The Manager Method: Practical Strategies to Lead with Empathy and Confidence

Guest: Ashley Herd, Former Head of HR, Podcast Host and Author

Summary

In this episode of the At Work in America show, Steve Boese and Trish Steed welcome Ashley Herd, a former head of HR, podcast host, and author, to discuss the critical role of managers in the workplace. The conversation explores the challenges managers face, particularly regarding their mental health and the impact they have on employee experiences. Ashley shares insights from her book, "The Manager Method," emphasizing the importance of communication, empathy, and proactive leadership strategies to foster a positive work environment. They discuss the common pitfalls of management, such as the tendency to avoid difficult conversations and the pressure managers feel to have all the answers. The episode ends with practical advice for managers on how to navigate stress and burnout, both for themselves and their teams, while encouraging open dialogue and collaboration. This conversation serves as a valuable resource for anyone looking to enhance their management skills and improve workplace culture.

Chapters

01:30 Welcome, updates, and introduction

04:13 The Importance of Managers

08:43 Communication Strategies for Managers

12:04 Empathy in Leadership

19:14 Managing Remote Teams

23:37 Addressing Burnout and Stress

36:23 Resources and Takeaways

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