Why AI Transformation Requires a New People Strategy

Guest: Ravin Jesuthasan, Global Transformation Leader & Partner at Mercer

Summary

On this episode of At Work in America, Steve Boese is joined by Ravin Jesuthasan to discuss why successful AI transformation requires more than simply deploying new technology. Drawing from Mercer’s Global Talent Trends 2026 research, Ravin explains how leading organizations are redesigning work, evolving HR’s role, and focusing on skills to unlock the full value of AI. The conversation also explores employee wellbeing, workforce readiness, and the choices leaders must make to balance productivity, growth, and human impact in an increasingly intelligent workplace.

Chapters

00:00 Introduction to Transformation in Work

03:00 The Role of Technology in Work Redesign

05:54 Evolving HR's Role in Organizations

08:49 The Impact of AI on Workforce Dynamics

12:05 Understanding Employee Thriving in the Workplace

14:50 Navigating Skills and Workplace Development

18:01 The Choices Organizations Face with AI

21:06 Future Outlook on Work and AI Integration

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