AI in HR: Driving Adoption, Impact, and Real Results

Guest: Tony Truong, VP of People Strategy at Chime

Summary

On this episode of At Work in America, Steve and Trish are joined by Tony Truong from Chime to explore putting AI into practice across people operations, and reshaping how HR teams recruit, support employees, and make decisions in real time.

From reducing recruiting cycle time to resolving the majority of employee inquiries through AI-powered self-service, this conversation moves beyond theory and into real-world application. The discussion highlights how data, automation, and thoughtful change management come together to create more responsive, efficient HR functions.

At its core, this episode looks at what it truly takes to adopt AI in a way that works—aligning technology with culture, building trust in new systems, and using AI not just to automate tasks, but to improve how people experience work every day.

Chapters

02:51 The Impact of AI on Work Processes

05:57 AI in Recruiting: Transforming Traditional Practices

08:48 Feedback and Adoption of AI Tools

11:54 Measuring Success: Metrics in AI Implementation

17:50 Enhancing Employee Service Delivery with AI

20:46 Cultural Alignment and AI Responsiveness

Thank you for joining the show today! Remember to subscribe wherever you get your podcasts!

The HR Happy Hour Network is sponsored by Workhuman.

Employees recognized for milestones are three times more likely to believe their company actually cares about them. Three times. So why are companies so bad at it? The stale bagels. The branded swag. The audacity. Workhuman believes milestones deserve their moment. A space for the people who know you best — your actual work circle — to reflect on your journey, your wins, your impact. The inside jokes. The big moments. All of it. It's called Service Milestones. AI finds the right people. Automation handles the rest. And employees choose their own reward — from millions of options, curated just for them. Milestone like you mean it with Workhuman, a proud supporter of the HR Happy Hour Network. Find out more at workhuman.com. Thanks for joining us.