Podcast
Humanity At Scale: Redefining Leadership
Hosted by Bruce Temkin · EN
Welcome to Humanity at Scale: Redefining Leadership Podcast! Join Bruce Temkin, a trailblazer in human experience management, as he reimagines leadership for today’s dynamic world—proving that true success begins with prioritizing people, including employees, customers, and the communities you serve.
In each episode, Bruce dives into the practices, mindsets, and stories that help leaders drive exceptional success—while creating a more humane and impactful world. How can neuroscience and behavioral economics shape better decisions? How are successful leaders balancing organizational goals with positive human impact? And how can we lead in ways that truly inspire humanity?
From candid conversations with executives to breakthrough insights from experts, Humanity at Scale is your ultimate guide to leading with purpose and empathy. Whether you’re a seasoned executive or an emerging leader, it will equip you with the tools and inspiration to redefine success—for yourself, your organization, and humanity.
24episodes
Episodes
Newest firstAll episodes
The “Dragon Slayer” Approach: Empowering Teams to Elevate Senior Care with Nikki Kresse
Mar 13, 202500:43:08Tap to summarizeWhat if senior living communities could transform resident care through authentic human connection?In this episode of Humanity at Scale, host Bruce Temkin sits down with Nikki Kresse, Chief Experience and People Officer at Lifespace Communities, to discuss how immersive leadership transforms senior living. Nikki shares insights from her month-long stay in senior communities, highlighting the power of human connection, intentional vulnerability, and purpose-driven culture. They explore strategies for enhancing employee engagement, reducing turnover, and improving resident experiences. From Lifespace’s "Dragon Slayer" culture to addressing industry challenges, this conversation reveals how empathetic leadership can revolutionize both workplace dynamics and business outcomes. Tune in for a compelling discussion on scaling humanity in leadership.Join them as they discuss:Understanding Lifespace: A Cruise Ship on Land for Senior LivingFrom Operations to HR: Nikki's Journey in Leadership EvolutionThe Power of Empowerment: Moving Beyond Command and ControlLiving the Experience: A Month in Senior CommunitiesMaking Experience the Differentiator in Senior LivingDragon Slayers: Building a Culture of Empowered CareTackling Industry Challenges: Reducing Burnout Through PurposeFuture of Leadership: Embracing Adaptability and GrowthNikki Kresse is the Chief Experience and People Officer at Lifespace Communities, where she leads human resources, resident experience, and communications across the enterprise. With over 20 years of experience spanning operations, talent strategy, and culture transformation, she has driven significant organizational change in healthcare, hospitality, and senior living sectors. Before Lifespace, she held key leadership positions at Michaels Arts & Crafts and G6 Hospitality, where she developed expertise in scaling businesses and building strong succession plans. In her current role. Nikki has spearheaded innovative approaches to employee engagement and resident experience, resulting in a 30-point reduction in turnover and engagement scores in the global 90th percentile. Episode Resources:Nikki Kresse on LinkedInLifespace Communities WebsiteTalent Harbour WebsiteBruce Temkin on LinkedIn
Transcribe →
Purpose, Perseverance, and People: Ryan Hogan’s Formula for Success
Mar 6, 202500:31:48Tap to summarizeIn this episode of Humanity at Scale: Redefining Leadership, Bruce Temkin hosts Ryan Hogan, entrepreneur and Naval officer, to discuss purpose-driven leadership. From selling Creepy Crawlers as a child to growing Hunt A Killer into a $55 million business, Ryan shares how perseverance, empathy, and understanding your team's "why" transform organizational culture. Through personal stories and actionable insights, Ryan highlights how authentic, caring leadership can inspire growth, foster trust, and create meaningful impact in both business and life.Join them as they discuss:The Entrepreneurial Journey Begins with Creepy CrawlersPurpose Beyond Profit - Leading with People in MindNavigating Crisis While Maintaining CultureThe Power of Immersive StorytellingReimagining One-on-One Leadership ConnectionsRyan Hogan is a serial entrepreneur, Naval officer, and co-founder of Talent Harbor, revolutionizing sales recruiting with a transparent, flat-fee model. At Talent Harbor, Ryan focuses on sourcing high-impact sales leaders who fit strategically, culturally, and operationally. Previously, he co-founded Hunt A Killer, named one of Fast Company’s Most Innovative Companies and Inc.’s fastest-growing CPG company. A former Surface Warfare Officer, Ryan combines military discipline with entrepreneurial vision to build stronger teams and drive meaningful organizational growth.Episode Resources:Ryan Hogan on LinkedInTalent Harbour WebsiteBruce Temkin on LinkedIn
Transcribe →
From Profit to Purpose: Rethinking Design’s Role in Society with Don Norman
Feb 27, 202500:40:19Tap to summarizeCan design truly make our world better? In this episode of Humanity at Scale, Bruce Temkin welcomes legendary design thinker Don Norman, co-founder of Nielsen Norman Group, to discuss the shift from human-centered to humanity-centered design. They explore how design must address societal and environmental impacts, rethink AI’s role as a creative tool, and move beyond profit-driven metrics to measure real human impact. Norman challenges traditional problem-solving, advocating for community-driven solutions and ethical, sustainable design. They also discuss the Don Norman Design Award’s mission to empower future designers. This thought-provoking conversation is essential for leaders and creatives striving to design a better world.Join them as they discuss:Don Norman's Journey: From Engineering to Design PioneerAI's Role in Design: A Powerful Tool, Not True IntelligenceThe Evolution of "Design of Everyday Things"Beyond User-Centered: Embracing Humanity-Centered DesignRethinking Success: Moving Past Profit-Only MetricsEmpowering Designers to Lead Organizational ChangeThe Don Norman Design Award: Supporting Early-Career InnovationLeadership Skills for the FutureDon Norman, a pioneering voice in design, is currently in his fifth “retirement,” dedicating his time to the Don Norman Design Award & Summit (DNDA), which champions Humanity-Centered Design (HCD+). He co-founded the Nielsen Norman Group, was the founding director of The Design Lab at UC San Diego, and served as VP of Apple. A member of the National Academy of Engineering, his work has redefined design’s role in sustainability, ethics, and human impact. His latest book, Design for a Better World, expands design thinking beyond individuals to societal and environmental well-being.Episode Resources:Don Norman on LinkedInNielsen Norman Group WebsiteTalent Harbour WebsiteBruce Temkin on LinkedIn
Transcribe →What is Humanity at Scale?
Feb 24, 202500:01:06Tap to summarizeGet ready for some exciting conversations and amazing insights. First episode is on Thursday 27th February
Transcribe →