How Leaders Can Build AI-Native Organizations

Guests: Brian Solis, Head of Global Innovation - Dave Wright, Chief Innovation Officer, ServiceNow

Summary

On this episode of System of Record, Steve Boese is joined by Dave Wright and Brian Solis, co-authors of Infinite: How Leaders Transform Businesses with AI, for a conversation about what it really takes to become an AI-native organization. Rather than focusing on AI tools alone, they explore why successful transformation requires organizations to rethink leadership, redesign workflows, and build cultures that can continuously adapt.

The discussion challenges leaders to move beyond using AI solely for efficiency and begin leveraging it to create entirely new ways of working. From organizational design to workflow orchestration, the episode offers practical insights into what separates companies that simply adopt AI from those that use it to reinvent their business. Whether you're leading HR, IT, operations, or enterprise strategy, this conversation provides a thoughtful framework for preparing your organization for the next era of work.

Topics include:

Why AI represents a fundamentally different transformation than previous technology waves.
What it means to build an "infinite company" designed for continuous adaptation.
How leadership must evolve to support AI-driven organizations.
Why workflow design is becoming one of the most important competitive advantages.
The difference between using AI for operational efficiency and using it to drive innovation.
How organizational culture, trust, and curiosity influence successful AI adoption.

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The HR Happy Hour Network is sponsored by Workhuman.

We talk a lot on this show about where HR is headed — and one of the most exciting developments I’ve seen lately is what Workhuman is doing with Future Leaders. Future Leaders is the first talent intelligence tool of its kind, helping companies identify high-potential VP+ talent already inside their organization — up to 4 years before they step into the role. And it’s not based on gut instinct or visibility. Using real-time recognition data and proprietary AI, it reveals who’s already influencing and elevating the people around them. Future Leaders from Workhuman is setting a new standard for internal talent development. Learn more at workhuman.com. Thanks for joining us.