The Hidden Power of Middle Management

Guest: Gary Cookson

Summary

In this episode of the HR Means Business podcast, host Mervyn Dinnen speaks with Gary Cookson about the often-overlooked role of middle managers in organizations. They discuss the challenges faced by middle managers, including the emotional labor they perform, the invisible work that goes unrecognized, and the need for better preparation and support. The conversation emphasizes the importance of middle managers in navigating change, particularly in the context of AI and hybrid working environments. They also highlight the need for organizations to redefine the role of middle managers and empower them to create a positive impact on workplace culture and performance.

Chapters

00:00 Introduction to Middle Management Dynamics

05:15 The Emotional Reality of Middle Management

10:05 Invisible Work and Its Impact

13:21 Navigating Change and Uncertainty

21:18 Adapting to AI and Hybrid Work

25:18 Transforming Perspectives on Middle Management

27:21 The New Manager Bounce and Its Implications

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