Are missed phone calls quietly costing your business customers and trust?

In this episode of Imperfect Marketing, Kendra sits down with Laurent to talk about the rapidly evolving world of AI, specifically voice AI, and why it’s becoming one of the most important tools for small businesses.

Laurent shares his perspective after more than 20 years in digital marketing, SEO, e-commerce, and technology. Together, they explore how businesses are using AI to improve customer communication, create stronger trust, and avoid losing opportunities through missed calls and poor customer experiences.

This conversation goes beyond prompts and automation. It dives into the human side of AI, including emotional intelligence, customer trust, and why understanding your audience still matters more than any tool.

You’ll also hear:

Why voice AI is making a comeback in business communication
How AI receptionists can support local businesses
The surprising SEO benefits of voice AI
Why AI should enhance humans, not replace them
Practical advice for business owners who feel overwhelmed by AI

Laurent also shares one of the best perspectives on AI adoption we’ve heard yet: if you missed one wave of technology, don’t worry, another train is always coming.

If you’ve been wondering how AI can actually help your business in a practical, customer-focused way, this episode is packed with insight.

About Our Guest

Laurent is an entrepreneur and AI innovator specializing in voice AI technology for local businesses. With more than two decades of experience in digital marketing, SEO, SEM, e-commerce, and web ventures, he now focuses on helping businesses improve customer trust and communication through AI-powered voice solutions.

Connect with Laurent

Laurent welcomes questions and conversations from listeners. Visit the website above to connect through their social channels.

🔗 Learn more at: https://getoblick.com

LinkedIn: https://www.linkedin.com/in/laurent-cohen-usa/

Youtube: https://www.youtube.com/@GetOblic

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