you're not on your own, knowing that you're not the only one that doesn't get it right first time. That is critically important because what everyone is craving right now is community and connection. So I would just really emphasize to you, don't underestimate this community aspect. Make every excuse you can to have them come into the studio. Whether it's a workshop, whether it's a baby class, whether it's somebody giving a presentation on something, get it on social media. I looked at your Instagram just quickly and you've only got a little over 3,000 people. You can get more than that.

[Guy Raz]

It's pretty good, actually.

[Jane Worland]

It's not bad. But your moms can keep. Your moms can kind of flesh that out themselves. You know, have them post, do little competitions when they post. Anything you can think about, any idea that builds community, Build it in your business.

[Molly Brubaker]

Yeah, for sure.

[Jane Worland]

So do you have a membership? There's a membership aspect to this. And what does that look like?

[Molly Brubaker]

Yeah, so you can join as a unlimited member. You get access to on demand classes, live stream classes, unlimited classes in the.

[Jane Worland]

Studio, and sort of what's ballpark pricing on your membership?

[Molly Brubaker]

It's roughly like $89 a month. It's very affordable.

[Jane Worland]

Okay, great. And I can take out a month to month or can I Take out six month or a year. How does it work?

[Sarah Wyman]

Yep.

[Molly Brubaker]

You can do month to month, or if you do six months upfront, you get a little bit of a discount.

[Guy Raz]

Yeah. Molly, a couple questions for you. First of all, I mean, you mentioned that you'd like to be, you know, one day, you've got two locations now you'd like to franchise. How is. Give me a sense of how the business is doing now. Are. So are you guys profitable yet? I mean, it's tough. It's a new business. But where are you right now with the business?

[Molly Brubaker]

Yeah, no, we are not profitable. I have no outside funding, so I've bootstrapped this entirely. I've taken some really big risks, some scary risks in terms of opening my second studio in Boston. Obviously, it's a lot more expensive than Maine. And I've had to make some really tough, tough decisions. I haven't paid myself ever. I had to just let go of a manager who. A beloved manager, just because I couldn't pay her. So I, you know, I have a big vision and I am not going to give up. But, yeah, it's definitely hard and just scraping by each month. You know, I'm just, like, treading water, like, keeping my head up, keeping a positive attitude.

[Guy Raz]

Yeah, I love that. And thank you for saying that. First of all, here's the thing. I mean, what Jane tapped into. I mean, social media, we tend to overemphasize the importance. I think we overemphasize the importance of it. And I'm not a huge fan of it myself, but I do recognize that there are big parts of it that are critical. And in this case, what you're trying to do is to remind new parents. And I think probably most of your clients are women, but I do see some men in the classes as well. So new parents, that they gotta give themselves, like, they have to take care of themselves, too, because it's part of being a good parent. And taking care of your child, especially when they're little, is taking care of yourself. And what your value proposition here is, we're gonna make it easy for you. Just come. Just show up. And I think that if there's a way to kind of send that message through videos, I mean, you probably are already doing some of that, but I would really lean into that. That idea of, like, bring you and your baby and just come, and we will take care of everything else.

[Jane Worland]

Yeah, we're here. Your community's here, and we're waiting for you. Yeah, I have a quick question. Why did you Open the second. What prompted you to open the second location in Boston when you hadn't? You said you've never drawn a salary. I totally understand all of that. That's very normal. But why did you then expand to a second location?

[Molly Brubaker]

So when I started the business in 2021 here in Portland, Maine, I also started doing pop up classes in Boston in that area because that's actually where I'm from. And I was just so excited. I just felt there was a need as I was a brand new mom myself and I just thought there's so many parents who could, who could utilize this. And it was successful in the pop ups that I then said, well, we should just have our own studio space because the idea is to really have that home base for new parents to have a place to go and a sense of purpose.

[Jane Worland]

So for all the right reasons. But did you sign a lease on the premises?

[Molly Brubaker]

I did, yeah.

[Jane Worland]

How long is your lease?

[Molly Brubaker]

It's five years.

[Jane Worland]

Okay, so that's a stretch because you were how many at that time when you opened in Boston? How many? And was it just you teaching or did you have other people teaching with.

[Molly Brubaker]

You or so in, in total, my total team between the two studios, I have 17 instructors.

[Jane Worland]

Okay.

