Podcast
How to Wow
Hosted by Nic Welsh · EN
Are you a business who wants to make more money? Want to keep your customers coming back time and time again? Want to end those feast and famine months?
How to Wow is the podcast that gives you all the ways to keep your customers coming back for more, increase how much they spend with you and become the most recommended in your industry. Hosted by Nic Welsh, each episode is jam packed with ways you can elevate your business to new levels. There are easy takeaways at the end of each episode that you can start using today. Nic has over 20 years experience managing customer facing teams across the corporate world and running her own businesses. Nic knows how to make your customers go WOW! and create customer loyalty.
Make sure you listen and subscribe every Thursday.
Hosted on Acast. See acast.com/privacy for more information.
10episodes
Episodes
Newest firstAll episodes
Are you leaving your clients high & dry at the peak moment?
Nov 28, 202400:24:23Tap to summarizeDo you put all your effort into getting your clients over the line but feel like you're running about like a headless chicken getting them up and running post sale?What post sale impression are you giving your clients? How are you making them FEEL? This week Nic is talking about your client onboarding. This is the easiest part of the customer journey to WOW your clients and start your relationship off on the right path. However, this is the easiest part you can really disappoint your clients. We would love to know what you think about this episode and any suggestions you would like to hear about on future episodes, so email Nic at hello@nicwelsh.co.ukYou can also follow Nic on:Instagram - https://www.instagram.com/the_customer_experience_proLinkedIn - https://uk.linkedin.com/in/nic-welsh-4552131a3 Hosted on Acast. See acast.com/privacy for more information.
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How to use awards to the maximum!
Nov 22, 202400:30:22Tap to summarizeDo you feel the ick when self-nominating your business for awards or go blank when faced with the questions? This week's special guest is Emma Hewitt. Emma is a Business Awards Adviser helping small business owners to build awards strategies. She helps boost confidence and visibility and business opportunities through awards. She supports clients with finding awards, writing entries, repurposing content and promoting their achievements.Nic will be talking to Emma about what to look for when entering awards, building an awards strategy across the year (yes a strategy for awards!!) and Emma's top tips for making the most out of being nominated. Spoiler alert its not all about winning!You can follow Emma at:Linkedin: linkedin.com/in/emma-hewitt-awards/Facebook & Instagram: @emmahewittawards Website: http://welcome.emmahewitt.co.uk/home Hosted on Acast. See acast.com/privacy for more information.
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The Everybody Matters Series Round Up
Nov 14, 202400:18:29Tap to summarizeNic is rounding up the special Everybody Matters series and what she has learned from our amazing guests over the last 6 weeks. It is so important for you to become a proactively inclusive and accessible business to extend your reach and enable more people to buy from you. Nic talks about the ways you can do this in your business no matter what your budget is. We would love to hear your thoughts about this episode. You can get in touch with Nic at hello@nicwelsh.co.uk You can also get more tips by following Nic on Instagram at https://www.instagram.com/the_customer_experience_pro Hosted on Acast. See acast.com/privacy for more information.
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Everybody Matters with special guest Regina Martin
Nov 7, 202400:39:35Tap to summarizeFor the final Everybody Matters episode Nic is joined by Regina Martin. Regina is The Confidence Healer and empowers the unapologetically ambitious to build the life and business of their dreams. Regina is talking to Nic about her experiences of being a black woman in business and what businesses need to do and not do to make their businesses safe spaces for black people. This episode is thought provoking and will make you look at the make up of your business, events and awards you apply for.You can follow Regina:The Confidence Healer Facebook group: https://www.facebook.com/groups/theconfidencehealerOn Instagram: https://www.instagram.com/the_regina_martinWebsite: www.theconfidencehealer.comYou can contact Nic via email on hello@nicwelsh.co.ukFollow on Instagram at https://www.instagram.com/the_customer_experience_pro Hosted on Acast. See acast.com/privacy for more information.
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Everybody Matters with special guest Lindsay McGlone
Oct 31, 202400:46:04Tap to summarizeIn this week's special Everybody Matters mini series, Nic talks to special guest Lindsay McGlone. Lindsay is an events producer, Instagram expert and content creator. She is a huge advocate for intersectional inclusion and uses her experiences as a fat queer woman to encourage others to take up space! If you are already feeling uncomfortable with the word 'fat' being in that last sentence, you definitely need to listen to this episode.You can follow Lindsay on:Instagram: https://www.instagram.com/rollinwithlindsay_/Facebook: https://www.facebook.com/lindsay.mcglone/To go and buy your tickets for RMB 2025: https://lindsaymcglone.kartra.com/page/RMB2025 Hosted on Acast. See acast.com/privacy for more information.
