Today’s agenda:

Introducing Max Farbsy, CEO of Customer Service
It's not personal, John
Cringe corporate speak: synergy
Hot topic: the overlap between employee and customer experience
What can we learn from customer experience? How does it relate to employee experience and satisfaction?
Why Max is our customer service expert
Sticking to the script vs. finding your voice in customer service as well as in the workplace
Authenticity and empathy is key in connecting with the customer
It's OK to say "IDK"
The key to building and maintaining strong teams is to treat your employees like you would your customers (yes, it really is that simple)
Questions/Comments

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We look forward to seeing you in our next meeting - don’t worry, we’ll have a hard stop!

Yours in Business + Bullsh*t,

Leigh, Jamie & Ashley

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Tune in to “HR Besties,” a business, work and management podcast hosted by Leigh Elena Henderson (HRManifesto), Ashley Herd (ManagerMethod) and Jamie Jackson (Humorous_Resources), where we navigate the labyrinth of corporate culture, from cringe corporate speak to toxic leadership. Whether you’re in Human Resources or not, corporate or small business, we offer sneak peeks into surviving work, hiring strategies, and making the employee experience better for all. Tune in for real talk on employee engagement, green flags in the workplace, and how to turn red flags into real change. Don't miss our chats about leadership, career coaching, and takes from work travel and watercooler gossip. Get new episodes every Wednesday, follow us on socials for the latest updates, and join us at our virtual happy hours to share your HR stories.

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HR Besties: The Overlap Between Customer Experience and Employee Experience with Max Farber

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