[Molly Brubaker]

And when I opened, I had, yeah, I had a team, I think of six and a. And a manager. So I do go down, I do go down there as often as I can. And you know, I, I've learned actually I have to run that studio a little bit differently than I do in Maine just because the clientele is different and it, and it's so nuanced because a market like Boston is a big city. We have a lot of more working moms, career moms, they're going back to work. So I'm trying to navigate all of those nuances within that demographic and figure out the right messaging.

[Jane Worland]

And do you have a manager in Boston?

[Molly Brubaker]

I do.

[Camille Hardy]

Yep.

[Jane Worland]

You do. Okay. So they have to be your proxy. You've signed a five year lease, so you're in. However, I would say that that's a big chunk to bite off and try and carry the cost of that, the overhead of that and just the attention and energy of having to do that. Portland is a great location. Boston is a great location. I would think one would be enough to manage until you feel really strongly you've got it worked out and then expand to the second. But that's, you know, that's looking in the rearview mirror. Cause you're already in there. But that's the balancing act. And you're picking up a lot of overhead there, I would imagine.

[Molly Brubaker]

I'm just laughing. Cause a lot of people told me I was crazy. I opened the second location when I had a six month old baby and a toddler.

[Guy Raz]

And we've had much crazier stories on the show. I think one of the. Look, I think you have an opportunity here and clearly you're aware of it. I mean, you've got an opportunity here to really build and deepen the community. And I think one of the, in addition to this idea of making it easy, one of the things I think you can do, it's hard. You're a mom, you're a parent, you gotta raise kids too. But if baby Booty, at least in the Boston location, can be even more of a360 location, could you have a cooler that sells premium baby food? Could you have maybe apparel? Maybe you are selling apparel already. Are you selling baby products? Are you inviting pediatricians? I mean, there's tons of. Boston is one of the medical centers of the United States. And so I would imagine there are tons and tons of neonatal specialists and maternity care specialists who would be delighted to come and talk, do a talk for free. Obviously moms are busy, they don't have tons and tons of time. But all of those things generate buzz and interest. And so to me, you know, it's hard. It's not gonna be easy. It's not gonna be easy. Molly, you've heard the show, you know how much of a sacrifice it is. But given that you've got the space and you've got the, you know, you've got the critical mass there, I think you can really think of it more as much more than only a fitness space.

[Jane Worland]

Yeah.

[Molly Brubaker]

Awesome.

[Sarah Wyman]

Yeah.

[Jane Worland]

And think of it as your community clubhouse.

[Guy Raz]

Yeah.

[Jane Worland]

Yeah.

[Molly Brubaker]

That's cute. Yeah, I love all that. I love when you said have it be more of a 360. And you know, we're definitely trying. We've brought in CPR workshops and can I, you name it different mom's night out and things like that. And in Boston, I am facing, you know, the clientele just feeling like that competition of. They have so many other choices of things to do with their kids. They're so busy, they're working the kids in daycare, they're going to swim class and gymnastics. And so, you know, how do I shift them to get into my, you know, my pump station, my mom's club? You know, it's that mentality that has been really challenging.

[Jane Worland]

And that may teach you something also Interesting. You may find that your business model works better in a smaller community and not a city. And there's plenty of businesses that know, you know, they know that target and that's what they focus on. And conversely, if you feel like you can compete against the noise of the city and all the other options that.

[Guy Raz]

There are to go there, then go for and partnerships. Partnerships. Partnerships, right. Am I saying that three times? I don't know. People just say things three times in a row. But if you can start to even reach out on all LinkedIn emails, reach out to baby brands, stroller companies, other brands that may want to come and talk to your clients about what they offer, those brands will often promote. They'll often say, we're going to be at Baby Booty. And so little things like that actually can have a cumulative effect over time. I think people are surprised at how often they'll receive a response when you just reach out.

[Jane Worland]

100%.

[Molly Brubaker]

Yeah, for sure.

[Guy Raz]

All right. The company's called Baby Booty. Molly Brubaker, congrats. Thanks so much for calling in. Good luck. We'll be keeping tabs on you.

[Molly Brubaker]

Hey, thank you, Jane. Thank you, Guy. What an honor to talk to you. I love it. Thank you guys so much. And it's not just for mom. So you know, Jane, Guy, if you guys want to come and work out with us and dance, we'd love that.

[Guy Raz]

I'll put my 15 year old in the, in the Baby Bjorn. She's a little heavy. He's a little heavy.

[Molly Brubaker]

Oh, I love it. You can just strap him on your back.

[Jane Worland]

My 25 year old can carry me in.

[Guy Raz]

All right, we're going to take another quick break, but we'll be right back with another caller. Stay with us. I'm Guy Raz and you're listening to the advice line right here on how I built this lab.