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Everybody Matters with special guest Jo McMeechan
Oct 17, 202400:41:29Tap to summarizeOn this week's special Everybody Matters mini series with have the amazing Jo McMeechan. Hear Jo and Nic talking about all things inclusion and accessibility. You will be left with lots to think about for your business's accessibility (and no we don't mean having a ramp!). This is for online and offline businesses. Also hear why Jo and Nic share a special love for public toilets!You can find more about Jo on Instagram at https://www.instagram.com/jo_mc_sen_physio or on Facebook at https://www.facebook.com/jo.mcmeechanTake Jo's free quiz – How Inclusive Is Your Business? - https://jo-u6vrvskj.scoreapp.com/Jo's website is www.senstorygroup.com where you can find all the details of all her Inclusive Business Mark Hosted on Acast. See acast.com/privacy for more information.
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Everybody Matters with special guest Rupinder Kaur
Oct 11, 202400:24:56Tap to summarizeThis week we are welcoming special guest Rupinder Kaur. Rupinder is the award winning founder of Asian Women Mean Business (AWMB). She is passionate about helping Asian women unlock their silent strength to empower them to reach their full potential. Nic and Rupinder talk everything from the things that create barriers when buying from businesses to how small businesses have super powers to shine brighter than big corporates.You can follow Rupinder on Instagram at https://www.instagram.com/a.w.m.bFind out how to work with Rupinder via her website at https://www.asianwomenmeanbusiness.comWe would love to hear what you think about this episode or if you have any suggestions for future guests, feel free to email us at hello@nicwelsh.co.uk Hosted on Acast. See acast.com/privacy for more information.
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Everybody Matters with special guest Elaine Hughes
Oct 4, 202400:23:15Tap to summarizeIn the second of our special Everybody Matters series we have special guest Elaine Hughes. Elaine is talking with Nic about the things businesses need to think about from a disability and accessibility perspective. This is so much more than just looking at ramps and larger aisles if you have a physical business premises! Online businesses take note! There are big changes coming to website legislation next year which you need to be aware of!You can follow Elaine at:Instagram - https://www.instagram.com/hugheselainemFacebook - https://www.facebook.com/hugheselainemYou can also see all the information about Elaine's amazing event at Kew Gardens at https://elainehughes.kartra.com/page/kewafternoonteaIf you have any questions about this episode, please feel free to get in touch at hello@nicwelsh.co.uk Hosted on Acast. See acast.com/privacy for more information.
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Everybody Matters with special guest Alex Jay Lynam
Sep 26, 202400:38:38Tap to summarizeWe kick off our Everybody Matters mini series with the amazing Alex Jay Lynam. Alex is an intentional speaker, consultant and trainer supporting and championing business owners and community leaders through their journey of LGBTQIA+ inclusion so that they can have authenticity and inclusivity embedded into their culture. Alex will be talking with Nic about the barriers experienced by the LGBTQIA+ community when they buy from businesses. As always, there will be takeaways for you to start using in your business to start becoming actively inclusive.You can connect with Alex on Instagram at https://www.instagram.com/beyondthebinary4Alex's website is www.beyondthebinarywithalex.co.ukMake sure you join Alex's Rainbow Rally challenge starting on Monday, 30th September 2024 at https://beyondthebinarywithalex.co.uk/rainbow-rally.../Freebie just for you from Alex: https://www.canva.com/design/DAGL3uC6gLo/eNfxZ1hgQ3KoC4BhrHHfAQ/view?utm_content=DAGL3uC6gLo&utm_campaign=designshare&utm_medium=link&utm_source=editor Hosted on Acast. See acast.com/privacy for more information.
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How to Wow - Everybody Matters Mini Series is Here!
Sep 22, 202400:00:58Tap to summarizeIs your business actively inclusive and accessible to everyone? Our new How to Wow Everybody Matters mini series will bring you insights from 5 amazing guests talking about their lived experiences with Nic. There will be conversations around LGBTQIA+, fatphobia, disability and accessibility, minority communities and neurodiversity. Make sure you listen to the next 5 episodes to help expand your understanding and as always there will be takeaways for you to implement in your business. Hosted on Acast. See acast.com/privacy for more information.
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