“High performance is all about understanding what the goals are, how we're going to get there, and what ‘good’ versus ‘great’ looks like.”

In this episode of Inside the Process, Mallory and Shawn sit down with Karen Weeks, the Global Chief People Officer at Obviously. Karen shares her journey and insights on defining and nurturing high performance within teams, the importance of understanding individual needs, and the role of feedback in professional development.

Karen discusses how to balance being a high performer and a supportive leader, the significance of personality assessments, and the value of mentorship programs. She emphasizes the necessity of personal growth for leaders and provides actionable advice on delivering constructive feedback.

Key Takeaways

Leadership needs to be tailored. Leaders should align their expectations and development plans with their team's goals and individual needs. For example, focus on individual needs rather than generational stereotypes. Understand each team member's unique motivations and career aspirations.
Regular, constructive feedback should be embedded in the company culture. It's crucial to create an environment where feedback is expected, timely, and actionable. Prepare thoroughly for feedback conversations, engage in a dialogue rather than a monologue, and ensure follow-up actions are clear and supportive.
Tools like DISC and Myers-Briggs can help understand team dynamics and individual preferences, but should not be used to pigeonhole potential.
Implementing mentorship programs fosters a culture of continuous learning and personal growth. Leaders should also invest in their own development and openly share their learning journeys.

Chapter Markers

[02:00] Discussing the concept of high performance and its varying definitions across teams and companies.

[06:00] Exploring how leaders can define high performance and set performance goals aligned with the company's vision.

[10:00] The distinction between good and great performance, and how leaders can guide their teams towards excellence.

[14:30] Emphasizing the role of regular feedback in employee development and creating a culture of continuous improvement.

[19:00] The use of personality tests in understanding team dynamics and their role in promoting development.

[24:00] How leaders can adapt their management approach based on the specific needs and goals of different teams.

[28:00] The significance of delegation in leadership and how it can serve as a development opportunity for team members.

[32:30] Addressing generational differences in the workplace and strategies for managing performance across diverse age groups.

[37:00] Encouraging a culture of feedback and learning within the organization, with leaders leading by example.

Resources:

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Ep. 15: How to Manage People Performance with Karen Weeks

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