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[Guy Raz]

Welcome back to the Advice line on how I built this lab. I'm Guy Raz, and today I'm taking your calls with Jane Whirlwind. Let's bring in our next and final caller. Welcome to the advice line. You're on with Jane Whirlwind. Please tell us your name, where you're calling from, and just a little bit about your business.

[Sarah Wyman]

Hi, Jane. Hi, Guy. Hi, I'm Sarah Wyman, and I'm calling in from Lakeville, Connecticut. I'm the founder of Paradisport. It's like, spelled like paradise with no e at the end. We make performance underwear for athletes designed by women. For women. With our guaranteed stay in place promise. All of our products are certified BPA and PFAS free. Made as sustainably as possible and built to last.

[Guy Raz]

Awesome. Well, thank you for calling in Paradis Sport. I love it. And so, underwear, how did you start this brand? Tell me about it.

[Sarah Wyman]

This is really something that I found I needed. I had worn the same brand of active underwear for about 10 years. I played sports in college. I played Division 1 sports, and I'm now still a very active person.

[Guy Raz]

Wow. What'd you play, by the way?

[Sarah Wyman]

I played field hockey, ice hockey, and lacrosse.

[Guy Raz]

Wow. So you're no joke, Division 1 athlete.

[Sarah Wyman]

Well, I'm now in my late 40s. I am still active skiing and running and hiking with my family. And the brand of active underwear I'd worn for years changed their cut and fabric and didn't work for me anymore. I ordered all these other brands. None of them were. Some of them were really pretty bad. I'm trained as an architect and landscape architect, and I've been running my own design business for 18 years now. And I sort of have that design mentality. And I thought, this is crazy that there aren't better options for active women. I just want something that I can go on a hike in and not have to worry about adjusting my underwear the whole time.

[Guy Raz]

Yeah.

[Sarah Wyman]

And then I started talking to friends, and I started realizing that there are a lot of other women out there who are looking for better products in this category. Having that design mentality. I started calling around to factories and ended up finding after a lot of calling in factories in Asia and in the US Found an awesome designer in Vermont who had experience designing for other underwear brands and for NASA and for the US Military actually. And she came up with our first prototype, which we then tested with Division 1 athletes, and we prototyped for a good year and a half. We had eight rounds of prototypes. So we've been very laser focused on just underwear and doing it really well.

[Guy Raz]

So you started this because you wanted to solve a problem that you had. You found a designer and now you've got, from what I gather, two different sort of designs, Right?

[Sarah Wyman]

Well, so we have two different lines for which we have a bikini and a thong. One is seamless. They're knit on circular machines, and they don't have any side seams. We have a natural fiber line that's made with fabric that comes from sustainably harvested beech tree pulp. And we're adding a couple new styles. We're right now in development with a boy short and a hipster.

[Guy Raz]

And Sarah, tell me a little bit about your entirely self funded. Yes, this bootstrap. Okay. And mostly direct to consumer. So what are you guys roughly doing in sales right now? Have you cracked like 50, $100,000 a year?

[Sarah Wyman]

We're close. We're really close.

[Jane Worland]

Nice, nice.

[Guy Raz]

Congrats. That's great. All right. How can we help you today?

[Sarah Wyman]

So the question that I had is that we've been laser focused on just underwear and doing it really well and trying to own that space. We do have customers asking us to work on a sports bra or sports shorts. What do you think about adding one or two other verticals like sports bras or sports shorts at this point in our process? Or should we just own underwear?

[Guy Raz]

Jane, who launched with 20 plus different SKUs. Jane, what do you think?

[Jane Worland]

First of all, I love this. I think it's great. I think you have a real shot of building a brand with this. I'm on your website. I love these three women running through the field with buffalo bison in the background in their underwear. It's just fantastic. It's very high quality. We need underwear that works like this. And I think I would not expand. You've got to own this underwear niche. You've got to be. When I think underwear, I got to think parody. I think that there's all kinds of opportunities to expand within the underwear. I don't know. I love Pilates. Pilates underwear. We need something when we're doing standing leg series. Trust me, you've got a pregnant woman in one of your shots. But pregnancy underwear, there's specific sports, I imagine. Like, I don't know, hurdles, pickleball, which is huge. Men's, I think could be the next big step. I wouldn't charge into swimwear and shorts and all the rest of it. Until you've got a great product going here and you've got great attention from press, I wouldn't spread yourself too thin.

