AI agents are in every pitch deck and boardroom conversation — but the definition shifts depending on who's talking. In this episode, Miles Ward, CTO of AI at Insight, draws a hard line between chatbots and agents, explains what agent orchestration actually looks like in production, and gives you the three things you're "out of your mind" not doing right now.

You'll learn the two-word test for whether something is actually an agent (persist and act), why headless agents cut cost and latency by eliminating the tokens you don't need, and how Mattel uses agent orchestration to move from quality control signals to supplier corrective action without human handoffs.

Download the AI Agent Vocabulary Cheat Sheet: https://www.insight.com/en_US/content-and-resources/guide/the-ai-agent-cheat-sheet.html

Explore Insight's Data and AI solutions because you'll see exactly how enterprises are building, governing, and scaling agentic AI in production: https://www.insight.com/en_US/what-we-do/expertise/data-and-ai.html

Subscribe to Insight On for weekly conversations with the leaders building what's next.

Chapters (5–12)

00:00 — Welcome and episode overview

00:57 — What is an AI agent vs a chatbot

04:33 — Where the line between chat and agent actually falls

05:34 — AI agent orchestration explained

08:12 — Mattel's agent orchestration in production

10:41 — What is an AI harness

13:07 — Headless agents and why they matter

15:31 — Which terms executives need to know now

18:10 — The question clients are too embarrassed to ask

18:30 — Three things every leader must do with AI right now

21:50 — The single most important thing to go do today

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