Many L&D programs build skills but fail to shift performance. Matthew Richter joins IDIODC to explore why that gap exists and what to do about it.

He breaks performance down into five factors and shows exactly where L&D can and cannot influence each one. That distinction matters. It changes how you diagnose problems, how you scope solutions, and how you talk to business leaders about what learning can realistically deliver. You will leave with a sharper lens for targeting your budget, a cleaner argument for stakeholders, and a practical framework for choosing interventions that move real business outcomes.

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Matthew Richter is President of The Thiagi Group and co-founder of The Learning Development Accelerator (LDA). He has spent two decades consulting and delivering training for organizations including Microsoft, EA, Grant Thornton, and Sony. His work sits at the intersection of performance, motivation, and learning design.

Matt is also a game designer, facilitator, and public speaker. He has presented at The Gates Foundation, ISPI, Training Magazine, and ASTD, among others. He co-authored LOLA: Live Online Learning Activities with Sivasailam Thiagarajan and teaches leadership at EMLyon Business School in France

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Beyond Skills: The Five Real Drivers of Workforce Performance