[Guy Raz]

I'm going to jump in and make a counter argument to you, Jane.

[Jane Worland]

Okay, you go, guy.

[Guy Raz]

I actually think, first of all, I think that being a women's brand is the way to go, at least for now. The thing about sports bras, to me, I would say you should go for it because you've already solved the underwear problem. And I would imagine. And again, I'm a guy here, so I don't know this intimately as the two of you, but I would imagine that that's the other problem that a lot of women athletes have. Right. Which is dealing with a bra or a top that isn't holding things together. And if you know that you've solved the problem with underwear, I'm pretty sure you will know how to solve the problem with tops and sports bras as well. And I would think those two together would be a really powerful. Sorry, go ahead.

[Jane Worland]

It's two totally different parts of your body. I mean, a bra is very specific. I mean, whether it's your size, it's your cup size. Most people haven't got a clue what size bra they should be wearing. And I love that whole idea and. But I think it's too soon. You're going to distract yourself with the underwire versus the front forcing folding bras, the expandable straps, the crossover.

[Guy Raz]

The sports bras don't have wire in there at all, do they?

[Jane Worland]

But maybe. Well, that's probably one of the reasons why people, if you're larger breasted, you don't normally find one that really works for you. If you put on one without an underwire, it is more comfortable, but then you look as if you've got a dachshund strap around your chest. Everything sort of folds into the middle. So I think it's not that I don't think you should ever do underwear like bras and slips and petticoats or whatever the heck's going on at that time. But I think there's such a market in lower half underwear before you concentrate on top half.

[Guy Raz]

I mean, she does have an opening here, Jane. Because it's called paradisport, not paradis underwear. So that's true. I mean, there's a bigger vision here, Sarah. Right.

[Jane Worland]

Okay. All right.

[Sarah Wyman]

Maybe. But I do think that bras open up, they require so many sizes and that with minimum orders per size, that's a huge hesitancy that I have there. But I also, I love the idea of doing one thing really well.

[Guy Raz]

But if you want to scale something right, you've got a lot going for it. You got a great logo, you got a good name. I mean, under underwear by women, for women. You've got underwear for women athletes. I mean, you've got a lot going on. And I wonder whether you can build a whole business and scale a whole business on just one thing, right? On just underwear. Especially as the other. The big 800 pound gorillas in the space, the aloes and the Lululemons and others who they could start to make underwear. I don't know if they do. So I wonder whether there is an argument to be made that despite the complexity, it is worth the risk.

[Jane Worland]

I think there are companies that are known for their underwear, their lingerie, you know, and they may do panties and bras. But in any event, I love the idea of going narrow and deep. I think there's enough crazy people like me that really think about underwear in a different way. That would be your customers. We might be divided here, guy. I say go narrow and deep, or.

[Guy Raz]

Divided, but I love that. And by the way, this is the longest conversation I've had about women's underwear in my whole life. By the way, what is the name Paradis? Where does that come from?

[Sarah Wyman]

So it's paying homage to Marie Paradis, who is the first woman to climb Mont Blanc in the tallest peak in the Alps.

[Guy Raz]

Oh, I love it.

[Jane Worland]

Okay, you just. You had me at Marie.

[Guy Raz]

What?

[Sarah Wyman]

It's an amazing story too. She went up in 1808 with a party of men and she was wearing a wool skirt and leather shoes, leather town shoes. And she persisted and.

[Jane Worland]

Oh, you've got it on your website. Wait, I've just found her.

[Guy Raz]

And imagine how much more comfortable that climb would have been with your underwear.

[Sarah Wyman]

That's what we were thinking. We hope she would support our efforts to outfit women for comfort and performance. Yes.

[Jane Worland]

This is a great piece on the website. This is Marie's story. Plus I think that. Who are the Marys of today? I have a niece who's an ultra athlete in the uk. She's a GB athlete and she competes in Ironman and she just rode across the Atlantic literally with two other women. Yeah. And they are out there, the Marie's of the world. Marie Paradis is out there and waiting for your underwear.

[Guy Raz]

And look, you're coming to the table with so much like standing as a former D1 athlete, Sarah. So, I mean, yes, you know, I can imagine that. Are you, do you have any ins at some of the universities? And I mean, are you able to get these to college students who women who are playing on the Stanford soccer team or the field hockey team at wherever.

[Sarah Wyman]

Yes, I played at Dartmouth College and the field hockey and lacrosse players have been my interns and fit testers. And they're incredible.

[Guy Raz]

Yeah, I love it.

