#282 - Positive Times, American Hats, and the Legacy Behind the Brand | Susan Maddox

In this episode of In The LOOP, Jordan Jo sits down with Susan Maddox for a conversation rooted in resilience, legacy, and what it truly means to build something that lasts. From growing up on a farm in Wyoming to becoming one of the most influential women in the Western industry, Susan shares the story behind the creation of the Best Hat Store and the rise of American Hat Company into one of the most recognizable brands in rodeo today. But what stands out most isn’t just the success of the brand… it’s the heart behind it. Susan opens up about her love story with Keith Maddox, the foundation they built together, and the unwavering belief in “Positive Times” that continues to shape American Hat Company today. She shares the hard moments too—from losing nearly everything in a devastating factory fire to carrying on the legacy after Keith’s passing. They talk about the importance of doing the right thing in business, supporting the next generation through the Keith Maddox Memorial...