In this episode of Icons and Ideas, Peter Mallouk talks with Franklin Templeton CEO Jenny Johnson about the current forces reshaping investing and asset management.

Johnson shares her journey from working summer jobs in the firm’s mail room to leading a $1.7 trillion global investment firm. She discusses how artificial intelligence is changing the workplace, why access to private markets is expanding beyond institutions, and what investors should understand about private equity and private credit.

They also explore leadership lessons from decades in financial services, how firms evaluate acquisitions, and why culture and collaboration matter when building successful teams.

This episode includes a paid advertisement purchased by a sponsor for placement on a Creative Planning podcast. The advertisement does not constitute or imply an endorsement, recommendation or affiliation between the sponsor and Creative Planning.

(00:47) Jenny Johnson’s path from the mail room to CEO of Franklin Templeton

(03:00) Career lessons from working across operations, technology and multiple parts of the business

(05:47) AI, workplace change and why companies struggle to adopt new technology

(08:58) Why private markets have grown so quickly and what’s driving the shift

(13:11) Expanding access to private markets and what it could mean for investors

(16:53) Private credit risks and what investors should understand

(21:30) Enterprise software, AI disruption and the future of major platforms

(24:04) AI, blockchain and tokenization: the next wave of financial innovation

(26:09) How leaders evaluate when to acquire and when to build organically

(28:43) The “3 C’s” Jenny looks for in acquisitions: client focus, collaboration and continuous improvement

(32:52) Creating opportunities for women in leadership roles

(35:59) What success looks like for Franklin Templeton in the next decade

(36:45) The challenges and benefits of being a public-facing CEO and representing a global firm

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