[Sarah Wyman]

I'd love to reach other college athletes as well.

[Guy Raz]

I think we're going to be hearing a lot more about this brand in the next couple of years. Sarah, I say go into bras and sports bras. Jane says, don't one of us. We might both be right.

[Jane Worland]

I say listen to Sarah Blakely's interview with Guy. That was one of your early ones. Spanx.

[Guy Raz]

Yep. She did one thing right. You're right.

[Jane Worland]

Focus on that and then you can expand. That's my model for you, Spanx.

[Guy Raz]

I think that's good advice. Sarah wyman, parody sports Congrats. Thanks for calling and good luck.

[Sarah Wyman]

Thank you so much for having me on the show. And Jane, thank you so much for everything you've done for women who own businesses. Really incredible.

[Jane Worland]

Thank you. To be continued. But thanks so much and good luck. You've got something here.

[Sarah Wyman]

Thank you so much.

[Guy Raz]

Thank you. Jane, before I let you go, I want to ask you a question about if you could go back in time and you could say, jane, do this, do that, or know this. What's something that you wish you knew that might have been just to help, a little bit more helpful?

[Jane Worland]

Oh, there's probably so much. But I think the one thing that does come to mind is that I wish I'd known sooner that there are no real experts out there. I mean, there are people that have more experience and they may have had more success and they may have made more money, but it doesn't mean that they're experts about your business. You know your business the best. You know what's driving it for you emotionally. You know your customers when you're an entrepreneur. And I, for a long time, I felt like I didn't know very much. I was kind of winging it. I was having some lucky hits. And there must be experts out there that could be doing a lot better job. And then it wasn't too many years before I realized, actually, no, not always. You can hire in people to assist you, but there's no one that's going to run your brand or love your.

[Guy Raz]

Brand the way you do, for sure. Jane Whirlwind, thank you so so much for coming on the show.

[Jane Worland]

Thank you Guy. Thanks so much for having me back. I loved it.

[Guy Raz]

That's Dermalogica co founder Jane Whirlwind. And by the way, if you haven't heard Jane's original How I Built this episode, you've got to go back and check it out. You can find a link to it in the podcast description. And here is one of my favorite moments from that interview.

[Jane Worland]

We went to a contract manufacturer in Los Angeles, literally sort of fell on our swords and told him our dream, gave him the pitch and said we need you to do like a test run for us. He said, look, I have absolutely no reason to do this because 99% of everyone that sits opposite me telling me this story does not succeed. But for some crazy reason, I think you've got something interesting and I want to be in for the ride.

[Guy Raz]

Thanks so much for listening to the show this week. Please make sure to check out my newsletter. You can sign up for it for [e-mail] each week. It's packed with tons of insights from entrepreneurs and my own observations and experiences interviewing some of the greatest entrepreneurs ever. And if you're working on a business and you'd like to be on this show, send us a one minute message that tells us about your business, the issues or questions you'd like help with, and hopefully we can help you with them. And make sure to tell us how to reach you. You can send us a voice [e-mail] or call us at 1-800-433-1298 and leave a message there and we'll put all this in the podcast description as well. This episode was produced by Katherine Cipher with music composed by Ramtin Arablouei. It was edited by John Isabella. Our audio engineer was Neil Rausch. Our production staff also includes Alex Chung, Carla Estevez, Chris Messini, Devin Schwartz, Elaine Coates, J.C. howard, Kerry Thompson, Neva Grant and Sam Paulson. I'm Guy Ra and you've been listening to How I Built this. If you like How I Built this, you can listen early and ad free right now by joining Wondery plus in the Wondery app or on Apple Podcasts. Prime members can listen ad free on Amazon Music. Before you go, tell us about yourself by filling out a short [e-mail] survey did you know that after World War II the US government secretly brought brought former Nazi scientists to America in a covert operation to advance military technology? Or that in the 1950s, the US army conducted a secret experiment by releasing bacteria over San Francisco to test how a biological attack might spread without alerting the public? These might sound like conspiracy theories, but they're not. They're well documented government actions that were hidden away in classified files for decades. Each week on the new podcast Declassified mysteries, host Luke LaManna uncovers shocking truths that powerful forces never wanted you to know. Stories of COVID experiments, secret operations, and unsettling connections that have had lasting impacts on our world. The stories are real. The secrets are shocking. Follow redacted Declassified Mysteries with Luke lamanna on the Wondery app or wherever you get your podcasts for ad free access. Join Wondery plus in the Wondery App or Apple Podcasts. Start your free trial today.